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Spotify Premium Free Trial Not Working

Hi, I just signed up for the free trial today and it still plays ads. I've tried logging in and out again, clearing the cache, and reinstalling Spotify.

Newbie

Hi, I just signed up for the free trial today and it still plays ads. I've tried logging in and out again, clearing the cache, and reinstalling Spotify. 

David

Spotify Legend

2670 Views

2 replies

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Can't use premium services

I purchased a premium subscription today and can't use it on phone or computer. I have logged out and logged back in.......unintalled and reinstalled and still NOTHING!!! help!!

Newbie

I purchased a premium subscription today and can't use it on phone or computer.   I have logged out and logged back in.......unintalled and reinstalled and still NOTHING!!!   help...

user-removed

Not applicable

576 Views

2 replies

0 likes

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mislabeled tracks - Singles Round-Up

All the track titles are jumbled on Holly Golightly's album Singles Round-Up. For example, Card Table & No Hope Bar are swapped, Come The Day and Waiting Room are swapped... This is so annoying! Holly Golightly – Single's Round-Up

Newbie

All the track titles are jumbled on Holly Golightly's album Singles Round-Up. For example, Card Table & No Hope Bar are swapped, Come The Day and Waiting Room are swapped... This is so annoyi...

309 Views

0 replies

0 likes

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IOS and Mac spotify clients not recognizing premium subscription

Arrgh, I paid for premium subscription and my Spotify clients wont recognize the upgrade. My account page clearly shows I have a premium account.

Newbie

Arrgh, I paid for premium subscription and my Spotify clients wont recognize the upgrade. My account page clearly shows I have a premium account.

Peter__

Community Legend

427 Views

1 replies

0 likes

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  • 1 replies
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A very unique problem

Hello. I am having a number of issues with my spotify account. 1. I seem to have two accounts. One that I signed up for through spotify and one through facebook. I am writing this message through the account I have through facebook. However I only us...

Visitor

Hello. I am having a number of issues with my spotify account. 1. I seem to have two accounts. One that I signed up for through spotify and one through facebook. I am writing this message through t...

user-removed

Not applicable

752 Views

7 replies

0 likes

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Cant log in

I just created a new account for spotify - using my Telia premium subscribtion. Created the account succesfully, I thought. But now it keeps saying wrong password. Reset my password succesfully, try to log in again - same problem! Whats going on ?

Newbie

I just created a new account for spotify - using my Telia premium subscribtion. Created the account succesfully, I thought. But now it keeps saying wrong password. Reset my password succesfully, try ...

Peter__

Community Legend

1268 Views

8 replies

1 likes

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This is silly. I'm paying 10 dollars a month and cannot get a solution within 24 hours.

I've lost all my playlists, radio stations, and premium account and was recommended to a generic response page and still no help, no phone number to contact and the problem remains unsolved. WTF?

Visitor

I've lost all my playlists, radio stations, and premium account and was recommended to a generic response page and still no help, no phone number to contact and the problem remains unsolved. WTF?

user-removed

Not applicable

1715 Views

8 replies

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Someone is using my spotify help!

Someone is logged on my spotify and ive changed password but I don't know if they are logged out from it? How do I log ut others from my spotify?

Newbie

Someone is logged on my spotify and ive changed password but I don't know if they are logged out from it? How do I log ut others from my spotify?

user-removed

Not applicable

346 Views

1 replies

0 likes

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Deactivate mail services but it activates itself again ?

Hello, I can't speak english so... I try since a week to deactivate the mails from spotify. In the mail I click on 'deactivate'. My browser opens en it's deactivated (he says !). But every morning I reveice a mail from spotify with '...has add a new ...

Newbie

Hello,   I can't speak english so... I try since a week to deactivate the mails from spotify. In the mail I click on 'deactivate'. My browser opens en it's deactivated (he says !). But...

Peter__

Community Legend

381 Views

1 replies

0 likes

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Premium code on wrong account

Hello, A while ago I upgraded my account from normal, to premium with a special code from our internet provider. But, I have put this code on the wrong account... What can I do about this? Can I change this?

Newbie

Hello,   A while ago I upgraded my account from normal, to premium with a special code from our internet provider.   But, I have put this code on the wrong account...   Wha...

Peter__

Community Legend

459 Views

1 replies

0 likes

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Can't modify my account

Problem 1: I now get an email every time a friend add a song to a playlist. I don't want this. Problem 2: I clicked the link in the email to change the settings and login using my username: samjudah I changed the settings but when I click save, I get...

Casual Listener

Problem 1: I now get an email every time a friend add a song to a playlist. I don't want this.   Problem 2: I clicked the link in the email to change the settings and login using my username...

Peter__

Community Legend

1292 Views

8 replies

1 likes

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Whys does it take so long to get songs when I pay for premium?

I've paid 3 months of premium music and although I've never been guaranteed perfect streaming music, I think it should be part of the subscription. I keep getting lagged music, and I have very high speed internet (100mbps) so this shouldn't be an iss...

Casual Listener

I've paid 3 months of premium music and although I've never been guaranteed perfect streaming music, I think it should be part of the subscription.  I keep getting lagged music,  and I have...

pizzatofacebook

Casual Listener

861 Views

2 replies

1 likes

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Can't log into Spotify after Facebook account temporarily disabled

So a few days ago I went on my phone and logged into my facebook account, this being the first time that I ever logged into FB with my phone. Evidently, when you logg into FB with a new device, it will temorarily disable your account. I thought nothi...

Casual Listener

So a few days ago  I went on my phone and logged into my facebook account, this being the first time that I ever logged into FB with my phone. Evidently, when you logg into FB with a new device,...

Peter__

Community Legend

4388 Views

4 replies

0 likes

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Solved!! Accidently deleted playlist

My wife accidently erased from the iPhone the playlist "Sports" with around 400 songs and I can't find it anymore in any of my devices (MacBook Pro, iPhone, iPod Touch and Pc). Please heeeeelp. My username is yotheking. Thanks. Paulo

Casual Listener

My wife accidently erased from the iPhone the playlist "Sports" with around 400 songs and I can't find it anymore in any of my devices (MacBook Pro, iPhone, iPod Touch and Pc). Please heeeeelp. My us...

meahtenoha

Spotify

1665 Views

6 replies

0 likes

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Please refund I've been charged twice!

Hello, I have just checked my Paypal account and have been charged twice for my Spotify premium subscription. I have sent an email to your customer service team and had no response. Could you please acknowledge my enquiry and arrange a refund for the...

Casual Listener

Hello,   I have just checked my Paypal account and have been charged twice for my Spotify premium subscription.  I have sent an email to your customer service team and had no response.&...

meahtenoha

Spotify

1298 Views

6 replies

0 likes

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Just paid for unlimited monthly but no access to it on my iphone

Hi there just today I paid for unlimited which clearly states that I can share playlists with friends and access them. However when I went into Spotify mobile on iphone and tried to play my playlists or my friend's playlists, it did not work. Since I...

Newbie

Hi there just today I paid for unlimited which clearly states that I can share playlists with friends and access them. However when I went into Spotify mobile on iphone and tried to play my playlists...

Peter__

Community Legend

397 Views

1 replies

0 likes

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Solved!! Furious due to 4 times overcharging on subscription!

I am on an NUS Extra discounted Spotify Premium £4.99 per month subscription. In the past two days, Spotify has billed my PayPal account for 2 lots of £9.99. I have emailed two different support email addresses, and opened a support ticket. I got no ...

Newbie

I am on an NUS Extra discounted Spotify Premium £4.99 per month subscription. In the past two days, Spotify has billed my PayPal account for 2 lots of £9.99. I have emailed two different support emai...

Peter__

Community Legend

819 Views

1 replies

0 likes

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Solved!! Netflix trial

I signed up for the Netflix 60-day trial but my account only states I have a 30-day. Any help? I've sent an email to the Spotify team already, just waiting for a response. Seeing if anyone else has this problem.

Newbie

I signed up for the Netflix 60-day trial but my account only states I have a 30-day. Any help? I've sent an email to the Spotify team already, just waiting for a response. Seeing if anyone else has t...

user-removed

Not applicable

1074 Views

1 replies

0 likes

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