- 323 Views
- 0 replies
- 0 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
This is content that is no longer relevant
Start a topicHey, I had the problem that my Iphone Spotify and my computer spotify wouldn't sync, so I tried what seemed to be recommended.. logging in with my Spotify accounts on both instead. Now they seemed to be synced, but sadly now all my playlists disappea...
Newbie
Hey, I had the problem that my Iphone Spotify and my computer spotify wouldn't sync, so I tried what seemed to be recommended.. logging in with my Spotify accounts on both instead. Now...
452 Views
0 replies
0 likes
Hi guys Does Spotify put songs up before they are available? Like a new single that is waiting on a certain time to become playable? I searched for a new single "Settle Down" by No Doubt and it's not available ATM. Is that because of my region or wil...
Music Fan
Hi guys Does Spotify put songs up before they are available? Like a new single that is waiting on a certain time to become playable? I searched for a new single "Settle Down" by No Doubt and it's no...
665 Views
0 replies
0 likes
Hello Dear spotify Team. My problem is that i have "2" Buys on my spotify account but i just wanted 1? so i have now premium for 2 months(14.09.2012)? but i just wanted it for 1?How can i cancel one? and other question is how does "Klarna" work? Does...
Casual Listener
Hello Dear spotify Team. My problem is that i have "2" Buys on my spotify account but i just wanted 1? so i have now premium for 2 months(14.09.2012)? but i just wanted it for 1?How can i ...
licenced
Community Legend
429 Views
1 replies
0 likes
Hi! When i was about to connect my spotify account to facebook, one of my friends was logged in on facebbok on my computer. So now his facebook account is connected to my spotify. Anybody knows what to do? it's getting pretty annoying seeing what his...
Casual Listener
Hi! When i was about to connect my spotify account to facebook, one of my friends was logged in on facebbok on my computer. So now his facebook account is connected to my spotify. Anybody knows w...
dahliee
Casual Listener
760 Views
2 replies
0 likes
Hi, Every time I try to use my American Express Gift Card to upgrade to Spotify Premium it gets declined. Is there a way to do this? Thanks!
Casual Listener
Hi, Every time I try to use my American Express Gift Card to upgrade to Spotify Premium it gets declined. Is there a way to do this? Thanks!
bigern75
Casual Listener
3571 Views
3 replies
0 likes
Seriously what's the point? I want to try the premium for 30 days. for free. i just want to be able to click on "get it" and that's it. No card information.
Casual Listener
Seriously what's the point? I want to try the premium for 30 days. for free. i just want to be able to click on "get it" and that's it. No card information.
talicm
Casual Listener
405 Views
1 replies
0 likes
Hi Im getting REALLY tired of this service. Browsing wont work and either will playlists. They wont sync all thats in my playlists now are older music (about 10 day ago). I cant even see anything in "Whats new" This sucks BIG time.
Casual Listener
Hi Im getting REALLY tired of this service. Browsing wont work and either will playlists. They wont sync all thats in my playlists now are older music (about 10 day ago). I cant...
Martyrich
Regular
1648 Views
10 replies
1 likes
Spotify Premium account mysteriously stopped working altogether this evening. Only have access to local files. This is the same on Mac/Windows/iphone4/Linux. Spotify service report on this site says all systems running perfectly!? Would very much app...
Casual Listener
Spotify Premium account mysteriously stopped working altogether this evening. Only have access to local files. This is the same on Mac/Windows/iphone4/Linux. Spotify service report on this...
Nullgrad
Gig Goer
1171 Views
8 replies
1 likes
Hello, I enjoy Spotify Premium very much! I have the premium from my mobileprovider (KPN, I live in The Netherlands) but in 1 month I leave this provider, and am I about to buy premium in a store (the coupons, for 6 months premium) Now am I wondering...
Casual Listener
Hello, I enjoy Spotify Premium very much! I have the premium from my mobileprovider (KPN, I live in The Netherlands) but in 1 month I leave this provider, and am I about to buy pr...
thadutchguy
Casual Listener
1083 Views
2 replies
0 likes
Hello I have the Problem, that i can´t seach any music. If I write a name and hit "search" come the message that there is no accordance with the music libary. As there wouldn´t be any music from these musician not even very famous artist like Adele. ...
Casual Listener
Hello I have the Problem, that i can´t seach any music. If I write a name and hit "search" come the message that there is no accordance with the music libary. As there wouldn´t be any music fr...
TheSeven
Regular
1703 Views
11 replies
0 likes
Gradually my spotify has become non functioning at all. Nothing in the playlists, no search, no connection from the app links. I see in the forum that a lot of people have the same problem... Still the system status is "jolly good" No Information, on...
Roadie
Gradually my spotify has become non functioning at all. Nothing in the playlists, no search, no connection from the app links. I see in the forum that a lot of people have the same problem... Still t...
409 Views
0 replies
1 likes
My Mac Spotify has nothing in my Audiobooks folder and my 80's folder Yet the Premium account on my iphone is full of albums? What is going on? Its not really premium account stuff Loads of tracks missing Not a great service to me at all
Regular
My Mac Spotify has nothing in my Audiobooks folder and my 80's folder Yet the Premium account on my iphone is full of albums? What is going on? Its not really premium account stuff L...
306 Views
0 replies
0 likes
I just uninstalled spotify by a mistake, and when I logged on again my starred songs were gone. Please help me Update: Actually it seems that I can't find any music when I search for something. What has happend?
Newbie
I just uninstalled spotify by a mistake, and when I logged on again my starred songs were gone. Please help me Update: Actually it seems that I can't find any music w...
270 Views
0 replies
0 likes
Hello. I just bought your premium subscription, but the iphone app contiunes to tell me that I only have 33 days left on my trial. I know in other posts people were told to log into spotify with their proper username and password - that this can make...
Newbie
Hello. I just bought your premium subscription, but the iphone app contiunes to tell me that I only have 33 days left on my trial. I know in other posts people were told to log into spotify with thei...
543 Views
0 replies
0 likes
what are my options for getting my streaming playlists onto my ipod? I know it must involve some kind of purchase. Is it just suscribe to Premium, and then i just drag+drop into my Device tab (which of course is blocked now, and I'm assuming will the...
Casual Listener
what are my options for getting my streaming playlists onto my ipod? I know it must involve some kind of purchase. Is it just suscribe to Premium, and then i just drag+drop into my Device tab ...
273 Views
0 replies
0 likes
How do I end my account !!! ?
Hi I've been a Spotify unlimited user before and got my iPhone lately, and was excited about trying premium for 30 days. So, I installed the app on my iPhone, logged in and it gave me a 48 hour trial, after which, I now can't get the 30 day trial bec...
Casual Listener
Hi I've been a Spotify unlimited user before and got my iPhone lately, and was excited about trying premium for 30 days. So, I installed the app on my iPhone, logged in and it g...
czhang
Casual Listener
747 Views
4 replies
0 likes
Since I installed Spotify on my new Mac, I longer have Premium acces on that Mac. My mobile phone still has premium, though both devices are logged in into my original, Facebook, account. The sticky in the forum does not apply to me as I am not one o...
Newbie
Since I installed Spotify on my new Mac, I longer have Premium acces on that Mac. My mobile phone still has premium, though both devices are logged in into my original, Facebook, account. ...
Richard
Community Legend
366 Views
1 replies
0 likes
forgot my password and I have not been able to use my account since a week, I'm not getting the token email, can you please send it to another email address?
Music Fan
forgot my password and I have not been able to use my account since a week, I'm not getting the token email, can you please send it to another email address?
the_quelo
Music Fan
1704 Views
6 replies
0 likes