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My 30-day trial is not working correctly.

I just signed up for the 30-day trial yesterday. However, at the top of the screen it says "30 hours remaining of your trial". What is that?

Casual Listener

I just signed up for the 30-day trial yesterday.  However, at the top of the screen it says "30 hours remaining of your trial".  What is that?

zjpratt

Casual Listener

424 Views

2 replies

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very unhappy about spotify

I unsubscribed 2 months ago and still I'm being charged for a service I didn't like. I have emailed you support team a number times and still no reply and no help. Because of you charging me after I unsubscribed it has left me with no money for me an...

Casual Listener

I unsubscribed 2 months ago and still I'm being charged for a service I didn't like. I have emailed you support team a number times and still no reply and no help. Because of you charging me after I ...

Peter__

Community Legend

862 Views

5 replies

0 likes

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FB Account and Spotify User Error

Hi i tried a solution for the losing al the suscription status and playlistbut since the thread is locked, this happened to me but that didnt work i payed about 4 days ago for 2 months of service and yesterday when i logged in with my fb account it a...

Visitor

Hi i tried a solution for the losing al the suscription status and playlistbut since the thread is locked, this happened to me but that didnt work i payed about 4 days ago for 2 months of service and...

bronser

Casual Listener

620 Views

3 replies

0 likes

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What is available offline ?

I accidentally clicked the box for one of my playlists to be available offline. Now I cannot uncheck it for some reason. I want to be able to listen to spotify when I have service and when I do not. Do I keep the box checked? When this is checked am ...

Casual Listener

I accidentally clicked the box for one of my playlists to be available offline. Now I cannot uncheck it for some reason.  I want to be able to listen to spotify when I have service and when I do...

Marco

Community Legend

2722 Views

5 replies

0 likes

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Problemas con el ping

Saludos.He canjeado un codigo que me regalo un amigo para comenzar en Spotify, el caso es que luego de canjearlo no me funcionaba el premiun asi que, active el mes a prueba. Y ahora resulta que el codigo esta usado. Pero yo no lo estoy disfrutando. A...

Newbie

Saludos. He canjeado un codigo que me regalo un amigo para comenzar en Spotify, el caso es que luego de canjearlo no me funcionaba el premiun asi que, active el mes a prueba. Y ahora resulta que e...

372 Views

0 replies

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Solved!! Unable to remove payment info

Hi.. i've just uograded to Premium, but i am unable to remove my credit card details. i heck the box to "Remove", and click Change" buttin, but thepayment is still there.

Gig Goer

Hi..   i've just uograded to Premium, but i am unable to remove my credit card details.   i heck the box to "Remove", and click Change" buttin, but thepayment is still there.

Marco

Community Legend

896 Views

1 replies

0 likes

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Spotify have taken my premium subscription twice...

How has this happeneded and how do i go about getting a refund for one of them? It has happened the last two months, but only just noticed on my bank account.Thanks...

Newbie

How has this happeneded and how do i go about getting a refund for one of them? It has happened the last two months, but only just noticed on my bank account. Thanks...

Peter__

Community Legend

306 Views

1 replies

0 likes

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Problem with Soptify and deactivating Facebook

Hi, I currently have Spotify Premium and have been trying to deactivate my fb account, but whenever I sign into Spotify, it automatically signs me back into facebook also. Is there any way I can solve this?

Newbie

Hi,   I currently have Spotify Premium and have been trying to deactivate my fb account, but whenever I sign into Spotify, it automatically signs me back into facebook also. Is there any way...

Peter__

Community Legend

537 Views

2 replies

0 likes

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Error 408

I need help! I cant acces my account and i get this 408 error message

Newbie

I need help! I cant acces my account and i get this 408 error message

Richard

Community Legend

335 Views

1 replies

0 likes

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  • 1 replies
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Can't figure out how to get premium subscription

I've looked through the app and also through my email to see whether I have been sent an invite to get premium subscription and nothing. I feel dumb but I can't figure it out. Help?

Newbie

I've looked through the app and also through my email to see whether I have been sent an invite to get premium subscription and nothing. I feel dumb but I can't figure it out. Help?

Marco

Community Legend

406 Views

1 replies

0 likes

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Multiple accounts on same email

Somehow I got a facebook and non-facebook account on same e-mail. And now I can only get on the facebook account where no playlists are. I can't see to merge them because I can't login to my non-facebook account on the desktop application.

Casual Listener

Somehow I got a facebook and non-facebook account on same e-mail. And now I can only get on the facebook account where no playlists are.  I can't see to merge them because I can't login to my no...

meahtenoha

Spotify

400 Views

1 replies

0 likes

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Not impressed

Just upgraded to Premium but unfortunately my Spotify isn't recognising this. Completed a "form" to ask for help 4 days ago. No response. Not amused as Spotify has already taken the Premium money from my account.

Casual Listener

Just upgraded to Premium but unfortunately my Spotify isn't recognising this. Completed a "form" to ask for help 4 days ago. No response. Not amused as Spotify has already taken the Premium money fro...

meahtenoha

Spotify

504 Views

3 replies

0 likes

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My name on my account has changed to that of my landlord!

WTF! I only found out the other day when my flatmate started getting emails from Spotify saying that my 70 year old landlord had updated his playlists. Knowing my landlord barely even has a computer, and knowing the sort of music I listen to, my flat...

Newbie

WTF! I only found out the other day when my flatmate started getting emails from Spotify saying that my 70 year old landlord had updated his playlists. Knowing my landlord barely even has a computer,...

meahtenoha

Spotify

335 Views

1 replies

0 likes

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  • 1 replies
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Virgin media paid for account transferred to free account

Hi my virgin media account that I am paying for has reverted to a free account even though I'm paying for a subscription please help

Casual Listener

Hi my virgin media account that I am paying for has reverted to a free account even though I'm paying for a subscription please help

chrishartisscox

Casual Listener

408 Views

2 replies

0 likes

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Offline mode

My desktop Spotify is saying that eveything is offline. I can't figure out how to get it back online. Help!

Newbie

My desktop Spotify is saying that eveything is offline. I can't figure out how to get it back online.   Help!

meahtenoha

Spotify

467 Views

1 replies

0 likes

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Radio Stations How to Delete

Why is there no way to delete radio stations? And, when will this feature be added?

Newbie

Why is there no way to delete radio stations? And, when will this feature be added?

David

Spotify Legend

916 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Solved!! credit-bundle

I have been charged 60 Euros by Spotify for a seemgly non-requested service called "credit-bundle". Please, who know what kind of product/service is it?

Casual Listener

I have been charged 60 Euros by Spotify for a seemgly non-requested service called "credit-bundle". Please, who know what kind of product/service is it?    

meahtenoha

Spotify

758 Views

3 replies

0 likes

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subscription isn't working

i have a unlimited account, and in my account details I can see that it is active. But when i'm listening in spotify, it isn't working. Any thoughts about this?

Casual Listener

i have a unlimited account, and in my account details I can see that it is active. But when i'm listening in spotify, it isn't working. Any thoughts about this?

Peter__

Community Legend

510 Views

3 replies

0 likes

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Solved!! my spotify got renewed today without my knowing about it.

my spotify got renewed today without my knowing about it. my questing is can a get my money back? because a cancelled my subscrition.

Casual Listener

my spotify got renewed today without my knowing about it. my questing is can a get my money back? because a cancelled my subscrition.

xton

Casual Listener

618 Views

2 replies

0 likes

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My subscription

My 48 hour trial ran out. I got the Premium (9.99/month) and it won't let me listen to my playlists or songs that I research.. What's wrong? Please help me.

Newbie

My 48 hour trial ran out. I got the Premium (9.99/month) and it won't let me listen to my playlists or songs that I research.. What's wrong? Please help me.

Peter__

Community Legend

3556 Views

2 replies

0 likes

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