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Solved!! wanted prem but unlim

Hi , by mistake got unlim instead of prem . Want to change to prem , however pay by redeeming a card in the future how do i GO ABOUT THIS ?

Newbie

Hi , by mistake got unlim instead of prem . Want to change to prem , however pay by redeeming a card in the future how do i GO ABOUT THIS ?

David

Spotify Legend

510 Views

1 replies

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Solved!! Hello, i have a problem with e-cards

a couple of hours ago i bought some for friends and it still hasn't shown up in emails and i have not received the receipts. we all have been checking spam etc and nothing has shown up yet

Casual Listener

 a couple of hours ago i bought some for friends and it still hasn't shown up in emails and i have not received the receipts. we all have been checking spam etc and nothing has shown up yet

MagHanafy

Casual Listener

715 Views

2 replies

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New release from [artist name]

I just got spammed twice about a new release for an artist. Why are these emails opt-out and not opt-in?

Casual Listener

I just got spammed twice about a new release for an artist. Why are these emails opt-out and not opt-in?

243 Views

0 replies

0 likes

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Gifting 6 months of spotify to someone on the student deal - £30 giftcard?

Hi, If I give someone the £30 giftcard from Tesco or the like, would they be able to use that for their half-price Premium subscription with the student deal? I want to make sure before I go ahead and purchase it! Thanks!

Casual Listener

Hi,   If I give someone the £30 giftcard from Tesco or the like, would they be able to use that for their half-price Premium subscription with the student deal? I want to make sure before I ...

Peter__

Community Legend

641 Views

4 replies

0 likes

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unlimited - still comercials

hi, i bought unlimited today but i still have comercials all the time, how long before it starts working? MVH Stina

Newbie

hi, i bought unlimited today but i still have comercials all the time, how long before it starts working?   MVH Stina

Peter__

Community Legend

361 Views

1 replies

1 likes

  • 361 Views
  • 1 replies
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Premium messed up

Hi there guys, I have tried claiming my spotify premium on my NUS discount card but am still getting charged £9.99 a month! Please help

Newbie

Hi there guys, I have tried claiming my spotify premium on my NUS discount card but am still getting charged £9.99 a month! Please help

Peter__

Community Legend

414 Views

1 replies

0 likes

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My own music in spotify catalogue

I know that Spotify licenses music, but do they ever take music for free from people and list it in their catalogue? I have some music I would like to submit to Spotify for free. Is that possible? Lewis NYC

Regular

I know that Spotify licenses music, but do they ever take music for free from people and list it in their catalogue?  I have some music I would like to submit to Spotify for free.  Is that ...

Peter__

Community Legend

652 Views

1 replies

0 likes

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ip address and country

hey my work includes alot of travel im confused by this ip address and country deal. im from australia if i manage to get an aussie ip address and pay with my aussie visa card for the premium package once i have signed up can i then move freely betwe...

Newbie

hey my work includes alot of travel im confused by this ip address and country deal.  im from australia if i manage to get an aussie ip address and pay with my aussie visa card for the premiu...

Peter__

Community Legend

1296 Views

1 replies

0 likes

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Where to find date of initial signup?

To figure out when my 6 months trial period ends I need to know when I signed up for Spotify. Where can I find this information? Once the 6 months have expired, how do I know how many hours of the 10 allocated hours/month I have used? Thanks.

Casual Listener

To figure out when my 6 months trial period ends I need to know when I signed up for Spotify. Where can I find this information?   Once the 6 months have expired, how do I know how many hours ...

Peter__

Community Legend

5164 Views

7 replies

0 likes

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Spotify ads on premium account.

I am curious why I still have ads for spotify up on my web player and desktop client for spotify premium (on mobile) while I currently have a premium account, and also use it on my iPhone.Obviously this doesn't have any real impact on my service, its...

Newbie

I am curious why I still have ads for spotify up on my web player and desktop client for spotify premium (on mobile) while I currently have a premium account, and also use it on my iPhone. Obvious...

Peter__

Community Legend

1352 Views

1 replies

0 likes

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The "Oops! Something went wrong"-issue again.

Since yesterday I have been unable to redeem my 12-month gift card, just getting the "Ooops!"-message. I can see othes have had the same problem earlier, and it seems it just sorted itself out if they waited enough days - besides using the contact fo...

Newbie

Since yesterday I have been unable to redeem my 12-month gift card, just getting the "Ooops!"-message. I can see othes have had the same problem earlier, and it seems it just sorted itself out if the...

361 Views

0 replies

0 likes

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Possible to pay for a friend?

Hello spotify community, I wanted to give an unlimited account to a friend as a christmas gift. Since there are only premium gift cards available I was wondering if it is possible to pay with my paypal account for my friend? She doesn't have paypal n...

Casual Listener

Hello spotify community,   I wanted to give an unlimited account to a friend as a christmas gift. Since there are only premium gift cards available I was wondering if it is possible to pay w...

TonyClifton

Casual Listener

3013 Views

5 replies

1 likes

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I can't order a device password

I am changing my spotify premium account from a direct account to t-mobile and want to order a device-password, so that i could listen to spotify on my denon ceol. Everytime, when I try to open the site https://www.spotify.com/de/account/set-device-p...

Newbie

I am changing my spotify premium account from a direct account to t-mobile and want to order a device-password, so that i could listen to spotify on my denon ceol.    Everytime, when I ...

Peter__

Community Legend

421 Views

1 replies

0 likes

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unauthorized debiting!!!!!!!

Hello, first they'll have to excuse my bad english.Yesterday I wanted to try this 30 day premium, it has surprised me, I must specify the account data for a trial period,I thought maybe my account belasstet first in 30 days.Already this morning, my a...

Regular

Hello,   first they'll have to excuse my bad english. Yesterday I wanted to try this 30 day premium, it has surprised me, I must specify the account data for a trial period, I thought mayb...

Sam

Spotify

690 Views

3 replies

0 likes

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Trying to reset my payment and CANT

I am so upset. I am trying to use a new debit card to pay for my spotify premium acccount. It will NOT accept my payment. I have called my bank and everything. Any thoughts? I can't even delete my old payment method...

Newbie

I am so upset.  I am trying to use a new debit card to pay for my spotify premium acccount.  It will NOT accept my payment.  I have called my bank and everything.  Any thoughts? I...

298 Views

0 replies

0 likes

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Transferral of Premium account to a different FB account

Hi guys, I have a case that I opened a few days ago via the contact form, but I haven't had a response yet. Case number is #00439336. Basically, I'd like to transfer my Spotify Premium membership from a different facebook account I have (but I have d...

Newbie

Hi guys,   I have a case that I opened a few days ago via the contact form, but I haven't had a response yet. Case number is #00439336.   Basically, I'd like to transfer my Spotify ...

David

Spotify Legend

567 Views

2 replies

0 likes

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Pay for tracks?

Hi. I selected an album to add to my Spotify account via the desk top client and got a message saying that I needed to make a purchase. I have a premium account and was of the belief that all music was free. Can someone please explain under what circ...

Visitor

Hi. I selected an album to add to my Spotify account via the desk top client and got a message saying that I needed to make a purchase. I have a premium account and was of the belief that all music w...

Peter__

Community Legend

1047 Views

3 replies

0 likes

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I am really disappointed

I have used Spotify Premium many months, maybe years. I do not have steady income, and I had canceled Premium about a month a go. Today when I had Christmas party I got information that I had listened 10 hours music and could not listen anymore. Befo...

Newbie

I have used Spotify Premium many months, maybe years. I do not have steady income, and  I had canceled&n...

Peter__

Community Legend

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
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Other People's E-Mail Notifications

So, my nieces' father had commented that he gets e-mail notifications whenever I make a new playlist or when I update my playlists. It got me thinking that other people get these notifications too. Is this for all of my playlists? I find it rather cr...

Newbie

So, my nieces' father had commented that he gets e-mail notifications whenever I make a new playlist or when I update my playlists.  It got me thinking that other people get these notifications ...

Peter__

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes