Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

downloads

I bought 10 downloads in november, I only used 2 and I can't download anything else... I tried the right button on the title but it still doesn't work. I have always the same message (in french : il est impossible d'acheter des téléchargements sur sp...

Newbie

I bought 10 downloads in november, I only used 2 and I can't download anything else... I tried the right button on the title but it still doesn't work. I have always the same message (in french : il ...

Peter__

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

From Premium account to Free???

How come my Premium account has changed to a Free account? I didn't change any settings. Can I just upgrade again? Strange situation....!

Newbie

How come my Premium account has changed to a Free account? I didn't change any settings. Can I just upgrade again? Strange situation....!

Sam

Spotify

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Solved!! Account debited 2 times a month

My account debited to 4.99 and 9.99€ on December, i don't undestand ! i have an premium access and not a unlimited ! Please help!

Casual Listener

My account debited to 4.99 and 9.99€ on December, i don't undestand !  i have an premium access and not a unlimited !    Please help! 

Arno17

Casual Listener

613 Views

2 replies

0 likes

  • 613 Views
  • 2 replies
  • 0 likes

Solved!! £9.99 charge after canceling my subscription through a specific card

Hello, I have just been on the phone to my bank to find out what this charge for £9.99 was on my account, I have opened a case with you through a refund claim, however I had some problem with my mum using the free trial on my old iphone too, could yo...

Casual Listener

Hello, I have just been on the phone to my bank to find out what this charge for £9.99 was on my account, I have opened a case with you through a refund claim, however I had some problem with my mum ...

keiron1990

Casual Listener

852 Views

3 replies

0 likes

  • 852 Views
  • 3 replies
  • 0 likes

change my emailadress

Hi, i would like to change my emailadress, anyone knows how to do it? i tried to do it in profile-edit, but it wont let me. its just the spotify account, not using it with facebook please help!

Newbie

Hi,   i would like to change my emailadress, anyone knows how to do it? i tried to do it in profile-edit, but it wont let me.     its just the spotify account, not using it w...

Sam

Spotify

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Need to change Facebook profile tied to my account

I recently created a new facebook profile after my previous one was compromised. I need to associate my new facebook profile with my existing spotify premium account. Thank you.

Newbie

I recently created a new facebook profile after my previous one was compromised.  I need to associate my new facebook profile with my existing spotify premium account.  Thank you.

Sam

Spotify

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Premium Account Change Facebook

Im trying to change the facebook account associated with my premium because I don't use the email. Help please.

Newbie

Im trying to change the facebook account associated with my premium because I don't use the email. Help please.

Sam

Spotify

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Subscription.

I would like to know how I could check to see how many more days I have on my subscription left.

Newbie

I would like to know how I could check to see how many more days I have on my subscription left.

Sam

Spotify

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

"Now Playing" is missing in my Activity Feed

This bums me out.... I'm talking about within the Spotify desktop program.... the feed is gone.... help please.

Regular

This bums me out.... I'm talking about within the Spotify desktop program.... the feed is gone.... help please.

Peter__

Community Legend

1733 Views

6 replies

2 likes

  • 1733 Views
  • 6 replies
  • 2 likes

Solved!! Spotify premium not activating on mobile

I redeemed a gift card for spotify premium in which my upgraded subscripition on my computer works, however it does not reconize my premium membership on my phone. I don't know if there is a quick fix for this or what? I updated it today, I don't kno...

Newbie

I redeemed a gift card for spotify premium in which my upgraded subscripition on my computer works, however it does not reconize my premium membership on my phone.   I don't know if there is...

Peter__

Community Legend

888 Views

1 replies

0 likes

  • 888 Views
  • 1 replies
  • 0 likes

Gift Card

I recently purchased a gift card for my roommate and accidentally had it emailed to MY address instead of his! Can I forward him the email, and will he still be able to set up his own account?

Newbie

I recently purchased a gift card for my roommate and accidentally had it emailed to MY address instead of his! Can I forward him the email, and will he still be able to set up his own account? 

Marco

Community Legend

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change country

Hi, I've been using spotify for some time now, started out with a free account and now have premium (through my phone provider). Now my country has been set to UK for i don't know how long, never bothered me much.. but there are some song that i woul...

Casual Listener

Hi,   I've been using spotify for some time now, started out with a free account and now have premium (through my phone provider). Now my country has been set to UK for i don't know how long...

Arie27

Casual Listener

1148 Views

3 replies

0 likes

  • 1148 Views
  • 3 replies
  • 0 likes

Premium Account

I have a premium account and now cant get spotify on my phone...I used to ! Can anyone help ? Have i done something wrong. Ideally I would love it if someone from Spotify can sort it out for me Many Thanks Peter Richardson

Newbie

I have a premium account and now cant get spotify on my phone...I used to ! Can anyone help ? Have i done something wrong. Ideally I would love it if someone from Spotify can sort it out for me &nb...

Peter__

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Offline storage and purchases

Hi, I'm currently traveling through a rather poorly internet covered area and make great use of the offline playlist storage functionality. I've bumped into the 3000 max item limitation before but manage to keep my playlists organised enough not to s...

Casual Listener

Hi, I'm currently traveling through a rather poorly internet covered area and make great use of the offline playlist storage functionality. I've bumped into the 3000 max item limitation before bu...

Peter__

Community Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Upgraded and no longer see my friends music in "Activity"

One of my favorite features on the right column was to be able to see the songs my friends are listening to, as I could add songs to my playlists from their ideas. It's no longer there after upgrading. It just shows the activity of the bands I follow...

Regular

One of my favorite features on the right column was to be able to see the songs my friends are listening to, as I could add songs to my playlists from their ideas. It's no longer there after upgradin...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

Spotify stops when skipping through lots of tracks.

Hey,I have a small problem, and could not find any answer anywhere else on the forum. Sometimes I like to browse very fast through many tracks when discovering new music. For instance I will go through 100 tracks in one minute. This is a bit like sit...

Casual Listener

Hey, I have a small problem, and could not find any answer anywhere else on the forum. Sometimes I like to browse very fast through many tracks when discovering new music. For instance I will ...

gesualdo

Casual Listener

465 Views

2 replies

0 likes

  • 465 Views
  • 2 replies
  • 0 likes

My Account

I have two premium accts but am being charged for 3: User Name = john perlowski Last 4 #'s of Card = **** User Name = jperlowski Last 4#s of Card = **** The above two are correct; I am also being charged an additional $9.99/mth for an account that do...

Newbie

I have two premium accts but am being charged for 3:   User Name = john perlowski   Last 4 #'s of Card = ****   User Name = jperlowski Last 4#s of Card = ****   T...

meahtenoha

Spotify

536 Views

3 replies

0 likes

  • 536 Views
  • 3 replies
  • 0 likes

Account

I'vebeen off Facebook since 2010. I recently opened an account with Spotify. Thishas now somehow reactivated my Facebook account!! Why did this happen?? I didnot open my Spotify account using my old Facebook account details.

Casual Listener

I've been off Facebook since 2010. I recently opened an account with Spotify. This has now somehow reactivated my Facebook account!! Why did this happen?? I did not open my Spotify account using m...

meahtenoha

Spotify

534 Views

3 replies

0 likes

  • 534 Views
  • 3 replies
  • 0 likes

Convert Premium Account to Free

I recently cancelled my spotify premium free trial (before the end date) and I want it to go back to the free account immediately. It is currently scheduled to transition back on January 13th, but I would rather it happen ASAP. My case # is: 00444229

Regular

I recently cancelled my spotify premium free trial (before the end date) and I want it to go back to the free account immediately. It is currently scheduled to transition back on January 13th, but I ...

Peter__

Community Legend

1472 Views

6 replies

0 likes

  • 1472 Views
  • 6 replies
  • 0 likes