Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Can't use premium services

I purchased a premium subscription today and can't use it on phone or computer. I have logged out and logged back in.......unintalled and reinstalled and still NOTHING!!! help!!

Newbie

I purchased a premium subscription today and can't use it on phone or computer.   I have logged out and logged back in.......unintalled and reinstalled and still NOTHING!!!   help...

user-removed

Not applicable

625 Views

2 replies

0 likes

  • 625 Views
  • 2 replies
  • 0 likes

mislabeled tracks - Singles Round-Up

All the track titles are jumbled on Holly Golightly's album Singles Round-Up. For example, Card Table & No Hope Bar are swapped, Come The Day and Waiting Room are swapped... This is so annoying! Holly Golightly – Single's Round-Up

Newbie

All the track titles are jumbled on Holly Golightly's album Singles Round-Up. For example, Card Table & No Hope Bar are swapped, Come The Day and Waiting Room are swapped... This is so annoyi...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

IOS and Mac spotify clients not recognizing premium subscription

Arrgh, I paid for premium subscription and my Spotify clients wont recognize the upgrade. My account page clearly shows I have a premium account.

Newbie

Arrgh, I paid for premium subscription and my Spotify clients wont recognize the upgrade. My account page clearly shows I have a premium account.

Peter__

Community Legend

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

A very unique problem

Hello. I am having a number of issues with my spotify account. 1. I seem to have two accounts. One that I signed up for through spotify and one through facebook. I am writing this message through the account I have through facebook. However I only us...

Visitor

Hello. I am having a number of issues with my spotify account. 1. I seem to have two accounts. One that I signed up for through spotify and one through facebook. I am writing this message through t...

user-removed

Not applicable

824 Views

7 replies

0 likes

  • 824 Views
  • 7 replies
  • 0 likes

Cant log in

I just created a new account for spotify - using my Telia premium subscribtion. Created the account succesfully, I thought. But now it keeps saying wrong password. Reset my password succesfully, try to log in again - same problem! Whats going on ?

Newbie

I just created a new account for spotify - using my Telia premium subscribtion. Created the account succesfully, I thought. But now it keeps saying wrong password. Reset my password succesfully, try ...

Peter__

Community Legend

1377 Views

8 replies

1 likes

  • 1377 Views
  • 8 replies
  • 1 likes

This is silly. I'm paying 10 dollars a month and cannot get a solution within 24 hours.

I've lost all my playlists, radio stations, and premium account and was recommended to a generic response page and still no help, no phone number to contact and the problem remains unsolved. WTF?

Visitor

I've lost all my playlists, radio stations, and premium account and was recommended to a generic response page and still no help, no phone number to contact and the problem remains unsolved. WTF?

user-removed

Not applicable

1819 Views

8 replies

0 likes

  • 1819 Views
  • 8 replies
  • 0 likes

Someone is using my spotify help!

Someone is logged on my spotify and ive changed password but I don't know if they are logged out from it? How do I log ut others from my spotify?

Newbie

Someone is logged on my spotify and ive changed password but I don't know if they are logged out from it? How do I log ut others from my spotify?

user-removed

Not applicable

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Deactivate mail services but it activates itself again ?

Hello, I can't speak english so... I try since a week to deactivate the mails from spotify. In the mail I click on 'deactivate'. My browser opens en it's deactivated (he says !). But every morning I reveice a mail from spotify with '...has add a new ...

Newbie

Hello,   I can't speak english so... I try since a week to deactivate the mails from spotify. In the mail I click on 'deactivate'. My browser opens en it's deactivated (he says !). But...

Peter__

Community Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Premium code on wrong account

Hello, A while ago I upgraded my account from normal, to premium with a special code from our internet provider. But, I have put this code on the wrong account... What can I do about this? Can I change this?

Newbie

Hello,   A while ago I upgraded my account from normal, to premium with a special code from our internet provider.   But, I have put this code on the wrong account...   Wha...

Peter__

Community Legend

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Can't modify my account

Problem 1: I now get an email every time a friend add a song to a playlist. I don't want this. Problem 2: I clicked the link in the email to change the settings and login using my username: samjudah I changed the settings but when I click save, I get...

Casual Listener

Problem 1: I now get an email every time a friend add a song to a playlist. I don't want this.   Problem 2: I clicked the link in the email to change the settings and login using my username...

Peter__

Community Legend

1384 Views

8 replies

1 likes

  • 1384 Views
  • 8 replies
  • 1 likes

Whys does it take so long to get songs when I pay for premium?

I've paid 3 months of premium music and although I've never been guaranteed perfect streaming music, I think it should be part of the subscription. I keep getting lagged music, and I have very high speed internet (100mbps) so this shouldn't be an iss...

Casual Listener

I've paid 3 months of premium music and although I've never been guaranteed perfect streaming music, I think it should be part of the subscription.  I keep getting lagged music,  and I have...

pizzatofacebook

Casual Listener

891 Views

2 replies

1 likes

  • 891 Views
  • 2 replies
  • 1 likes

Can't log into Spotify after Facebook account temporarily disabled

So a few days ago I went on my phone and logged into my facebook account, this being the first time that I ever logged into FB with my phone. Evidently, when you logg into FB with a new device, it will temorarily disable your account. I thought nothi...

Casual Listener

So a few days ago  I went on my phone and logged into my facebook account, this being the first time that I ever logged into FB with my phone. Evidently, when you logg into FB with a new device,...

Peter__

Community Legend

4474 Views

4 replies

0 likes

  • 4474 Views
  • 4 replies
  • 0 likes

Solved!! Accidently deleted playlist

My wife accidently erased from the iPhone the playlist "Sports" with around 400 songs and I can't find it anymore in any of my devices (MacBook Pro, iPhone, iPod Touch and Pc). Please heeeeelp. My username is yotheking. Thanks. Paulo

Casual Listener

My wife accidently erased from the iPhone the playlist "Sports" with around 400 songs and I can't find it anymore in any of my devices (MacBook Pro, iPhone, iPod Touch and Pc). Please heeeeelp. My us...

meahtenoha

Spotify

1770 Views

6 replies

0 likes

  • 1770 Views
  • 6 replies
  • 0 likes

Please refund I've been charged twice!

Hello, I have just checked my Paypal account and have been charged twice for my Spotify premium subscription. I have sent an email to your customer service team and had no response. Could you please acknowledge my enquiry and arrange a refund for the...

Casual Listener

Hello,   I have just checked my Paypal account and have been charged twice for my Spotify premium subscription.  I have sent an email to your customer service team and had no response.&...

meahtenoha

Spotify

1363 Views

6 replies

0 likes

  • 1363 Views
  • 6 replies
  • 0 likes

Just paid for unlimited monthly but no access to it on my iphone

Hi there just today I paid for unlimited which clearly states that I can share playlists with friends and access them. However when I went into Spotify mobile on iphone and tried to play my playlists or my friend's playlists, it did not work. Since I...

Newbie

Hi there just today I paid for unlimited which clearly states that I can share playlists with friends and access them. However when I went into Spotify mobile on iphone and tried to play my playlists...

Peter__

Community Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Solved!! Furious due to 4 times overcharging on subscription!

I am on an NUS Extra discounted Spotify Premium £4.99 per month subscription. In the past two days, Spotify has billed my PayPal account for 2 lots of £9.99. I have emailed two different support email addresses, and opened a support ticket. I got no ...

Newbie

I am on an NUS Extra discounted Spotify Premium £4.99 per month subscription. In the past two days, Spotify has billed my PayPal account for 2 lots of £9.99. I have emailed two different support emai...

Peter__

Community Legend

856 Views

1 replies

0 likes

  • 856 Views
  • 1 replies
  • 0 likes

Solved!! Netflix trial

I signed up for the Netflix 60-day trial but my account only states I have a 30-day. Any help? I've sent an email to the Spotify team already, just waiting for a response. Seeing if anyone else has this problem.

Newbie

I signed up for the Netflix 60-day trial but my account only states I have a 30-day. Any help? I've sent an email to the Spotify team already, just waiting for a response. Seeing if anyone else has t...

user-removed

Not applicable

1116 Views

1 replies

0 likes

  • 1116 Views
  • 1 replies
  • 0 likes

playlists

all my playlisits have been deleted. can you get them back to me? i got a message earlier saying to merge my account so i did it then all the playlists where deleted

Newbie

all my playlisits have been deleted. can you get them back to me? i got a message earlier saying to merge my account so i did it then all the playlists where deleted

Peter__

Community Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes