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not getting what I paid for

I have been paying for unlimited for about three months, but am only getting the free version. What do I do?

Newbie

I have been paying for unlimited for about three months, but am only getting the free version. What do I do?

Sam

Spotify

332 Views

1 replies

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Overcharged

I think I have been overcharged a lot I have lost 80£ from this there is nothing that I can see of the loss of the money I'm sure that this has overcharged a lot

Newbie

I think I have been overcharged a lot I have lost 80£ from this there is nothing that I can see of the loss of the money I'm sure that this has overcharged a lot

Richard

Community Legend

387 Views

1 replies

0 likes

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Solved!! Problem with loggin in my first Facebook account in Spotify

Hello! I can't login with my first Facebook account: 117802880 Now it is: 1147946556 I would like to use the first account: 117802880. I have all my playlists there! How can i fix this? Kind regards Ralf

Newbie

Hello!   I can't login with my first Facebook account: 117802880 Now it is: 1147946556   I would like to use the first account: 117802880. I have all my playlists t...

Richard

Community Legend

738 Views

1 replies

0 likes

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  • 1 replies
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Not getting password email

I ordered a password for Spotify to be able to use Sonos. I got the message that the link for the the password has been sent to my email. In fact I haven´t got an email. I tried several times, but I didn't get an answer. I sent a message to the suppo...

Casual Listener

I ordered a password for Spotify to be able to use Sonos. I got the message that the link for the the password has been sent to my email. In fact I haven´t got an email. I tried se...

Richard

Community Legend

761 Views

7 replies

0 likes

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Changing from Premium, to NUS Premium (UK)

Hi, I currently have an ongoing subscription to Spotify Premium (£9.99), I will soon be recieving an NUS Extra card via my university, could you please advise on the process of applying the 50% discount to my current subscription? Many thanks.

Music Fan

Hi,   I currently have an ongoing subscription to Spotify Premium (£9.99), I will soon be recieving an NUS Extra card via my university, could you please advise on the process of applying th...

323 Views

0 replies

0 likes

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How to switch from facebook credentials login to normal Spotify username and password?

Hi, Is there a way to switch from facebook credentials login to normal Spotify username and password? I have registered and linked up my Spotify to my Facebook account but now I will need to be able to log on to Spotify with a different credentials t...

Newbie

Hi, Is there a way to switch from facebook credentials login to normal Spotify username and password? I have registered and linked up my Spotify to my Facebook account but now I will need to be abl...

Stupify

Community Legend

885 Views

1 replies

0 likes

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  • 1 replies
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Lost Playlists

Hi, I recently reinstalled windows and installed Spotify yet when I Log into spotify all my playlists are missing. My mobile phone app still has all my Lists its just the main program that has the problem. Any advice that could help fix this for me? ...

Newbie

Hi, I recently reinstalled windows and installed Spotify yet when I Log into spotify all my playlists are missing. My mobile phone app still has all my Lists its just the main program that has the pr...

David

Spotify Legend

464 Views

3 replies

0 likes

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bought wrong giftcard, spotify won't return my emails

Dear all, I accidentially bought the wrong card (one month premium instead of two months unlimited). I tried to email spotify using the contact form, but two tries have not yet resulted in contact. Anybody got a suggestion what to do? Thanks, bye, Ma...

Newbie

Dear all, I accidentially bought the wrong card (one month premium instead of two months unlimited). I tried to email spotify using the contact form, but two tries have not yet resulted in contact....

David

Spotify Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
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Wrong facebook account used.

Hey, the facebook account connected to my account is my sons facebook because he has been using my spotify and he has done that. But I want to change it to mine again.. How exactly??

Casual Listener

Hey, the facebook account connected to my account is my sons facebook because he has been using my spotify and he has done that. But I want to change it to mine again.. How exactly??

Walmestad

Casual Listener

411 Views

3 replies

0 likes

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  • 3 replies
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wont allow me to cancel my premium subscription

Trying to cancel my premium subscription next month but everytime I get to the final stage of confirming my password it takes me back to the start again....tried 5 times but still nothing....contacted spotify but no reply...very frustrating as I'm pa...

Visitor

Trying to cancel my premium subscription next month but everytime I get to the final stage of confirming my password it takes me back to the start again....tried 5 times but still nothing....contacte...

David

Spotify Legend

336 Views

1 replies

0 likes

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  • 1 replies
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Cancelled subscription still got charged

I cancelled my spotify membership and then I got charged $9.99. To make things worse I can't even use spotify it says I'm not a premium user anymore, so I either want a refund or a full months of premium.

Casual Listener

I cancelled my spotify membership and then I got charged $9.99. To make things worse I can't even use spotify it says I'm not a premium user anymore, so I either want a refund or a full months of pre...

252 Views

0 replies

0 likes

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how do I remove myself from spotify?

for the love of god, how do i delete my spotify account?!?!?!

Visitor

for the love of god, how do i delete my spotify account?!?!?!

Liam

Community Legend

1206 Views

1 replies

0 likes

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Solved!! Download paid twice

This was my first purchase of music in Spotify. Carmina Burana. 30/8/2012. Only 22,98 via Paypal, but I clicked twice for payment and I have been charged twice. How can I get it refounded ?

Regular

This was my first purchase of music in Spotify. Carmina Burana. 30/8/2012. Only 22,98 via Paypal, but I clicked twice for payment and I have been charged twice. How can I get it refounded ?

Sam

Spotify

937 Views

11 replies

0 likes

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Solved!! Spotify Premium Not Working on iphone after inputting new credit card

Same problem as others who had to reactivate premium due to credit card change. My case # is 00260377. Working fine on my computer, but premium is not being recognized on my phone...

Casual Listener

Same problem as others who had to reactivate premium due to credit card change.  My case # is 00260377.  Working fine on my computer, but premium is not being recognized on my phone...

Sam

Spotify

1078 Views

3 replies

0 likes

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Spotify Premium not working....go figure.

Just upgraded to Premium today, and on my laptop and Andriod phone it's telling me in my account details I have an active premium subscription, however when I try and use it on either my laptop or Android it's saying I need to sign up for premium. Re...

Newbie

Just upgraded to Premium today, and on my laptop and Andriod phone it's telling me in my account details I have an active premium subscription, however when I try and use it on either my laptop or An...

RRR123

Casual Listener

473 Views

2 replies

1 likes

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  • 2 replies
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Re: recuperar listas

Hola! He formateado mi ordenador, y al volver a instalar spotify no aparecen ninguna de las listas que tenía. ¿Cómo puedo recuperarlas? Gracias!!!

Newbie

Hola!   He formateado mi ordenador, y al volver a instalar spotify no aparecen ninguna de las listas que tenía. ¿Cómo puedo recuperarlas?   Gracias!!!

297 Views

0 replies

0 likes

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How to get off Facebook login

Hi I want to come off Facebook and my spotify is registered to it. I deleted FB and it stopped all my spotify. How can I transfer from a FB login to normal?

Visitor

Hi I want to come off Facebook and my spotify is registered to it. I deleted FB and it stopped all my spotify. How can I transfer from a FB login to normal?

Stupify

Community Legend

1083 Views

6 replies

0 likes

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  • 6 replies
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Facebook Account Changed

Hi, i changed my facebook account and want to transfer all my playlists and my premium account to my new facebook. Is this possible? Greetings

Newbie

Hi,   i changed my facebook account and want to transfer all my playlists and my premium account to my new facebook. Is this possible?   Greetings

235 Views

0 replies

0 likes

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Mistake registering and paid for premium

Hi can anyone help please, I have paid for premium through FB account and I want it transfterred to normal email login account as I was to stop FB. I have created a new email account so its notlinked to FB but it's asking me to pay again! Can anyone ...

Visitor

Hi can anyone help please, I have paid for premium through FB account and I want it transfterred to normal email login account as I was to stop FB. I have created a new email account so its notlinked...

228 Views

0 replies

0 likes

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Just upgraded to premium but it still says free on my PC

Just as the title says, i jsut bought premium upgrade, then loggeg out, and back in (a few times) But still nothing has happened :S Please help, Cheers

Casual Listener

Just as the title says, i jsut bought premium upgrade, then loggeg out, and back in (a few times) But still nothing has happened :S   Please help,   Cheers

sam-1motv

Casual Listener

401 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes