Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Convert Premium Account to Free

I recently cancelled my spotify premium free trial (before the end date) and I want it to go back to the free account immediately. It is currently scheduled to transition back on January 13th, but I would rather it happen ASAP. My case # is: 00444229

Regular

I recently cancelled my spotify premium free trial (before the end date) and I want it to go back to the free account immediately. It is currently scheduled to transition back on January 13th, but I ...

Peter__

Community Legend

1424 Views

6 replies

0 likes

  • 1424 Views
  • 6 replies
  • 0 likes

Solved!! wanted prem but unlim

Hi , by mistake got unlim instead of prem . Want to change to prem , however pay by redeeming a card in the future how do i GO ABOUT THIS ?

Newbie

Hi , by mistake got unlim instead of prem . Want to change to prem , however pay by redeeming a card in the future how do i GO ABOUT THIS ?

David

Spotify Legend

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Solved!! Hello, i have a problem with e-cards

a couple of hours ago i bought some for friends and it still hasn't shown up in emails and i have not received the receipts. we all have been checking spam etc and nothing has shown up yet

Casual Listener

 a couple of hours ago i bought some for friends and it still hasn't shown up in emails and i have not received the receipts. we all have been checking spam etc and nothing has shown up yet

MagHanafy

Casual Listener

686 Views

2 replies

0 likes

  • 686 Views
  • 2 replies
  • 0 likes

New release from [artist name]

I just got spammed twice about a new release for an artist. Why are these emails opt-out and not opt-in?

Casual Listener

I just got spammed twice about a new release for an artist. Why are these emails opt-out and not opt-in?

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

Gifting 6 months of spotify to someone on the student deal - £30 giftcard?

Hi, If I give someone the £30 giftcard from Tesco or the like, would they be able to use that for their half-price Premium subscription with the student deal? I want to make sure before I go ahead and purchase it! Thanks!

Casual Listener

Hi,   If I give someone the £30 giftcard from Tesco or the like, would they be able to use that for their half-price Premium subscription with the student deal? I want to make sure before I ...

Peter__

Community Legend

624 Views

4 replies

0 likes

  • 624 Views
  • 4 replies
  • 0 likes

unlimited - still comercials

hi, i bought unlimited today but i still have comercials all the time, how long before it starts working? MVH Stina

Newbie

hi, i bought unlimited today but i still have comercials all the time, how long before it starts working?   MVH Stina

Peter__

Community Legend

346 Views

1 replies

1 likes

  • 346 Views
  • 1 replies
  • 1 likes

Premium messed up

Hi there guys, I have tried claiming my spotify premium on my NUS discount card but am still getting charged £9.99 a month! Please help

Newbie

Hi there guys, I have tried claiming my spotify premium on my NUS discount card but am still getting charged £9.99 a month! Please help

Peter__

Community Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

My own music in spotify catalogue

I know that Spotify licenses music, but do they ever take music for free from people and list it in their catalogue? I have some music I would like to submit to Spotify for free. Is that possible? Lewis NYC

Regular

I know that Spotify licenses music, but do they ever take music for free from people and list it in their catalogue?  I have some music I would like to submit to Spotify for free.  Is that ...

Peter__

Community Legend

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

ip address and country

hey my work includes alot of travel im confused by this ip address and country deal. im from australia if i manage to get an aussie ip address and pay with my aussie visa card for the premium package once i have signed up can i then move freely betwe...

Newbie

hey my work includes alot of travel im confused by this ip address and country deal.  im from australia if i manage to get an aussie ip address and pay with my aussie visa card for the premiu...

Peter__

Community Legend

1266 Views

1 replies

0 likes

  • 1266 Views
  • 1 replies
  • 0 likes

Where to find date of initial signup?

To figure out when my 6 months trial period ends I need to know when I signed up for Spotify. Where can I find this information? Once the 6 months have expired, how do I know how many hours of the 10 allocated hours/month I have used? Thanks.

Casual Listener

To figure out when my 6 months trial period ends I need to know when I signed up for Spotify. Where can I find this information?   Once the 6 months have expired, how do I know how many hours ...

Peter__

Community Legend

4968 Views

7 replies

0 likes

  • 4968 Views
  • 7 replies
  • 0 likes

Spotify ads on premium account.

I am curious why I still have ads for spotify up on my web player and desktop client for spotify premium (on mobile) while I currently have a premium account, and also use it on my iPhone.Obviously this doesn't have any real impact on my service, its...

Newbie

I am curious why I still have ads for spotify up on my web player and desktop client for spotify premium (on mobile) while I currently have a premium account, and also use it on my iPhone. Obvious...

Peter__

Community Legend

1336 Views

1 replies

0 likes

  • 1336 Views
  • 1 replies
  • 0 likes

The "Oops! Something went wrong"-issue again.

Since yesterday I have been unable to redeem my 12-month gift card, just getting the "Ooops!"-message. I can see othes have had the same problem earlier, and it seems it just sorted itself out if they waited enough days - besides using the contact fo...

Newbie

Since yesterday I have been unable to redeem my 12-month gift card, just getting the "Ooops!"-message. I can see othes have had the same problem earlier, and it seems it just sorted itself out if the...

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes

Possible to pay for a friend?

Hello spotify community, I wanted to give an unlimited account to a friend as a christmas gift. Since there are only premium gift cards available I was wondering if it is possible to pay with my paypal account for my friend? She doesn't have paypal n...

Casual Listener

Hello spotify community,   I wanted to give an unlimited account to a friend as a christmas gift. Since there are only premium gift cards available I was wondering if it is possible to pay w...

TonyClifton

Casual Listener

2962 Views

5 replies

1 likes

  • 2962 Views
  • 5 replies
  • 1 likes

I can't order a device password

I am changing my spotify premium account from a direct account to t-mobile and want to order a device-password, so that i could listen to spotify on my denon ceol. Everytime, when I try to open the site https://www.spotify.com/de/account/set-device-p...

Newbie

I am changing my spotify premium account from a direct account to t-mobile and want to order a device-password, so that i could listen to spotify on my denon ceol.    Everytime, when I ...

Peter__

Community Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

unauthorized debiting!!!!!!!

Hello, first they'll have to excuse my bad english.Yesterday I wanted to try this 30 day premium, it has surprised me, I must specify the account data for a trial period,I thought maybe my account belasstet first in 30 days.Already this morning, my a...

Regular

Hello,   first they'll have to excuse my bad english. Yesterday I wanted to try this 30 day premium, it has surprised me, I must specify the account data for a trial period, I thought mayb...

Sam

Spotify

649 Views

3 replies

0 likes

  • 649 Views
  • 3 replies
  • 0 likes

Trying to reset my payment and CANT

I am so upset. I am trying to use a new debit card to pay for my spotify premium acccount. It will NOT accept my payment. I have called my bank and everything. Any thoughts? I can't even delete my old payment method...

Newbie

I am so upset.  I am trying to use a new debit card to pay for my spotify premium acccount.  It will NOT accept my payment.  I have called my bank and everything.  Any thoughts? I...

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

Transferral of Premium account to a different FB account

Hi guys, I have a case that I opened a few days ago via the contact form, but I haven't had a response yet. Case number is #00439336. Basically, I'd like to transfer my Spotify Premium membership from a different facebook account I have (but I have d...

Newbie

Hi guys,   I have a case that I opened a few days ago via the contact form, but I haven't had a response yet. Case number is #00439336.   Basically, I'd like to transfer my Spotify ...

David

Spotify Legend

543 Views

2 replies

0 likes

  • 543 Views
  • 2 replies
  • 0 likes

Pay for tracks?

Hi. I selected an album to add to my Spotify account via the desk top client and got a message saying that I needed to make a purchase. I have a premium account and was of the belief that all music was free. Can someone please explain under what circ...

Visitor

Hi. I selected an album to add to my Spotify account via the desk top client and got a message saying that I needed to make a purchase. I have a premium account and was of the belief that all music w...

Peter__

Community Legend

1003 Views

3 replies

0 likes

  • 1003 Views
  • 3 replies
  • 0 likes

I am really disappointed

I have used Spotify Premium many months, maybe years. I do not have steady income, and I had canceled Premium about a month a go. Today when I had Christmas party I got information that I had listened 10 hours music and could not listen anymore. Befo...

Newbie

I have used Spotify Premium many months, maybe years. I do not have steady income, and  I had canceled&n...

Peter__

Community Legend

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes