not getting what I paid for
I have been paying for unlimited for about three months, but am only getting the free version. What do I do?
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Start a topicI have been paying for unlimited for about three months, but am only getting the free version. What do I do?
Newbie
I have been paying for unlimited for about three months, but am only getting the free version. What do I do?
Sam
Spotify
332 Views
1 replies
0 likes
I think I have been overcharged a lot I have lost 80£ from this there is nothing that I can see of the loss of the money I'm sure that this has overcharged a lot
Newbie
I think I have been overcharged a lot I have lost 80£ from this there is nothing that I can see of the loss of the money I'm sure that this has overcharged a lot
Richard
Community Legend
387 Views
1 replies
0 likes
Hello! I can't login with my first Facebook account: 117802880 Now it is: 1147946556 I would like to use the first account: 117802880. I have all my playlists there! How can i fix this? Kind regards Ralf
Newbie
Hello! I can't login with my first Facebook account: 117802880 Now it is: 1147946556 I would like to use the first account: 117802880. I have all my playlists t...
Richard
Community Legend
738 Views
1 replies
0 likes
I ordered a password for Spotify to be able to use Sonos. I got the message that the link for the the password has been sent to my email. In fact I haven´t got an email. I tried several times, but I didn't get an answer. I sent a message to the suppo...
Casual Listener
I ordered a password for Spotify to be able to use Sonos. I got the message that the link for the the password has been sent to my email. In fact I haven´t got an email. I tried se...
Richard
Community Legend
761 Views
7 replies
0 likes
Hi, I currently have an ongoing subscription to Spotify Premium (£9.99), I will soon be recieving an NUS Extra card via my university, could you please advise on the process of applying the 50% discount to my current subscription? Many thanks.
Music Fan
Hi, I currently have an ongoing subscription to Spotify Premium (£9.99), I will soon be recieving an NUS Extra card via my university, could you please advise on the process of applying th...
323 Views
0 replies
0 likes
Hi, Is there a way to switch from facebook credentials login to normal Spotify username and password? I have registered and linked up my Spotify to my Facebook account but now I will need to be able to log on to Spotify with a different credentials t...
Newbie
Hi, Is there a way to switch from facebook credentials login to normal Spotify username and password? I have registered and linked up my Spotify to my Facebook account but now I will need to be abl...
Stupify
Community Legend
885 Views
1 replies
0 likes
Hi, I recently reinstalled windows and installed Spotify yet when I Log into spotify all my playlists are missing. My mobile phone app still has all my Lists its just the main program that has the problem. Any advice that could help fix this for me? ...
Newbie
Hi, I recently reinstalled windows and installed Spotify yet when I Log into spotify all my playlists are missing. My mobile phone app still has all my Lists its just the main program that has the pr...
David
Spotify Legend
464 Views
3 replies
0 likes
Dear all, I accidentially bought the wrong card (one month premium instead of two months unlimited). I tried to email spotify using the contact form, but two tries have not yet resulted in contact. Anybody got a suggestion what to do? Thanks, bye, Ma...
Newbie
Dear all, I accidentially bought the wrong card (one month premium instead of two months unlimited). I tried to email spotify using the contact form, but two tries have not yet resulted in contact....
David
Spotify Legend
293 Views
1 replies
0 likes
Hey, the facebook account connected to my account is my sons facebook because he has been using my spotify and he has done that. But I want to change it to mine again.. How exactly??
Casual Listener
Hey, the facebook account connected to my account is my sons facebook because he has been using my spotify and he has done that. But I want to change it to mine again.. How exactly??
Walmestad
Casual Listener
411 Views
3 replies
0 likes
Trying to cancel my premium subscription next month but everytime I get to the final stage of confirming my password it takes me back to the start again....tried 5 times but still nothing....contacted spotify but no reply...very frustrating as I'm pa...
Visitor
Trying to cancel my premium subscription next month but everytime I get to the final stage of confirming my password it takes me back to the start again....tried 5 times but still nothing....contacte...
David
Spotify Legend
336 Views
1 replies
0 likes
I cancelled my spotify membership and then I got charged $9.99. To make things worse I can't even use spotify it says I'm not a premium user anymore, so I either want a refund or a full months of premium.
Casual Listener
I cancelled my spotify membership and then I got charged $9.99. To make things worse I can't even use spotify it says I'm not a premium user anymore, so I either want a refund or a full months of pre...
252 Views
0 replies
0 likes
for the love of god, how do i delete my spotify account?!?!?!
Visitor
for the love of god, how do i delete my spotify account?!?!?!
Liam
Community Legend
1206 Views
1 replies
0 likes
This was my first purchase of music in Spotify. Carmina Burana. 30/8/2012. Only 22,98 via Paypal, but I clicked twice for payment and I have been charged twice. How can I get it refounded ?
Regular
This was my first purchase of music in Spotify. Carmina Burana. 30/8/2012. Only 22,98 via Paypal, but I clicked twice for payment and I have been charged twice. How can I get it refounded ?
Sam
Spotify
937 Views
11 replies
0 likes
Same problem as others who had to reactivate premium due to credit card change. My case # is 00260377. Working fine on my computer, but premium is not being recognized on my phone...
Casual Listener
Same problem as others who had to reactivate premium due to credit card change. My case # is 00260377. Working fine on my computer, but premium is not being recognized on my phone...
Sam
Spotify
1078 Views
3 replies
0 likes
Just upgraded to Premium today, and on my laptop and Andriod phone it's telling me in my account details I have an active premium subscription, however when I try and use it on either my laptop or Android it's saying I need to sign up for premium. Re...
Newbie
Just upgraded to Premium today, and on my laptop and Andriod phone it's telling me in my account details I have an active premium subscription, however when I try and use it on either my laptop or An...
RRR123
Casual Listener
473 Views
2 replies
1 likes
Hola! He formateado mi ordenador, y al volver a instalar spotify no aparecen ninguna de las listas que tenía. ¿Cómo puedo recuperarlas? Gracias!!!
Newbie
Hola! He formateado mi ordenador, y al volver a instalar spotify no aparecen ninguna de las listas que tenía. ¿Cómo puedo recuperarlas? Gracias!!!
297 Views
0 replies
0 likes
Hi I want to come off Facebook and my spotify is registered to it. I deleted FB and it stopped all my spotify. How can I transfer from a FB login to normal?
Visitor
Hi I want to come off Facebook and my spotify is registered to it. I deleted FB and it stopped all my spotify. How can I transfer from a FB login to normal?
Stupify
Community Legend
1083 Views
6 replies
0 likes
Hi, i changed my facebook account and want to transfer all my playlists and my premium account to my new facebook. Is this possible? Greetings
Newbie
Hi, i changed my facebook account and want to transfer all my playlists and my premium account to my new facebook. Is this possible? Greetings
235 Views
0 replies
0 likes
Hi can anyone help please, I have paid for premium through FB account and I want it transfterred to normal email login account as I was to stop FB. I have created a new email account so its notlinked to FB but it's asking me to pay again! Can anyone ...
Visitor
Hi can anyone help please, I have paid for premium through FB account and I want it transfterred to normal email login account as I was to stop FB. I have created a new email account so its notlinked...
228 Views
0 replies
0 likes
Just as the title says, i jsut bought premium upgrade, then loggeg out, and back in (a few times) But still nothing has happened :S Please help, Cheers
Casual Listener
Just as the title says, i jsut bought premium upgrade, then loggeg out, and back in (a few times) But still nothing has happened :S Please help, Cheers
sam-1motv
Casual Listener
401 Views
2 replies
0 likes