Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! I deleted two of my playlist? help please

One was named Hip-Hop and the other was named Kountry they was deleted today... I just became a premium user and I didnt know if i deleted it on my iphone it deleted on the laptop too... this is really frustrating... I spent days on these playlists a...

Casual Listener

One was named Hip-Hop and the other was named Kountry they was deleted today... I just became a premium user and I didnt know if i deleted it on my iphone it deleted on the laptop too... this is real...

Sam

Spotify

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Payment problems

Hello, On the 28 Nov. 2012 I have paid the invoice for the premium account which is also shown on my bank account. Nevertheless I received an email from spotify saying that there are problems with the payment and my account will be downgraded. I don'...

Regular

Hello,   On the 28 Nov. 2012 I have paid the invoice for the premium account which is also shown on my bank account. Nevertheless I received an email from spotify saying that there are probl...

Sam

Spotify

728 Views

3 replies

0 likes

  • 728 Views
  • 3 replies
  • 0 likes

Account has been hacked!

My Premium account has been hacked which Spotify have now sorted but my playlists have disappeared and I can see that the hacker has made purchases using the 'download' this track option. What do I do?

Casual Listener

My Premium account has been hacked which Spotify have now sorted but my playlists have disappeared and I can see that the hacker has made purchases using the 'download' this track option.   ...

Sam

Spotify

1357 Views

9 replies

0 likes

  • 1357 Views
  • 9 replies
  • 0 likes

No response, Deactivated Facebook however can not log in to Spotify?! Help.

I have deactivated my Facebook profile and have no intentions on returning. I understand I signed up using Facebook credentials, but since I no longer have a Facebook profile I can not use my Spotify Premium account. I have sent in a request form and...

Newbie

I have deactivated my Facebook profile and have no intentions on returning.  I understand I signed up using Facebook credentials, but since I no longer have a Facebook profile I can not use my S...

Sam

Spotify

537 Views

1 replies

1 likes

  • 537 Views
  • 1 replies
  • 1 likes

Giving tracks to somebody, who does not yet have a Spotify account, and who lives in Australia

I live in the UK, where the cost of a 100-track download is £50. I would like to give my daughter in Australia a gift of 100 Spotify tracks of her choice. She does not have a Spotify account, but of course she can easily sign up. I can buy Spotify gi...

Newbie

I live in the UK, where the cost of a 100-track download is £50.   I would like to give my daughter in Australia a gift of 100 Spotify tracks of her choice. She does not have a Spotify accou...

Sam

Spotify

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Problems with italian credit card

Dear all, I really want to upgrade to Premium, but apparently payment through my italian credit card is not accepted since I am living in Netherlands. I thought I could get around the problem by changing my country to Italy, but this is not possible ...

Casual Listener

Dear all,   I really want to upgrade to Premium, but apparently payment through my italian credit card is not accepted since I am living in Netherlands. I thought I could get around the prob...

Sam

Spotify

688 Views

3 replies

0 likes

  • 688 Views
  • 3 replies
  • 0 likes

Solved!! 30 day free premium trial offer

While using free two day offer I was offered a free 30 day premium trial offer I signed up for the 30 day offer, now the two day offer has expired and I'm not getting the 30 day offer. When I tried to sign up again it says I already used it. Where is...

Regular

While using free two day offer I was offered a free 30 day premium trial offer I signed up for the 30 day offer, now the two day offer has expired and I'm not getting the 30 day offer. When I tried t...

Sam

Spotify

6191 Views

35 replies

1 likes

  • 6191 Views
  • 35 replies
  • 1 likes

pc and iphone

I have a spotify pc account, can use it with my iphone? thank you

Newbie

I have a spotify pc account, can use it with my iphone? thank you

Peter__

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

My premium account is hacked.

Just noticed that all my playlists are GONE! Years of gathering of music for my playlists.. Also when I tried to listen to music it get paused becouse it got used somewhere else??? I have only used spotify on my home computers +cellphone/tablet. So i...

Regular

Just noticed that all my playlists are GONE! Years of gathering of music for my playlists.. Also when I tried to listen to music it get paused becouse it got used somewhere else??? I have only used...

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
  • 0 likes

Premium Konto

Hej, Jag har problem med mitt premium konto. Ser ut som att ni inte har dragit 99 Sek från mitt konto? Mitt användarnamn: josve6 Hoppas att ni kan hjälpa mig med detta //Johan

Newbie

Hej,   Jag har problem med mitt premium konto. Ser ut som att ni inte har dragit 99 Sek från mitt konto?   Mitt användarnamn: josve6   Hoppas att ni kan hjälpa mig med de...

425 Views

0 replies

0 likes

  • 425 Views
  • 0 replies
  • 0 likes

How to block artists from radio?!

I've literally thumbs downed every, single "she & him" song that has come on to my spotify radio and yet, more keep coming! make it stop spotify, please!

Visitor

I've literally thumbs downed every, single "she & him" song that has come on to my spotify radio and yet, more keep coming! make it stop spotify, please!

MICKEY9FINGER

Casual Listener

1303 Views

1 replies

1 likes

  • 1303 Views
  • 1 replies
  • 1 likes

FORGOT my old account information

I forgot my old user account name and my old email adress is no longer valid as it was connected to my old business email account my credit card is still being charged and i have sent three emails to spotify with no response if anyone from spotyify r...

Newbie

I forgot my old user account name and my old email adress is no longer valid as it was connected to my old business email  account my credit card is still being charged and i have sent three ema...

meahtenoha

Spotify

537 Views

2 replies

0 likes

  • 537 Views
  • 2 replies
  • 0 likes

can't share/people list won't load

i have an old premium spotify account and recently quit facebook. after i quit i was no longer able to share using the normal share button, but instead had to click on the friend and then find the song to share. today, not only can i NOT share, but a...

Visitor

i have an old premium spotify account and recently quit facebook.  after i quit i was no longer able to share using the normal share button, but instead had to click on the friend and then fin...

536 Views

0 replies

0 likes

  • 536 Views
  • 0 replies
  • 0 likes

favorites

On the right side of the screen, where you see all ur friends that u have subscribed/favorite to, some of them have 10 numbers instead of their names. What can I do, or u do, to fix this? It is very aggrivating when I look over and see numbers instea...

Newbie

On the right side of the screen, where you see all ur friends that u have subscribed/favorite to, some of them have 10 numbers instead of their names. What can I do, or u do, to fix this? It is very ...

Peter__

Community Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Cant buy Premium

I know that there is other similar topics but none of them solved the problem. This msg comes up: "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current pay...

Newbie

I know that there is other similar topics but none of them solved the problem. This msg comes up:   "Payment failed. Please make sure that you have sufficient funds and that your credit card...

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes

Solved!! "Didnt inform me enough!"

Hey I am really disapointted of your way to subscribe people. I tryed 30 free premium, and was subscribed for something i didnt even know about. You didnt inform me enough! I used to love your service. Is it possible that i can get my money back for ...

Visitor

Hey I am really disapointted of your way to subscribe people. I tryed 30 free premium, and was subscribed for something i didnt even know about. You didnt inform me enough! I used to love your servi...

Sam

Spotify

746 Views

2 replies

0 likes

  • 746 Views
  • 2 replies
  • 0 likes

Spotify profile appearing on Google

I've had a Spotify account since around June 2011, and only now has my profile started showing up online. I never authorized this, and contacted Spotify customer support. Big surprise: I never got a response. Even after changing my privacy settings m...

Visitor

I've had a Spotify account since around June 2011, and only now has my profile started showing up online. I never authorized this, and contacted Spotify customer support. Big surprise: I never got a ...

Sam

Spotify

888 Views

2 replies

0 likes

  • 888 Views
  • 2 replies
  • 0 likes

my new spotify premium dosn't work

i just bought spotify premium and i went to go listen to it on my ipad and told me i had to buy premium, it confused me concidering i already bought it, so i tried it on my ipod and the same thing happened whats wrong with my spotify premium did i ju...

Newbie

i just bought spotify premium and i went to go listen to it on my ipad and told me i had to buy premium, it confused me concidering i already bought it, so i tried it on my ipod and the same thing ha...

Sam

Spotify

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

48hr trial instead of 30 days....

I signed up for the 30 day trial but was only given 48 hours. And it appears my account is not premium

Casual Listener

I signed up for the 30 day trial but was only given 48 hours. And it appears my account is not premium  

Sam

Spotify

697 Views

4 replies

0 likes

  • 697 Views
  • 4 replies
  • 0 likes

Charged $27 for ????, almost overdrew my bank account

I've already sent a contact form, but I thought I would put it here too, just in case. This morning I was greeted by a nearly overdrawn bank account due to a $27 charge from Spotify, in addition to my monthly $9.99 fee. I have no clue what the charge...

Newbie

I've already sent a contact form, but I thought I would put it here too, just in case. This morning I was greeted by a nearly overdrawn bank account due to a $27 charge from Spotify, in addition to m...

Sam

Spotify

568 Views

2 replies

0 likes

  • 568 Views
  • 2 replies
  • 0 likes