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How long time till support answer?

The days before christmas, I sended in an issue regarding my account to support. I was recommended to do this by one of the moderators of this community. And still there is no answer, not even the smallest beep telling that they have recieved my mail...

Regular

The days before christmas, I sended in an issue regarding my account to support. I was recommended to do this by one of the moderators of this community. And still there is no answer, not even th...

meahtenoha

Spotify

892 Views

5 replies

0 likes

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The email address of a person: unknown to me, is shown as my email address in my aacount

It's very strange. In my account data is an email address and date of birth that is not mine. I checked my facebook account and there is my own email address in use .... How can I change this?

Visitor

It's very strange. In my account data is an email address and date of birth that is not mine. I checked my facebook account and there is my own email address in use .... How can I change this?

meahtenoha

Spotify

624 Views

3 replies

0 likes

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Can't redeem my gift card.

I've tried with the PIN code from the back of the card, and the code from the receipt but it just keeps telling me that my code is invalid which i can assure it is not! I've tried both codes several times and it is getting on my nerves!! WHAT IS WRON...

Newbie

I've tried with the PIN code from the back of the card, and the code from the receipt but it just keeps telling me that my code is invalid which i can assure it is not! I've tried both codes several ...

Richard

Community Legend

829 Views

2 replies

0 likes

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Cancel Subscription fail

Hi, when I try to cancel my subscription, I see only: Cancel subscription We’re sorry to see you go. Remember, you can come back to us at anytime, just sign back into your account with the same Username and Password and click ‘Renew your subscription...

Regular

Hi, when I try to cancel my subscription, I see only:   Cancel subscription We’re sorry to see you go. Remember, you can come back to us at anytime, just sign back into your account with...

Richard

Community Legend

436 Views

3 replies

0 likes

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  • 3 replies
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Can't log in can't get password reset because old email address set up which I can no longer access

Suddenly Spotify started requesting log in details but when I put in my log in details it says username or password is wrong. I am fairly sure that my password is correct but as it has been logging in for a long time with pre-input details I can't be...

Visitor

Suddenly Spotify started requesting log in details but when I put in my log in details it says username or password is wrong. I am fairly sure that my password is correct but as it has been logging i...

Peter__

Community Legend

489 Views

1 replies

0 likes

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  • 1 replies
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Changed from Premium to Free before my next charge date

And was still charged. Now there is no receipt on my account info and I have Spotify Free.

Newbie

And was still charged. Now there is no receipt on my account info and I have Spotify Free.

Peter__

Community Legend

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
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Facebook connection

I signed up for Spotify Premium using my Facebook Account, but I want to access from my iPod Touch and iPad. Both are shared by my wife and most of the time, her Facebook is 'logged on'. Is it possible to re-link my Spotify Premium account to a regul...

Newbie

I signed up for Spotify Premium using my Facebook Account, but I want to access from my iPod Touch and iPad.  Both are shared by my wife and most of the time, her Facebook is 'logged on'.  ...

Peter__

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
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Double Accounts

I think I have two accounts - one under my username: yehforvina and another that is linked to my facebook. On one of my computers, it has totally different playlists than the spotify on my other account. How do I link these two? Thanks!

Newbie

I think I have two accounts - one under my username: yehforvina and another that is linked to my facebook. On one of my computers, it has totally different playlists than the spotify on my other acco...

Peter__

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
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All gone!!!!

Help!! I accedently preesed new on spotify though I´m not, have had an free account for like 3-4 years and now everything is gone... Please help!!!!!!!!!!!!!

Newbie

Help!! I accedently preesed new on spotify though I´m not, have had an free account for like 3-4 years and now everything is gone... Please help!!!!!!!!!!!!!

Dina1

Newbie

477 Views

2 replies

0 likes

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  • 2 replies
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Spotify not working on timeline

The timeline won't show most things like top artist. How do I fix it?

Gig Goer

The timeline won't show most things like top artist. How do I fix it?

1983 Views

0 replies

0 likes

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Can't get a password for my device.

Hi PLEASE HELP !!!!! I have followed instructions to set up my sonos system with my new premium subscription. I received an email with my device username but when I follow the link to set up a password it sends me in circles.What is wrong? Am I missi...

Newbie

Hi PLEASE HELP !!!!! I have followed instructions to set up my sonos system with my new premium subscription. I received an email with my device username but when I follow the link to set up a passwo...

Peter__

Community Legend

797 Views

2 replies

0 likes

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  • 2 replies
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How do I put my account on hold?

I am deactivating my Facebook for a month. Is there a way to put my Spotify premium account on hold during this time so I won't need to pay and still keep my playlists?

Casual Listener

I am deactivating my Facebook for a month. Is there a way to put my Spotify premium account on hold during this time so I won't need to pay and still keep my playlists?

Peter__

Community Legend

7401 Views

4 replies

0 likes

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  • 4 replies
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Technical error when trying to buy premium account

Hi am am trying to purchase a premium account with the 50% of student NUS Card. I get as far as entering the student card number and my DOB and then is says technical error. I have tried it on a new IPAD and my laptop. Can you help.

Casual Listener

Hi am am trying to purchase a premium account with the 50% of student NUS Card. I get as far as entering the student card number and my DOB and then is says technical error. I have tried it on a new ...

Peter__

Community Legend

583 Views

3 replies

0 likes

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  • 3 replies
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downloading playlists for offline listening

Hi, i'm using Spotify Premium on my android tablet and wondered if it costs money to download my playlists for offline listening?

Newbie

Hi, i'm using Spotify Premium on my android tablet and wondered if it costs money to download my playlists for offline listening? 🙂

Peter__

Community Legend

385 Views

1 replies

0 likes

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  • 1 replies
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offline access to this computer has been withdrawn

I have this problem every time I log on, does anyone know how to fix this, I have only tried to connect one device so far

Casual Listener

I have this problem every time I  log on, does anyone know how to fix this, I  have only tried to connect one device so far

Peter__

Community Legend

821 Views

1 replies

0 likes

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  • 1 replies
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Adult content for minors

My son's free account profile definitely reflects he is 14, but on his Nook, he can get all sorts of adult content. How can I filter this out, and in reality shouldn't the service do that based upon age?

Visitor

My son's free account profile definitely reflects he is 14, but on his Nook, he can get all sorts of adult content.  How can I filter this out, and in reality shouldn't the service do that based...

Peter__

Community Legend

1106 Views

1 replies

0 likes

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  • 1 replies
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Cant access my receipts

Hi! Been trying a couple of days to access my receipts, but I only get a "connection to server lost" in my browser when I try. It used to work fine before, what's the problem? This is the page in question: https://www.spotify.com/se/account/subscript...

Casual Listener

Hi!   Been trying a couple of days to access my receipts, but I only get a "connection to server lost" in my browser when I try. It used to work fine before, what's the problem?   T...

Peter__

Community Legend

632 Views

3 replies

0 likes

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Superuser Contribution Switching my premium acct from old FB acct to my new one.

I recently had to deactivate my old FB acct and opened up a new one. How do I transfer my premium acct over to the new FB acct I'm using now without having to start a new spotify acct?

Newbie

I recently had to deactivate my old FB acct and opened up a new one. How do I transfer my premium acct over to the new FB acct I'm using now without having to start a new spotify acct?

Stupify

Community Legend

402 Views

1 replies

0 likes

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  • 1 replies
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The most obnoxious email (spamming) policy ever implemented?

I really really need to not receive spotify emails. The number of emails per day is absolutely enormous! I have tried unchecking the boxes on my account and just did a second time (I'm reading a lot of posts saying there are two accounts, or there is...

Casual Listener

I really really need to not receive spotify emails.  The number of emails per day is absolutely enormous!  I have tried unchecking the boxes on my account and just did a second time (I'm re...

Steveu1222

Casual Listener

960 Views

5 replies

0 likes

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  • 5 replies
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Phone still connected to a non-working account

Ok, so I was trying to connect my main spotify account to my main facebook account. I didn't know my main facebook account had a spotify account connected to it. I changed my main facebook's email address to my main spotify's email which was connecte...

Visitor

Ok, so I was trying to connect my main spotify account to my main facebook account. I didn't know my main facebook account had a spotify account connected to it. I changed my main facebook's email ad...

meahtenoha

Spotify

644 Views

7 replies

0 likes

  • 644 Views
  • 7 replies
  • 0 likes