Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

785272 Views

18 replies

29 likes

  • 785272 Views
  • 18 replies
  • 29 likes

Premium Account Hacked!!

I am contacting you on behalf of US user lantern212; this is his THIRD attempt to contact spotify. Please see case numbers 00172253 and 00208353 for reference. Lantern212 has a legacy US Spotify account that does not require a facebook account. On 8/...

Casual Listener

I am contacting you on behalf of US user lantern212; this is his THIRD attempt to contact spotify. Please see case numbers 00172253 and 00208353 for reference.   Lantern212 has a legacy US S...

Sam

Spotify

1322 Views

6 replies

0 likes

  • 1322 Views
  • 6 replies
  • 0 likes

Where is the e-card?

I purchased an e-card for a friend but neither I nor he has received a confirmation email. Furthermore, my credit card has already been charged. What's going on?! I used the contact form and the case # is 00212410. Any help or insight about this issu...

Newbie

I purchased an e-card for a friend but neither I nor he has received a confirmation email. Furthermore, my credit card has already been charged. What's going on?! I used the contact form and the case...

Sam

Spotify

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Payement by years

Is possible to do the subscription payment by years instead by months ?

Newbie

Is possible to do the  subscription payment   by years   instead by months ?

Stupify

Community Legend

678 Views

2 replies

0 likes

  • 678 Views
  • 2 replies
  • 0 likes

End subscription now, how? (In order to upgrade via phone operator)

Case, I've got spotify unlimited, and i've canceled the subscription which ends next week. I got a new deal with my phone operator which includes spotify premium, I cannot upgrade my spotify account untill my previous subscription ends, I cannot use ...

Newbie

Case, I've got spotify unlimited, and i've canceled the subscription which ends next week. I got a new deal with my phone operator which includes spotify premium, I cannot upgrade my spotify accoun...

423 Views

0 replies

0 likes

  • 423 Views
  • 0 replies
  • 0 likes

Charged for service but no subscripton

I was charged on August 6th for a premium subscription, 9.99 USD. My account shows no premium subscription and there was no record of it in my account history. How can this problem be solved? I have bank records to prove I've paid 3 months running. A...

Visitor

I was charged on August 6th for a premium subscription, 9.99 USD. My account shows no premium subscription and there was no record of it in my account history. How can this problem be solved? I have ...

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes

Credit Card Expiry Notice When Profile Shows It Isn't

Hello A few days ago when I start Spotify I get the banner along the top saying my credit card is about to expire but I have already updated the account with my renewed card details and when I go into my profile it shows my one current card with the ...

Casual Listener

Hello  🙂   A few days ago when I start Spotify I get the banner along the top saying my credit card is about to expire but I have already updated the account with my renewed card detai...

Ricardoroberto

Casual Listener

864 Views

3 replies

0 likes

  • 864 Views
  • 3 replies
  • 0 likes

Premium w/o credicard, paypal? - Belgium

Where can I buy spotify premium codes in Belgium. I can't buy them from the webstore as I don't like using paypal and I have no creditcard.

Regular

Where can I buy spotify premium codes in Belgium. I can't buy them from the webstore as I don't like using paypal and I have no creditcard. 

meahtenoha

Spotify

882 Views

3 replies

0 likes

  • 882 Views
  • 3 replies
  • 0 likes

When i log me in on spotify, i get the playlists and information from another account?

When I log in on spotify, I get the playlists of one of my friends and his name on my account. When he logs in, he has my playlists. And when we are separately logged in, we both get the same message that spotify is online somewhere else?

Newbie

When I log in on spotify, I get the playlists of one of my friends and his name on my account. When he logs in, he has my playlists. And when we are separately logged in, we both get the same message...

David

Spotify Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

account issue

I pay £4.99 on a monthly basis but my account profile states I am a Spotify Free user......can you tell me what to do

Newbie

I pay £4.99 on  a monthly basis but my account profile states I am a Spotify Free user......can you tell me what to do

meahtenoha

Spotify

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Reset spotify

Please reset my account, i would greatly appreciate it. If there is a way to reset from within the app could someone please inform me

Newbie

Please reset my account, i would greatly appreciate it.    If there is a way to reset from within the app could someone please inform me

David

Spotify Legend

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Reset my spotify.

Can you reset my account please? I accidentally forgot to make a playlist when I first installed the app on my IPhone. The free trial ended so now I'm stuck with just the radio. Can you reset my account so I can make some playlists? If it's not possi...

Newbie

Can you reset my account please? I accidentally forgot to make a playlist when I first installed the app on my IPhone. The free trial ended so now I'm stuck with just the radio. Can you reset my...

521 Views

0 replies

0 likes

  • 521 Views
  • 0 replies
  • 0 likes

Please help, accidentally deleted playlist!

I accidentally Deleted my favorite playlist! PLEASE spotify please help me! :(:( It was called "ALLT"

Casual Listener

I accidentally Deleted my favorite playlist!  PLEASE spotify please help me! :(:(  It was called "ALLT"

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes

Solved!! I have unlimited, want premium.

I was just wondering what would happen if I purchased 3 months of spotify premium, when I currently have 4 months of unlimited left? I had premium before, to have music on my phone, but my phone couldn't handle it very well, so when I changed to spot...

Casual Listener

I was just wondering what would happen if I purchased 3 months of spotify premium, when I currently have 4 months of unlimited left? I had premium before, to have music on my phone, but my phone coul...

AnonymousUser

Casual Listener

698 Views

2 replies

0 likes

  • 698 Views
  • 2 replies
  • 0 likes

primary account email change

i wanted to change my primary email on spotify to a different email. so i changed my primary email on facebook and spotify hasnt changed its primary email. what do i need to do?

Newbie

i wanted to change my primary email on spotify to a different email. so i changed my primary email on facebook and spotify hasnt changed its primary email. what do i need to do?

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes

Deleted playlist

I have deleted my Playlist called 'Playlist'    Anyway to get this back?

Casual Listener

I have deleted my Playlist called 'Playlist'    Anyway to get this back?

quakaz

Casual Listener

575 Views

2 replies

0 likes

  • 575 Views
  • 2 replies
  • 0 likes

Updated credit card but lost my songs

Hello, I was sent a email saying they could bill my credit card so I updated my account. I now have the free spotify and I was wondering how soon my premium will come back and will my hundreds of songs come back with it?If not how do I get my songs b...

Casual Listener

Hello, I was sent a email saying they could bill my credit card so I updated my account. I now have the free spotify and I was wondering how soon my premium will come back and will my hundreds of son...

Sam

Spotify

631 Views

3 replies

0 likes

  • 631 Views
  • 3 replies
  • 0 likes

Stream offline playlist from two different devices simultaneously

I've read somewhere else that it isn't possible to stream music from two different devices at the same time, and that this is also against Spotify's terms of service. Is this correct? My girlfriend likes to stream music from her phone on the way to w...

Newbie

I've read somewhere else that it isn't possible to stream music from two different devices at the same time, and that this is also against Spotify's terms of service. Is this correct?   My g...

Rocio

Spotify Legend

753 Views

1 replies

0 likes

  • 753 Views
  • 1 replies
  • 0 likes

lost premium account when changed mt card details

I have been paying the subscription for premium for a while now and just changed my card details which has resulted in me loosing the premium account status. One advice on the forum was to buy premium again but i am afraid that i will then end up pay...

Casual Listener

I have been paying the subscription for premium for a while now and just changed my card details which has resulted in me loosing the premium account status. One advice on the forum was to buy premiu...

EmmaCostello33

Casual Listener

647 Views

4 replies

0 likes

  • 647 Views
  • 4 replies
  • 0 likes

Back on free version?

HI everyone! I have been using Spotify for quite a while now and paid the full amount every month (9,99 euros) to get rid of all the stuff I don´t need for example all the advertisements. Now Spotify is telling me that Im using the free version where...

Visitor

HI everyone!   I have been using Spotify for quite a while now and paid the full amount every month (9,99 euros) to get rid of all the stuff I don´t need for example all the advertisements. ...

Richard

Community Legend

547 Views

2 replies

0 likes

  • 547 Views
  • 2 replies
  • 0 likes

Why?

I'd like to know why when 99% of people use their music on the go (mobile) is there not a subscription service for this which is cheaper than the Premium service. I won't pay £9.99 per month when ill never use the service on my laptop. You lost a cus...

Newbie

I'd like to know why when 99% of people use their music on the go (mobile) is there not a subscription service for this which is cheaper than the Premium service.   I won't pay £9.99 per mon...

user-removed

Not applicable

568 Views

1 replies

0 likes

  • 568 Views
  • 1 replies
  • 0 likes