Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

I want to deactivte my FB account but keep Spotify

I just deactivated my FB, then later opened Spotify. FB send me an email saying my FB was reactivated because Spotify logged in. Now I know Spotify has started allowing people to signup with a FB account. So is there a way to just unhitch my FB accou...

Newbie

I just deactivated my FB, then later opened Spotify. FB send me an email saying my FB was reactivated because Spotify logged in. Now I know Spotify has started allowing people to signup with a FB acc...

Stupify

Community Legend

539 Views

1 replies

1 likes

  • 539 Views
  • 1 replies
  • 1 likes

Password Issues

I have spotify for a year now on my PC. I recently got a new phone and tried to use the spotify app. It would not take my password. I tried to reset my password. It said that it was reset. Now I can't log into the phone or my PC. I have tried to rese...

Casual Listener

I have spotify for a year now on my PC.  I recently got a new phone and tried to use the spotify app.  It would not take my password.  I tried to reset my password.  It said that ...

Jude

Spotify Legend

568 Views

4 replies

0 likes

  • 568 Views
  • 4 replies
  • 0 likes

Reklam

Varför har jag reklam trots att jag betalar?

Newbie

Varför har jag reklam trots att jag betalar?

Jude

Spotify Legend

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Premium Subscription canceled, still being charged

Tried Premium for a month-long free trial, which was set to auto renew on 9-4-2012. I canceled it and got the confirmation page (but no email?) on 9-2-12. I am now being charged $9.99 and my subscription still shows up as Premium with a renew date of...

Newbie

Tried Premium for a month-long free trial, which was set to auto renew on 9-4-2012. I canceled it and got the confirmation page (but no email?) on 9-2-12.   I am now being charged $9.99 and ...

meahtenoha

Spotify

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Battles EP C/B EP completely mislabelled

I am sorry to be a massive pedant! But Battles C/B EP is completely mislabelled, I think all the tracks are jumbled. Here is the spotify URI Battles – EP C/B EP I know it's a really lame complaint but it is irritating me!

Regular

I am sorry to be a massive pedant! But Battles C/B EP is completely mislabelled, I think all the tracks are jumbled. Here is the spotify URI Battles – EP C/B EP   I know it's a really l...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

Solved!! Dark Knight Rises gone?

Hi All, I had the 'Dark Knight Rises' on a playlist for the last few weeks, and suddenly yesterday it disappeared. I can't find the album now either in Spotify. Has it suddenly been made unavailable in New Zealand? Thanks for any info. Toby.

Casual Listener

Hi All,   I had the 'Dark Knight Rises' on a playlist for the last few weeks, and suddenly yesterday it disappeared. I can't find the album now either in Spotify. Has it suddenly been made u...

Stupify

Community Legend

1463 Views

6 replies

0 likes

  • 1463 Views
  • 6 replies
  • 0 likes

swift answer

ok customer service answered my initial rants quite swiftly. thanks!

Casual Listener

ok customer service answered my initial rants quite swiftly. thanks!

chrisc1234

Casual Listener

476 Views

2 replies

0 likes

  • 476 Views
  • 2 replies
  • 0 likes

Premium Question

I am thinking about getting a Premium account, but I was wondering, if I ever decide to get rid of it, will I lose all the music on my phone or computer.

Newbie

I am thinking about getting a Premium account, but I was wondering, if I ever decide to get rid of it, will I lose all the music on my phone or computer.

neo-x

Community Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Solved!! Updating Premium account after emigrating

Hi. Can someone in billing support help me, please? I am a Premium subscriber. I just moved from the UK to the US and I need to change my billing to a US account. It's really important that my acount be billed in dollars in order to avoid paying the ...

Casual Listener

Hi. Can someone in billing support help me, please? I am a Premium subscriber. I just moved from the UK to the US and I need to change my billing to a US account. It's really important that my acount...

gjb

Casual Listener

513 Views

2 replies

0 likes

  • 513 Views
  • 2 replies
  • 0 likes

I think I have 3 premium accounts.... but I only need 1

Dear Spotify Today I went Premium, but now I got 3 emails all the same about my Payment details. How do I know that Spotify charge only 1 instead of 3x premium? Because all the 3 emails has a different Bestellings-ID (Ordering ID) My accountnumber is...

Newbie

Dear Spotify   Today I went Premium, but now I got 3 emails all the same about my Payment details. How do I know that Spotify charge only 1 instead of 3x premium? Because all the 3 emails ...

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
  • 0 likes

Apps not working in Canada? (I have a UK Premium account)

Hi, I have a UK Spotify Premium account but now live in Canada. No problems accessing all my playlists and music but unable to access some of my favourite apps, We are Hunted, Pitchfork and Matador for example. Are these not available in Canada? I th...

Casual Listener

Hi,   I have a UK Spotify Premium account but now live in Canada. No problems accessing all my playlists and music but unable to access some of my favourite apps, We are Hunted, Pitchfork an...

ssrg

Casual Listener

629 Views

3 replies

0 likes

  • 629 Views
  • 3 replies
  • 0 likes

Account

Hi my premium code accidently went wrong email .com and it should be .fi... what should i do?

Newbie

Hi my premium code accidently went wrong email .com and it should be .fi... what should i do?

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

To accounts in one

Hello! I want to buy spotify premium, but my account is linked to my girl friends account. She have already made a new one, but Im stuck with those other accounts. Can you help me please? You got my permission to delete my and my gf account if nesces...

Casual Listener

Hello! I want to buy spotify premium, but my account is linked to my girl friends account. She have already made a new one, but Im stuck with those other accounts. Can you help me please? You got m...

meahtenoha

Spotify

591 Views

3 replies

0 likes

  • 591 Views
  • 3 replies
  • 0 likes

Solved!! new to spotify

hi there i'm hoping for some help please, i have just set up the premium account i also get 30 days free, i have added an album to my playlist and want to sync it to my ipod please can someone help me as im not sure how to go about this. thanks very ...

Casual Listener

hi there i'm hoping for some help please, i have just set up the premium account i also get 30 days free, i have added an album to my playlist and want to sync it to my ipod please can someone help m...

cazspotifies

Newbie

2942 Views

11 replies

0 likes

  • 2942 Views
  • 11 replies
  • 0 likes

I can't play any tracks!

Hi! I have Spotify Premium n all the sudden I can't play any tracks, on My mobile or computer. All tracks is lightgrey n unplayable. Whats wrong? Please help me!!

Casual Listener

Hi! I have Spotify Premium n all the sudden I can't play any tracks, on My mobile or computer. All tracks is lightgrey n unplayable. Whats wrong? Please help me!!

Miasmile

Casual Listener

677 Views

4 replies

0 likes

  • 677 Views
  • 4 replies
  • 0 likes

Payment problem

Hi! I want to upgrade to Spotify Premium but am having payment troubles. My credit card (VISA) doesn't work. The error message says: "Declined, please check or change payment details." I know I have enough money on the card for the payment. Now, my I...

Newbie

Hi! I want to upgrade to Spotify Premium but am having payment troubles. My credit card (VISA) doesn't work. The error message says: "Declined, please check or change payment details." I know I have ...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

Solved!! Need my FaceBook Account disconected, cause i wanna delete it.

As title says, i dont know how to disconnect the Facebook Account, cause i dont want to use it anymore, but still want to use Spotify.

Newbie

As title says, i dont know how to disconnect the Facebook Account, cause i dont want to use it anymore, but still want to use Spotify.

Xlil_angelx

Casual Listener

1421 Views

9 replies

0 likes

  • 1421 Views
  • 9 replies
  • 0 likes

delete facebook-linked account

hey,i'd like to delete my spotify account but as it is linked to facebook i can't change the emailadress. I already sent a couple of messages to the help center via the contact form but i only received the automatic reply to try the spotify community...

Visitor

hey, i'd like to delete my spotify account but as it is linked to facebook i can't change the emailadress. I already sent a couple of messages to the help center via the contact form but i only re...

Richard

Community Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

An attempt to connect me to Facebook without my permission

Can someone explain why Spotify just attempted to connect me to Facebook without my permission? I clicked an open.spotify.com link on the Spotify community (this thread, to be exact) and then Facebook popped up, asking me to "listen to music". Obviou...

Community Legend

Can someone explain why Spotify just attempted to connect me to Facebook without my permission? I clicked an open.spotify.com link on the Spotify community (this thread, to be exact) and then Faceboo...

Stupify

Community Legend

2228 Views

8 replies

0 likes

  • 2228 Views
  • 8 replies
  • 0 likes

Both my premium and my lists disappeared

I was trying to separate my account from facebook and suddenly all my playlists and the premium account disappeared, I've tried everything I read here but it doesn't work. I want it back

Newbie

I was trying to separate my account from facebook and suddenly all my playlists and the premium account disappeared, I've tried everything I read here but it doesn't work. I want it back

Richard

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes