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Charged two times.

Hello. I'd been charged two times this month, og this account. I'd been trying to get a hold on Spotify by using the Contact Form. But I'm not getting a answer. How Come?

Newbie

Hello.   I'd been charged two times this month, og this account. I'd been trying to get a hold on Spotify by using the Contact Form. But I'm not getting a answer.   How Come?

nailuj_speort

Newbie

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Spotify-account type

What type of account is required for an iPad? I only use WiFi , no 3G/4G.

Casual Listener

What type of account is required for an iPad? I only use WiFi , no 3G/4G.

432 Views

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Premium

Hello! Today I bought Spotify Premium in a store. I logs in to spotify.com and upgraded my account to Premium. But nothing happens ... Trying again, but Spotify says that the code is used. What should I do?

Newbie

Hello! Today I bought Spotify Premium in a store. I logs in to spotify.com and upgraded my account to Premium. But nothing happens ... Trying again, but Spotify says that the code is used. What s...

Richard

Community Legend

388 Views

1 replies

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Lost my E-mail

Hi. I have recently forgotten my password to spotify but the email I'm registred to spotify with has been unreachable for reason unknown. In short, I can't reset my password and I can't change email adress because I don't know my password. I wonder i...

Casual Listener

Hi. I have recently forgotten my password to spotify but the email I'm registred to spotify with has been unreachable for reason unknown. In short, I can't reset my password and I can't change email ...

Richard

Community Legend

806 Views

1 replies

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Cant use e-mail

Hi! I tried creating a new account using my E-mail adress, but it did not work because it said that the e-mail was already in use for an other account. then I went to the "forgot password or ursername" tab and tried to recover these by typing in my e...

Newbie

Hi!  I tried creating a new account using my E-mail adress, but it did not work because it said that the e-mail was already in use for an other account. then I went to the "forgot password o...

Richard

Community Legend

691 Views

1 replies

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facebook

how do you disconnect facebook with one account, and connect whit another ??

Newbie

how do you disconnect facebook with one account, and connect whit another ?? 

Richard

Community Legend

554 Views

1 replies

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Virgin - Spotify Premium

Join virgin media and they say i get 3-6 months free spotify premium... so i phone them to set up and they say i need to contact you guys. How do i get this set up?

Casual Listener

Join virgin media and they say i get 3-6 months free spotify premium... so i phone them to set up and they say i need to contact you guys.   How do i get this set up?

Richard

Community Legend

4446 Views

5 replies

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Sign out my accounts

Any way I can have all mine logged out and forced to resign in?

Newbie

Any way I can have all mine logged out and forced to resign in?

751 Views

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Duplicate Account wrong one is charging my card

I have two accounts, one is tied to facebook, one is not. The one tied to Facebook is the one my card gets charged for. I disabled facebook account, and need to get my non-facebook account to premium that I pay for. How can I do this? Do I need to po...

Newbie

I have two accounts, one is tied to facebook, one is not.  The one tied to Facebook is the one my card gets charged for.  I disabled facebook account, and need to get my non-facebook accoun...

393 Views

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Please Delete My Account (Connected through Facebook)

It shouldn't be this difficult. I would like all my account deleted and all of my data removed from your servers.

Newbie

It shouldn't be this difficult. I would like all my account deleted and all of my data removed from your servers.

354 Views

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Can not install Spotify on my tablet in Luxembourg

Hi, I have a premium account fromSweden that I use here in Luxembourg on my laptop, without any problem. Now I wanted to install it on my Tablet (Samsung Tab 2), and I can't cause it says that my country doesn't have spotify. How can I solve this? Sa...

Visitor

Hi,   I have a premium account fromSweden that I use here in Luxembourg on my laptop, without any problem. Now I wanted to install it on my Tablet (Samsung Tab 2), and I can't cause it says ...

613 Views

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Cant change country so i cant upgrade to spotify premium!!!!!!

Totally gutted that everytime i try to pay for spotify premium it displays it in dollars then refused my card details. Have tried my four different bank accounts and they all got declined. I live in the uk but downloaded spotify and tried the 48 hour...

Newbie

Totally gutted that everytime i try to pay for spotify premium it displays it in dollars then refused my card details. Have tried my four different bank accounts and they all got declined.  &n...

pascal379

Casual Listener

768 Views

3 replies

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forgot my password and no longer have access to my email address to make a new one

I pay 10 dollars a month for spotify on my iphone and the email I used to set it up is no longer active. I forgot my password and now I can't reset my password because I can't access my email so I don't know what to do. My current email is nmoranguia...

Newbie

I pay 10 dollars a month for spotify on my iphone and the email I used to set it up is no longer active. I forgot my password and now I can't reset my password because I can't access my email so I do...

479 Views

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Account offline

Spotify is insisting my account is offline but it isn't... I've tried restarting, logging out, everything. I pay £10 a month for this service and I can't use it right now - please can this be looked at? My user is twiggystardust.

Newbie

Spotify is insisting my account is offline but it isn't... I've tried restarting, logging out, everything. I pay £10 a month for this service and I can't use it right now - please can this be looked ...

timmaysnell2003

Newbie

2339 Views

10 replies

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Unable to log onto Spotify Free Account on the Ipad..

I use Spotify on my desktop but now that i've clicked on that there's an IPad app available, I'd love to access it on the go too. however, each time I attempt to 'log on' using my username and correct password- it comes back with saying, ' could not ...

Newbie

I use Spotify on my desktop but now that i've clicked on that there's an IPad app available, I'd love to access it on the go too.   however, each time I attempt to 'log on' using my username...

Sam

Spotify

747 Views

1 replies

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Premium Account Hacked!!

I am contacting you on behalf of US user lantern212; this is his THIRD attempt to contact spotify. Please see case numbers 00172253 and 00208353 for reference. Lantern212 has a legacy US Spotify account that does not require a facebook account. On 8/...

Casual Listener

I am contacting you on behalf of US user lantern212; this is his THIRD attempt to contact spotify. Please see case numbers 00172253 and 00208353 for reference.   Lantern212 has a legacy US S...

Sam

Spotify

1443 Views

6 replies

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Where is the e-card?

I purchased an e-card for a friend but neither I nor he has received a confirmation email. Furthermore, my credit card has already been charged. What's going on?! I used the contact form and the case # is 00212410. Any help or insight about this issu...

Newbie

I purchased an e-card for a friend but neither I nor he has received a confirmation email. Furthermore, my credit card has already been charged. What's going on?! I used the contact form and the case...

Sam

Spotify

570 Views

1 replies

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Payement by years

Is possible to do the subscription payment by years instead by months ?

Newbie

Is possible to do the  subscription payment   by years   instead by months ?

Stupify

Community Legend

739 Views

2 replies

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End subscription now, how? (In order to upgrade via phone operator)

Case, I've got spotify unlimited, and i've canceled the subscription which ends next week. I got a new deal with my phone operator which includes spotify premium, I cannot upgrade my spotify account untill my previous subscription ends, I cannot use ...

Newbie

Case, I've got spotify unlimited, and i've canceled the subscription which ends next week. I got a new deal with my phone operator which includes spotify premium, I cannot upgrade my spotify accoun...

459 Views

0 replies

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Charged for service but no subscripton

I was charged on August 6th for a premium subscription, 9.99 USD. My account shows no premium subscription and there was no record of it in my account history. How can this problem be solved? I have bank records to prove I've paid 3 months running. A...

Visitor

I was charged on August 6th for a premium subscription, 9.99 USD. My account shows no premium subscription and there was no record of it in my account history. How can this problem be solved? I have ...

314 Views

0 replies

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