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Can't log in using username or e-mail address, only using 10-digit account number

I'm a Spotify Preium member. When I log in to my Spotify Windows client, I can enter either my e-mail address or my 10-digit account number as the username. However, when trying to log in to the Spotify Community or the Spotify web player, I can only...

Gig Goer

I'm a Spotify Preium member.   When I log in to my Spotify Windows client, I can enter either my e-mail address or my 10-digit account number as the username. However, when trying to log in ...

Stupify

Community Legend

2281 Views

1 replies

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2nd Device not recognizing Premium Account

My tablet version of spotify is not recognizing my premium subscription. I had to update my credit card info when my card expired and it cancelled my premium subscription. When I repurchased premium it recognized it on my laptop and phone but not my ...

Newbie

My tablet version of spotify is not recognizing my premium subscription.  I had to update my credit card info when my card expired and it cancelled my premium subscription.  When I repurcha...

Peter__

Community Legend

470 Views

1 replies

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Credit Card Declined and you want to resubscribe? Heres a fix!

Recently my pre-paid card ran out of funds. I wanted to continue my subscription but for some reason it kept declining my card. I did tons of research but there was NOTHING to help me. Many people have this problem duye to the $.01 vertification char...

Visitor

Recently my pre-paid card ran out of funds. I wanted to continue my subscription but for some reason it kept declining my card. I did tons of research but there was NOTHING to help me. Many people ha...

1123 Views

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Solved!! premium works on mobile but not desktop

I have a premium account that works fine on my mobile but my desktop still sees me as a free account. suggestions?

Newbie

I have a premium account that works fine on my mobile but my desktop still sees me as a free account.  suggestions?

meahtenoha

Spotify

805 Views

1 replies

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Need password for Sonos and iPad but don't get any e-mail reply from Spotify

Hello Spotify, I need the password so that i can add my new Sonos system but i do not get any reply on my hotmail? (I have checked my spam)Can you check if something is wrong? Yours Sincerely, JM

Casual Listener

Hello Spotify,   I need the password so that i can add my new Sonos system but i do not get any reply on my hotmail? (I have checked my spam) Can you check if something is wrong?  ...

JM1981

Casual Listener

487 Views

2 replies

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How Much does this cost.... It isn't clear at all

My 48 hour trial is about to run out but I have no idea how much the app is?!? Completely confusing.....Can someone tell me is this a monthly subscription and if so what is the cost in euro?

Newbie

My 48 hour trial is about to run out but I have no idea how much the app is?!? Completely confusing..... Can someone tell me is this a monthly subscription and if so what is the cost in euro?

user-removed

Not applicable

808 Views

4 replies

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Account hacked!!

My account was hacked today and I am unable to A) login to my account B) reset my password because the email account attached to my account has been changed I have sent two help forms in but did not realize that they would be sent to whatever email i...

Casual Listener

My account was hacked today and I am unable to  A) login to my account B) reset my password because the email account attached to my account has been changed   I have sent two help ...

Joshcoh85

Casual Listener

528 Views

4 replies

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Don't have a credit card and after paying for more than two years with Paypal, WTF?

Din t get this! Im in the Netherlands, and never needed a card to pay for the Premium service. Now I find scalandously ridiculous that Spotify says theres a problem with the monthly withdrawals processed by Paypal: I have to provide a number of a cre...

Newbie

Din t get this! Im in the Netherlands, and never needed a card to pay for the Premium service. Now I find scalandously ridiculous that Spotify says theres a problem with the monthly withdrawals proce...

271 Views

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Solved!! Bug - Unable to change password

I am trying to log into spotify and change my password. When i do so the webpage returns a validation error on the email field saying this email address is already registered. I am not trying to change the email, just the password. The same error occ...

Newbie

  I am trying to log into spotify and change my password. When i do so the webpage returns a validation error on the email field saying this email address is already registered.   I...

Peter__

Community Legend

576 Views

1 replies

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Spotify gift card options

Hello, short question here. Is it possible to choose for an unlimited subscription using a premium giftcard? And if so, would that double my subscription time as the unlimited type is cheaper? Thanks!

Newbie

Hello, short question here. Is it possible to choose for an unlimited subscription using a premium giftcard? And if so, would that double my subscription time as the unlimited type is cheaper? &n...

Peter__

Community Legend

421 Views

1 replies

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Please sort out my account, had to make a whole new account just to post this....

Ok so i am going to try make this as simple as possible. I recently found out that the whole facebook / spotify connection thing is completely rediculous and is totally out of control of the users, after so much of the tiring privacy options and how ...

Music Fan

Ok so i am going to try make this as simple as possible.   I recently found out that the whole facebook / spotify connection thing is completely rediculous and is totally out of control of t...

Sam

Spotify

1213 Views

9 replies

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Searching for shared links on facebook 2009-2010

I shared some songs on facebook 2009 or 2010. Cant find them, I dont remember the artist name, how can i find them? please anyone? Help?

Casual Listener

I shared some songs on facebook 2009 or 2010. Cant find them, I dont remember the artist name, how can i find them? please anyone? Help?

294 Views

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Can't login to iPhone app

Today my iPhone logged me out of Spotify mobile. I tried logging back in via the Facebook app, but it gave me the message "The page you requested cannot be found." I tried changing my Facebook password and uninstalling/reinstalling both the Facebook ...

Casual Listener

Today my iPhone logged me out of Spotify mobile. I tried logging back in via the Facebook app, but it gave me the message "The page you requested cannot be found." I tried changing my Facebook passwo...

Sam

Spotify

887 Views

3 replies

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Fungerar ej att köpa musiken

Kan ej köpa den musik som jag väljer. Får ej heller upp kolumnen där det står alternativ om musik köpen. Brukar välja 10 låtar åt gången. Ni har mitt konto nummer vad jag förstår. Måste jag uppdatera banknumret till er eller vad gör jag för fel. 55 å...

Newbie

Kan ej köpa den musik som jag väljer. Får ej  heller upp kolumnen där det står alternativ om musik köpen. Brukar välja 10 låtar åt gången. Ni har mitt konto nummer vad jag förstår. Måste jag upp...

295 Views

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Overdraw on bank account

Hi, I'm trying to find a solution to the problem I'm having, I cancelled my subscription the day it was supposed to renew (I know it's my fault for waiting that long but I've been really busy lately) and I was going to pay with a different method, bu...

Newbie

Hi, I'm trying to find a solution to the problem I'm having, I cancelled my subscription the day it was supposed to renew (I know it's my fault for waiting that long but I've been really busy lately)...

Peter__

Community Legend

1430 Views

1 replies

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Weird situation (telia-dk)

My friend told me that he could get me a free spotify premium for a 6 months (some kind of limited offer), so I let him do the magic. But now when i log in to the account it says something weird about "Your account is associated with our partner teli...

Newbie

My friend told me that he could get me a free spotify premium for a 6 months (some kind of limited offer), so I let him do the magic. But now when i log in to the account it says something weird abou...

Sam

Spotify

2855 Views

11 replies

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Gift Card for Peruvian friend

Hi! I know spotify is not available in Peru and if I understand correctly, she will be able to use the service if she has a premium account. I have a few questions:- Does she need to have an account before I buy the Gift Card? Will she have any probl...

Casual Listener

Hi! I know spotify is not available in Peru and if I understand correctly, she will be able to use the service if she has a premium account.    I have a few questions: - Does she nee...

Sam

Spotify

1478 Views

5 replies

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help plz

i was disconnect from facebook, and now all my play list and subscrib is gone, all my payment history, evreything is just gone, plz help me, thanks

Newbie

i was disconnect from facebook, and now all my play list and subscrib is gone, all my payment history, evreything is just gone, plz help me, thanks

Peter__

Community Legend

393 Views

1 replies

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Upgraded to free premium 30 day trial, got charged immediately

So, I signed up for the free premium 30 day trial so I could have Spotify on my mobile for working out, but my account got charged the $9.99 immediately. I've only had the supposed free trial for 2 days now and got charged obviously way before my fre...

Casual Listener

So, I signed up for the free premium 30 day trial so I could have Spotify on my mobile for working out, but my account got charged the $9.99 immediately. I've only had the supposed free trial for 2 d...

Peter__

Community Legend

449 Views

1 replies

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How Do I Stop Being Charged On Spotify For More Than A Month When I Only Paid For One

Ive Paid For An Unlimited Accoun And Only Paid For A Month And I Dont Want To Keep One Being Charged So I Need Help On Unscribing From Payments

Newbie

Ive Paid For An Unlimited Accoun And Only Paid For A Month And I Dont Want To Keep One Being Charged So I Need Help On Unscribing From Payments

Peter__

Community Legend

1099 Views

1 replies

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