getting any music to play
Just payed for premium, when I try to play a track or search just tells me to get premium, when I click get premium it says I have an active premium account, not happy still no music!
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Start a topicJust payed for premium, when I try to play a track or search just tells me to get premium, when I click get premium it says I have an active premium account, not happy still no music!
Newbie
Just payed for premium, when I try to play a track or search just tells me to get premium, when I click get premium it says I have an active premium account, not happy still no music!
Liam
Community Legend
306 Views
1 replies
0 likes
Hi everyone, I am sure that this has been mentioned before but if enough of us agree, then I am sure the powers that be on Spotify will take note, well at least I hope they do, otherwise they should not be in business. First up, I would like to say t...
Newbie
Hi everyone, I am sure that this has been mentioned before but if enough of us agree, then I am sure the powers that be on Spotify will take note, well at least I hope they do, otherwise t...
Liam
Community Legend
382 Views
1 replies
0 likes
Hey! I'm loving his app! However, it's saying my trial will end in like 20 hours. How do I keep all of the tracks that I've starred thus far? I spent mucho time starting them and don't wanna have to do it all over again or start over. PLEASE HELP whi...
Newbie
Hey! I'm loving his app! However, it's saying my trial will end in like 20 hours. How do I keep all of the tracks that I've starred thus far? I spent mucho time starting them and don't wanna have to ...
Jude
Spotify Legend
405 Views
1 replies
0 likes
I paid for my Spotify subscription a few days after hurricane Issac. A few days ago my subscription has been cut off. What happened? I really would like my subscription back. I have been paitent and waited a few days.
Newbie
I paid for my Spotify subscription a few days after hurricane Issac. A few days ago my subscription has been cut off. What happened? I really would like my subscription back. I have been paitent and ...
Jude
Spotify Legend
436 Views
1 replies
0 likes
Someone logged in to spotify through facebook on my computer and now when I try to log in using my username, it reverts to their account but with my songs. So i see their name and picture in the top right corner and see their friends' song feed. HELP
Newbie
Someone logged in to spotify through facebook on my computer and now when I try to log in using my username, it reverts to their account but with my songs. So i see their name and picture in the top ...
Jude
Spotify Legend
743 Views
1 replies
0 likes
I've been charged for downloading without downloading. I want to recover my money right now!!
Newbie
I've been charged for downloading without downloading. I want to recover my money right now!!
David
Spotify Legend
565 Views
1 replies
0 likes
Hi! I got my spotify account two years ago, im from spain, and now i am in germany and it doesnt work. It is like a limit, it worked during a week, more or less, and now it sais something about unable to connect and it doesnt play any song. Any idea?...
Newbie
Hi! I got my spotify account two years ago, im from spain, and now i am in germany and it doesnt work. It is like a limit, it worked during a week, more or less, and now it sais something about unabl...
Jude
Spotify Legend
590 Views
2 replies
0 likes
I don't think I've created a duplicate account, and am pretty sure I've ended up paying twice for the upgrade in the last week now!Any answers?
Newbie
I don't think I've created a duplicate account, and am pretty sure I've ended up paying twice for the upgrade in the last week now! Any answers?
357 Views
0 replies
0 likes
I am getting this error every time I try play an album On IOS6 IPad. It will not load anything. Yes... My connection is fine.
Newbie
I am getting this error every time I try play an album On IOS6 IPad. It will not load anything. Yes... My connection is fine.
310 Views
0 replies
0 likes
Dear Madam, Sir, Yesterday afternoon I've accidentally downloaded the same album (Winston Mankunku Yakhal'Inkomo) two times. This wasn't intentionally for I thought that the download didn't come through. However my PayPal account was credited twice. ...
Newbie
Dear Madam, Sir, Yesterday afternoon I've accidentally downloaded the same album (Winston Mankunku Yakhal'Inkomo) two times. This wasn't intentionally for I thought that the download didn't come th...
meahtenoha
Spotify
606 Views
3 replies
0 likes
Hello got a problem, I was just on spotify, as usual, and I went to preferences and it said that my account was connected to facebook, So I foolishly clicked disconnect and it logged my out of my spotify. I then tried to connect back to my spotify, a...
Visitor
Hello got a problem, I was just on spotify, as usual, and I went to preferences and it said that my account was connected to facebook, So I foolishly clicked disconnect and it logged my ou...
meahtenoha
Spotify
1259 Views
5 replies
0 likes
Trying to confirm spotify premium payment, getting prompted to enter Facebook password, when ido, get returned to spotify subscription page, any ideas? Seem to stuck in a loop...
Casual Listener
Trying to confirm spotify premium payment, getting prompted to enter Facebook password, when ido, get returned to spotify subscription page, any ideas? Seem to stuck in a loop...
Herdwick
Newbie
1772 Views
14 replies
0 likes
my subscribtion stopped when my creditcard expired but i renewed it wiht a new creditcard 25 sept and you should have money 99SEK on 23sept and now its 27 sept but my spotify is not working when will you start it up again? i have not got any message.
Newbie
my subscribtion stopped when my creditcard expired but i renewed it wiht a new creditcard 25 sept and you should have money 99SEK on 23sept and now its 27 sept but my spotify is not working when will...
260 Views
0 replies
0 likes
I had an issue but it's sorted out. Sorry.
Hi i see this on my account.."You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged 99,00 kr on 2012-10-04 unless you cancel your recurring payment." But youve charged me yesterday!
Casual Listener
Hi i see this on my account.."You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged 99,00 kr on 2012-10-04 unless you cancel yo...
264 Views
0 replies
0 likes
Hello! Yesterday I signed up for 6 months premium. It worked out fine, and I got a receipt on my e-mail. But now when I try to use it on my mobile phone, it says I only have 24 hours remaining of the 48 hours I apperently got for free. And in my over...
Newbie
Hello! Yesterday I signed up for 6 months premium. It worked out fine, and I got a receipt on my e-mail. But now when I try to use it on my mobile phone, it says I only have 24 hours remaining of t...
Richard
Community Legend
575 Views
1 replies
0 likes
So, I went to put my £4.99 in my bank today for my premium to come out tomorrow, unfortunately, Barclays systems were down, and my money wasn't in my bank when I last checked. If the money isn't in my bank when Spotify try and get it, what will happe...
Community Legend
So, I went to put my £4.99 in my bank today for my premium to come out tomorrow, unfortunately, Barclays systems were down, and my money wasn't in my bank when I last checked. If the money...
David
Spotify Legend
531 Views
3 replies
0 likes
I had a premium account I cancelled it because I was going to get Premium via a partner, and I was requested to do so When I logged in I used the Spoify login, instead of the FB one My recent playlists were gone, but I found some old ones Then I join...
Newbie
I had a premium account I cancelled it because I was going to get Premium via a partner, and I was requested to do so When I logged in I used the Spoify login, instead of the FB one My rec...
311 Views
0 replies
0 likes
I get a message that my subscription will end soon if i don't pay, and i've cheched my bank. the bill should have been paid 17. septembre, but has not been paid yet. when i check my bank the bill is not there. what can i do? my subscription ends soon...
Regular
I get a message that my subscription will end soon if i don't pay, and i've cheched my bank. the bill should have been paid 17. septembre, but has not been paid yet. when i check my bank t...
vebjorn00
Regular
710 Views
2 replies
0 likes
According to the website, I must write to customer service to get my account deleted. This I did last night, but instead of abiding by my wishes, they wrote to me with a no-reply form letter telling me to colme here for a solution to my "problem." I ...
Newbie
According to the website, I must write to customer service to get my account deleted. This I did last night, but instead of abiding by my wishes, they wrote to me with a no-reply form letter telling ...
David
Spotify Legend
410 Views
1 replies
0 likes