Archived content

Getting charged twice...again!

I have been charged twice for the 2nd month in a row. Assumed that the system would adjust but no it appears that I have 2 accounts: Risingbrook and 1151258037. Both bening charged. Please can someone sort this, delete the 1151258037 account and cred...

Can't change credit card number for payment

Hello, I'm trying to change the credit card number of my payment method without success. What should I do?

Unable to update my credit card

Mi credit card has expired, and I'm unable to update it. When I click at the link Spotify suggests, I cannot get any further even though I click on the VISA card option. Any ideas? Søren

Can't upgrapde to Premium ?!

I'm a new spotify user - logged in through my facebook account. Got the app on the iPad, the softward for the MacBookPro... and not trying to get Premium - thought this would be easy as ready to give $10/month to this company. But no... tried on Safa...

Paying for Premium but Account Shows as Non-Premium Account

I signed up for the premium trial a few months ago and decided that Spotify Premium wasn't for me. I decided to cancel the subscription prior to the trial ending but it already showed my account as being Free so I assumed it was automatically cancell...

introduce a way to pay for premium

I have been unable to renew my premium for whatever reason which is driving me crazy. I am using the same payment method as always and my card has not expired. Why wont you take my money?

Detailed receipt (tracklist of payed/downloaded songs)

Hi, It is very important for me to have a detailed list of all the music i purchase. I need an official receipt with a listing of payed for downloads, with artist/song (or some sort of detailed metadata). At the moment the only thing i receive is a p...

I want to delete my facebook but continue using Spotify?

When i initially used spotify i didn't create an account but rather connected with facebook. I now need to delete my facebook, so how do i connect my spotify account with my sign in and discconect it with my facebook?

Forgot Passwort and not receiving Mail

Hey, I forgot my password, BUT neither am I receiving the E-Mail (not even in spam) in which it instructs how to reset it. How could I access my account again

Problem med mitt spotify på mobil

Hej Har problem med spotify. Jag önskar premium vilket jag haft hela tiden. Har dock bytt bankkort och registrerat det hos er. Men spotify fungerar ej på mobilen. På ett ställe står det att jag betalat 2013-01-06 och på ett annat att det kommer dras ...

Registered Premium and have the app downloaded - but can't take songs offline. Help?

Cannot connect to spotify server

On my PC I get the 'There was a problem connecting to Spotify' Error, and on my iPhone I get the There was a problem communicating with Spotify. Some tracks couldnt be made available offline. Spotify will try again later'. I can still search for song...

Help Help Help: Premium member who has not been able to access his account!

I have sent two communications previously (per your instructions for premium members) advising that I can no longer access my premium account and thus none of my old play lists. I created an account September 2011 within Spotify (not Facebook), but f...

Facebook and Spotify passwords.

I recently had to change my facebook password because it got hacked and now spotify wont let me log in with facebook. Logging in with facebook info was the only way I did it. When I log in with what my old password used to be it wont let me play anyt...

30 day trial help

Starred Songs have Disappeared

Hello, I don't know how or why it happend, but all but one of my starred songs have disappeared. It seems as if an adminsitrator can help recover them. Can you please help? I spent many months buliding it up. Username: mklvly Thanks in advance.