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getting any music to play

Just payed for premium, when I try to play a track or search just tells me to get premium, when I click get premium it says I have an active premium account, not happy still no music!

Newbie

Just payed for premium, when I try to play a track or search just tells me to get premium, when I click get premium it says I have an active premium account, not happy still no music!

Liam

Community Legend

318 Views

1 replies

0 likes

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SPOTIFY=FACEBOOK

Hi everyone, I am sure that this has been mentioned before but if enough of us agree, then I am sure the powers that be on Spotify will take note, well at least I hope they do, otherwise they should not be in business. First up, I would like to say t...

Newbie

Hi everyone,   I am sure that this has been mentioned before but if enough of us agree, then I am sure the powers that be on Spotify will take note, well at least I hope they do, otherwise t...

Liam

Community Legend

388 Views

1 replies

0 likes

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Starred tracks

Hey! I'm loving his app! However, it's saying my trial will end in like 20 hours. How do I keep all of the tracks that I've starred thus far? I spent mucho time starting them and don't wanna have to do it all over again or start over. PLEASE HELP whi...

Newbie

Hey! I'm loving his app! However, it's saying my trial will end in like 20 hours. How do I keep all of the tracks that I've starred thus far? I spent mucho time starting them and don't wanna have to ...

Jude

Spotify Legend

416 Views

1 replies

0 likes

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  • 1 replies
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It has been less than a month and my subscription has been cut off

I paid for my Spotify subscription a few days after hurricane Issac. A few days ago my subscription has been cut off. What happened? I really would like my subscription back. I have been paitent and waited a few days.

Newbie

I paid for my Spotify subscription a few days after hurricane Issac. A few days ago my subscription has been cut off. What happened? I really would like my subscription back. I have been paitent and ...

Jude

Spotify Legend

443 Views

1 replies

0 likes

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Solved!! Someone logged into spotify on my computer and I can't log out

Someone logged in to spotify through facebook on my computer and now when I try to log in using my username, it reverts to their account but with my songs. So i see their name and picture in the top right corner and see their friends' song feed. HELP

Newbie

Someone logged in to spotify through facebook on my computer and now when I try to log in using my username, it reverts to their account but with my songs. So i see their name and picture in the top ...

Jude

Spotify Legend

751 Views

1 replies

0 likes

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  • 1 replies
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Fraudulent charges

I've been charged for downloading without downloading. I want to recover my money right now!!

Newbie

I've been charged for downloading without downloading. I want to recover my money right now!!

David

Spotify Legend

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
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limited Spotify in Germany?

Hi! I got my spotify account two years ago, im from spain, and now i am in germany and it doesnt work. It is like a limit, it worked during a week, more or less, and now it sais something about unable to connect and it doesnt play any song. Any idea?...

Newbie

Hi! I got my spotify account two years ago, im from spain, and now i am in germany and it doesnt work. It is like a limit, it worked during a week, more or less, and now it sais something about unabl...

Jude

Spotify Legend

603 Views

2 replies

0 likes

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android app won't recognise my premium account.

I don't think I've created a duplicate account, and am pretty sure I've ended up paying twice for the upgrade in the last week now!Any answers?

Newbie

I don't think I've created a duplicate account, and am pretty sure I've ended up paying twice for the upgrade in the last week now! Any answers?

362 Views

0 replies

0 likes

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Unable to load album

I am getting this error every time I try play an album On IOS6 IPad. It will not load anything. Yes... My connection is fine.

Newbie

I am getting this error every time I try play an album On IOS6 IPad. It will not load anything.  Yes... My connection is fine.

317 Views

0 replies

0 likes

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Paid twice for same download

Dear Madam, Sir, Yesterday afternoon I've accidentally downloaded the same album (Winston Mankunku Yakhal'Inkomo) two times. This wasn't intentionally for I thought that the download didn't come through. However my PayPal account was credited twice. ...

Newbie

Dear Madam, Sir, Yesterday afternoon I've accidentally downloaded the same album (Winston Mankunku Yakhal'Inkomo) two times. This wasn't intentionally for I thought that the download didn't come th...

meahtenoha

Spotify

619 Views

3 replies

0 likes

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My Spotifys just deleted all my playlists and put me on a Basic account

Hello got a problem, I was just on spotify, as usual, and I went to preferences and it said that my account was connected to facebook, So I foolishly clicked disconnect and it logged my out of my spotify. I then tried to connect back to my spotify, a...

Visitor

Hello got a problem,   I was just on spotify, as usual, and I went to preferences and it said that my account was connected to facebook, So I foolishly clicked disconnect and it logged my ou...

meahtenoha

Spotify

1276 Views

5 replies

0 likes

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Subscription payment

Trying to confirm spotify premium payment, getting prompted to enter Facebook password, when ido, get returned to spotify subscription page, any ideas? Seem to stuck in a loop...

Casual Listener

Trying to confirm spotify premium payment, getting prompted to enter Facebook password, when ido, get returned to spotify subscription page, any ideas? Seem to stuck in a loop...

Herdwick

Newbie

1803 Views

14 replies

0 likes

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  • 14 replies
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renewing creditcard

my subscribtion stopped when my creditcard expired but i renewed it wiht a new creditcard 25 sept and you should have money 99SEK on 23sept and now its 27 sept but my spotify is not working when will you start it up again? i have not got any message.

Newbie

my subscribtion stopped when my creditcard expired but i renewed it wiht a new creditcard 25 sept and you should have money 99SEK on 23sept and now its 27 sept but my spotify is not working when will...

263 Views

0 replies

0 likes

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[please ignore]

I had an issue but it's sorted out. Sorry.

Newbie

I had an issue but it's sorted out. Sorry.

250 Views

0 replies

0 likes

  • 250 Views
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Spotify Acoount Payment

Hi i see this on my account.."You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged 99,00 kr on 2012-10-04 unless you cancel your recurring payment." But youve charged me yesterday!

Casual Listener

Hi i see this on my account.."You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged 99,00 kr on 2012-10-04 unless you cancel yo...

270 Views

0 replies

0 likes

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  • 0 replies
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Solved!! Why did I get th 48hours trial when I signed up for 6 months premium?

Hello! Yesterday I signed up for 6 months premium. It worked out fine, and I got a receipt on my e-mail. But now when I try to use it on my mobile phone, it says I only have 24 hours remaining of the 48 hours I apperently got for free. And in my over...

Newbie

Hello! Yesterday I signed up for 6 months premium. It worked out fine, and I got a receipt on my e-mail. But now when I try to use it on my mobile phone, it says I only have 24 hours remaining of t...

Richard

Community Legend

588 Views

1 replies

0 likes

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  • 1 replies
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Barclays down - could cause payment issue :/

So, I went to put my £4.99 in my bank today for my premium to come out tomorrow, unfortunately, Barclays systems were down, and my money wasn't in my bank when I last checked. If the money isn't in my bank when Spotify try and get it, what will happe...

Community Legend

So, I went to put my £4.99 in my bank today for my premium to come out tomorrow, unfortunately, Barclays systems were down, and my money wasn't in my bank when I last checked.   If the money...

David

Spotify Legend

548 Views

3 replies

0 likes

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Playlists missing when logging with Spotify instead of FB

I had a premium account I cancelled it because I was going to get Premium via a partner, and I was requested to do so When I logged in I used the Spoify login, instead of the FB one My recent playlists were gone, but I found some old ones Then I join...

Newbie

I had a premium account I cancelled it because I was going to get Premium via a partner, and I was requested to do so When I logged in I used the Spoify login, instead of the FB one My rec...

316 Views

0 replies

0 likes

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my subscription ends soon, and the bill is not here.

I get a message that my subscription will end soon if i don't pay, and i've cheched my bank. the bill should have been paid 17. septembre, but has not been paid yet. when i check my bank the bill is not there. what can i do? my subscription ends soon...

Regular

I get a message that my subscription will end soon if i don't pay, and i've cheched my bank.   the bill should have been paid 17. septembre, but has not been paid yet. when i check my bank t...

vebjorn00

Regular

716 Views

2 replies

0 likes

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Customer Service tells me to come here instead of deleting account as instructed

According to the website, I must write to customer service to get my account deleted. This I did last night, but instead of abiding by my wishes, they wrote to me with a no-reply form letter telling me to colme here for a solution to my "problem." I ...

Newbie

According to the website, I must write to customer service to get my account deleted. This I did last night, but instead of abiding by my wishes, they wrote to me with a no-reply form letter telling ...

David

Spotify Legend

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes