Solved!! Hi Richard, can you please help me?
forgot my password and I have not been able to use my account since a week, I'm not getting the token email, can you please send it to another email address?
- 1654 Views
- 6 replies
- 0 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
This is content that is no longer relevant
Start a topicforgot my password and I have not been able to use my account since a week, I'm not getting the token email, can you please send it to another email address?
Music Fan
forgot my password and I have not been able to use my account since a week, I'm not getting the token email, can you please send it to another email address?
the_quelo
Music Fan
1654 Views
6 replies
0 likes
Hey there! Soo.. I'm on a summer semester in Singapore and want to listen to spotify so I upgraded my account to an Unlimited one, but now I cannot log in anymore because it keeps telling me that I need to change my country or upgrade. What should I ...
Newbie
Hey there! Soo.. I'm on a summer semester in Singapore and want to listen to spotify so I upgraded my account to an Unlimited one, but now I cannot log in anymore because it keeps telling ...
Richard
Community Legend
332 Views
1 replies
0 likes
Now how or where is the link or site to sign up for a 30day trial it said it was sent via email but there is nothing there for me to follow to say yes. Can someone please help
Casual Listener
Now how or where is the link or site to sign up for a 30day trial it said it was sent via email but there is nothing there for me to follow to say yes. Can someone please help
Richard
Community Legend
574 Views
4 replies
0 likes
I just upgraded from spotify free to premium, but NOTHING happens! My playlist is still on free... according to my subscription page i have premium.
Visitor
I just upgraded from spotify free to premium, but NOTHING happens! My playlist is still on free... according to my subscription page i have premium.
274 Views
0 replies
0 likes
I started my computer today to find all of my playlists gone. My playlists on my phone are still there but no longer synced for offline play. When I try and sync them again it just freezes showing it downloading one song for an hour. Help!
Newbie
I started my computer today to find all of my playlists gone. My playlists on my phone are still there but no longer synced for offline play. When I try and sync them again it just freezes showing it...
Richard
Community Legend
314 Views
1 replies
0 likes
Two tracks I have purchased today are not showing as downloaded in the list of music purchased, although they have downloaded successfully.
Newbie
Two tracks I have purchased today are not showing as downloaded in the list of music purchased, although they have downloaded successfully.
kerba
Newbie
380 Views
1 replies
1 likes
Hey, Sorry, fiqured it out, thanks So, I got new Phone, and with it they gave me 2years of prerium, to new account. Clearly, id like to know how to add my old playlists to my new account?
Newbie
Hey, Sorry, fiqured it out, thanks So, I got new Phone, and with it they gave me 2years of prerium, to new account. Clearly, id like to know how to add my old playlists to m...
221 Views
0 replies
0 likes
Hi. I keep trying to cancel my Facebook account but because my Spotify account is linked to it, it reactivates the FB account every time that I sign on. I don't want to have to cancel my Spotify account but I want to deactivate my Facebook. How can I...
Newbie
Hi. I keep trying to cancel my Facebook account but because my Spotify account is linked to it, it reactivates the FB account every time that I sign on. I don't want to have to cancel my Spotify ac...
Stupify
Community Legend
609 Views
1 replies
0 likes
I'm a premium. I tried to get onto my acct by signing in with my Facebook password on my wife's computer but couldn't. When i logged back into my computer everything was gone and my mobile apps are now saying I have 30 days left on my trial. What's h...
Visitor
I'm a premium. I tried to get onto my acct by signing in with my Facebook password on my wife's computer but couldn't. When i logged back into my computer everything was gone and my mobile apps are n...
314 Views
0 replies
0 likes
Hey I hope someone can help me with my issue. I've been trying to sign into spotify but it keeps telling me that my password is wrong...When I try to log in from the site it just hangs there saying logging into spotify. I log into spotify using faceb...
Visitor
Hey I hope someone can help me with my issue. I've been trying to sign into spotify but it keeps telling me that my password is wrong...When I try to log in from the site it just hangs the...
567 Views
0 replies
0 likes
Pleaseeeee
Hi, I requested the password for the account (so I use spotify on IPAD) I just do not get, why? Sorry for my English
Casual Listener
Hi, I requested the password for the account (so I use spotify on IPAD) I just do not get, why? Sorry for my English
Talla
Casual Listener
451 Views
2 replies
0 likes
Hi Spotify, I love your music service. And I use it all day! Until a month ago I used Spotify Free then my ISP (XS4ALL, Netherlands) gave me a year free Premium subscription! Awesome! And now, after a month of usage I got an email from PayPal "Receip...
Casual Listener
Hi Spotify, I love your music service. And I use it all day! Until a month ago I used Spotify Free then my ISP (XS4ALL, Netherlands) gave me a year free Premium subscription! Awesome! An...
David
Spotify Legend
1228 Views
3 replies
0 likes
almost a year ago i signed up for spotify thru facebook.. for whatever reason, i did not find spotify to my liking and have discontinued using it. over the last 3 months, i have gotten emails telling me that friends from facebook had started using sp...
Casual Listener
almost a year ago i signed up for spotify thru facebook.. for whatever reason, i did not find spotify to my liking and have discontinued using it. over the last 3 months, i have gotten emails tel...
playlistpro
Roadie
1015 Views
4 replies
1 likes
Hi, So I have a slightly awkward problem. I created a playlist ages ago, i.e. a couple of months after spotify was released in Sweden. I created an album with a slightly embarassing title and now, whenever someone googles my name, this playlist that ...
Casual Listener
Hi, So I have a slightly awkward problem. I created a playlist ages ago, i.e. a couple of months after spotify was released in Sweden. I created an album with a slightly embarassing title ...
Lithiumbrandnat
Casual Listener
656 Views
2 replies
0 likes
Hey, there are only a few songs I can listen in Spotify, and I wanted to hear if anyone knew how to fix the problem.
Newbie
Hey, there are only a few songs I can listen in Spotify, and I wanted to hear if anyone knew how to fix the problem.
328 Views
0 replies
0 likes
I shifted my premium account subscription to Virgin to take advantage of the free for 6 months offer. It comes to an end tomorrow and I would like to return control of my account to Spotify rather than go through Virgin. I think that I have to allow ...
Casual Listener
I shifted my premium account subscription to Virgin to take advantage of the free for 6 months offer. It comes to an end tomorrow and I would like to return control of my account to Spotify rat...
agl30
Casual Listener
915 Views
4 replies
0 likes
I have been paying for Spotify Premium for about a year now and it has been working fine, but now I have 6 months for free (premium) through Telia and when I try to attatch this to my account I get 2 options. 1 - I want to register a new account. 2 -...
Casual Listener
I have been paying for Spotify Premium for about a year now and it has been working fine, but now I have 6 months for free (premium) through Telia and when I try to attatch this to my account I get 2...
bjobys
Casual Listener
1431 Views
4 replies
0 likes
I did not buy spotify premium two times why have does it say so in the recieps? please help me thanks.
Casual Listener
I did not buy spotify premium two times why have does it say so in the recieps? 😮 please help me thanks.
NoFacebookHere
Music Fan
939 Views
4 replies
0 likes
Hi, I'm from Spain. So long time ago I've been Unlimited because my old sister invited me, so I had infinite music, with announces, but infinite music... A few months ago, Spotify release new update and I accept to can hear music, but I had some pers...
Newbie
Hi, I'm from Spain. So long time ago I've been Unlimited because my old sister invited me, so I had infinite music, with announces, but infinite music... A few months ago, Spotify release new upd...
meahtenoha
Spotify
376 Views
1 replies
0 likes