Archived content

Not getting 2.5 hours a week?

I have emailed and tweeted to spotify help people and they have sent me links to forums where there is still no answer. For about 3 months I have only been able to listen to 30-40 minutes of music every 3 weeks. You are supposed to get 2.5 hours a we...

Creating an account

Hi, im used to log on Spotify through my facebook details. But i was wondering if u can create an username and password so i could logg in through that. Thanks for answer! Youre the best!

Paid my subscription but got downgraded to Free User

Hi there, I'm using Spotify Premium since six month and really love it. Since November I received several messages about payment transaction problems which I couldn't follow as I paid via credit card as ever. Now I'm downgraded to Free User and don't...

Mixed up accounts

Hello, Me and my brother both have a spotify premium account. We both use it on our separate phones and laptops. Recently we got ourself an ipad and we have been switching spotify accounts there. Today, when I log in on my laptop on spotify I find my...

Error 408

Hiİ have sometimes error 408 also. İ go on My Facebook account and delete spotify application and try to reconnect, in some cases this solved My problem. But today İ cant Log in. İ have error 408.I connected to spotify last sunday from home. After th...

Dont want email notifications, but still they keep coming....

Spotify Unlimited has been suspended?

Hi there, I recently had a eBay dispute (which has since been resolved) which caused my paypal account to be in negative figures. I got some messages from Spotify saying that my account may be frozen until I solved the paypal dispute. However the pay...

Cant play music on unlimited account!

Hi ive got an unlimeted account an d cant get to play any music, i log on and it takes me to the page with 'get premium' in the middle of the page and 'get spotify' in the top right next to my name, and i dont know where to go from there, the Spotify...

Starred list lost after mixed up account issue - Help

I had my account mixed up and went throught the steps below and the problem is solved. Problem; when I ran Spotify and reconnected to facebook, my Spotify restarted as first time user ....now I don t have my starred list, which it had about 140 songs...

CANCELLED SUBSCRIPTION last month. Still being CHARGED!!! This isn't a glitch. It's FRAUD!!!

There are a ton of posts on here that have echoed the same issue. I DID in fact CANCEL my subscription last month! I was STILL CHARGED this month! And now my bank account is OVERDRAFTED! Someone needs to correct this problem. I want my money refunded...

An unknown playlist

An unknown playlist has shown up on my account?!? I only use the spotify premium app for iphone. I have never logged on from a computer. How does this happen? And how do i delete the unknown playlist?

playlist disappeared after premium subscription! help!!!

please help i had a facebook account and playlists on it, then i needed to conect the account to my sonos system created a new account with username and premium subscription then connected sonos then i tried to change tracks on my phone and whoa!! al...

Premium wont work on my phone

Premium wont work on my android phone galaxy s3

deactivated my facebook, but still wanna listen to music :(

help! i've temporarily deactivated my fb, but i was hoping to also temporarily remove facebook from my spotify account so that i can listen to music/playlists... is there any way to do this, and then reconnect after i start using my facebook again? t...

Telia subscripiton

hey,I just updated my account via telia and I was wondering how much will this last for?

android app errors out even though I have cookies enabled?

I checked my browser software and cookies are enabled. I even used a cookie enabled website that I personally wrote so I know cookies are enabled. When I try to use the spotify app over 4g or wireless, I get the following error trying to login "Cooki...

How do I restore my top tracks playlist?

I accidentally deleted my "top tracks" playlist. I'm unsure of how to restore since I did not make it. I'd love some help! Thanks

Deactivated Facebook, and now there are all sorts of issues.

So i deactivated Facebook, not thinking of what it would actually do. When I reconnected my account, (or atleast I think I have reconnected it) all of my playlists are gone, and everything else that was tied with the account before. I read around the...

help transferring downloads

Hi am quite new to Spotify & need a little help. I have several songs that I have paid for & downloaded & I am trying to transfer the songs to my Ipod, unfortunately every time I try the Ipod flashes up under Devices in the top left corner & then dis...

My 30-day trial is not working correctly.

I just signed up for the 30-day trial yesterday. However, at the top of the screen it says "30 hours remaining of your trial". What is that?