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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

779307 Views

18 replies

29 likes

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  • 18 replies
  • 29 likes

Solved!! Most of my Starred songs have been unstarred up to a certain date.

Is there some rollover that exists that files can't be starred for a certain length of time? I logged into the Desktop Application and the majority of songs are not starred anymore. My phone has been offline for several days, so I haven't lost the so...

Casual Listener

Is there some rollover that exists that files can't be starred for a certain length of time? I logged into the Desktop Application and the majority of songs are not starred anymore. My phone has been...

MattSuda

Spotify Star

4446 Views

51 replies

0 likes

  • 4446 Views
  • 51 replies
  • 0 likes

HELP - Upgraded by Mistake!

I've already submitted a query but since the confirmation email I was sent suggested to do this, I thought I might as well if there was a chance of getting a quicker response. Basically, as the title suggests - there was a link on the homepage to a f...

Casual Listener

I've already submitted a query but since the confirmation email I was sent suggested to do this, I thought I might as well if there was a chance of getting a quicker response.   Ba...

MattSuda

Spotify Star

662 Views

5 replies

0 likes

  • 662 Views
  • 5 replies
  • 0 likes

No longer a facebook user

Hi.. I killed my FB account and I guess I was using it to log on to spotify, now Spotify wants me to continue to use facebook to log in or change my password via facebook. Any way around this? Thank You!

Newbie

Hi..   I killed my FB account and I guess I was using it to log on to spotify, now Spotify wants me to continue to use facebook to log in or change my password via facebook.  Any way ar...

MattSuda

Spotify Star

589 Views

3 replies

1 likes

  • 589 Views
  • 3 replies
  • 1 likes

Spotify free commercials in Poland have errors

Hi! I'm posting it here, since I haven't seen any other places to put it. one of the Spotify commercials being aired for users in Poland mentions that Spotify Premium provides 320 KILOBYTES per second audio bitrate, when it should be 320 KILOBITS. Or...

Casual Listener

Hi!   I'm posting it here, since I haven't seen any other places to put it.   one of the Spotify commercials being aired for users in Poland mentions that Spotify Premium provides 3...

razerpc

Newbie

720 Views

5 replies

3 likes

  • 720 Views
  • 5 replies
  • 3 likes

Device username and password option

I just signed up for a premium free trial and the option to set a device password isn't showing up at all. What's going on here and how do I fix that?

Newbie

I just signed up for a premium free trial and the option to set a device password isn't showing up at all. What's going on here and how do I fix that?

z03

Casual Listener

6134 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Help with offline playlists on more than 3 devices

My family has spotify premium and Sonos around our home which is great for a family of 4. It means that when we are at home we can all listen to our chosen music in separate rooms. We pay the £9.99 monthly premium. The problem arises when we leave th...

Casual Listener

My family has spotify premium and Sonos around our home which is great for a family of 4. It means that when we are at home we can all listen to our chosen music in separate rooms. We pay the £9.99 m...

chrisleeuk

Newbie

1401 Views

3 replies

0 likes

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  • 3 replies
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Delete Duplicate Account

Hi, I have had an account on Spotify for a while. Somehow the linkage between Spotify and Facebook has broken though. I re-added the app to my facebook account last week, only to find that it created a new, completely separate account for me, which I...

Casual Listener

Hi,   I have had an account on Spotify for a while. Somehow the linkage between Spotify and Facebook has broken though. I re-added the app to my facebook account last week, only to find that i...

maggie28re

Casual Listener

5641 Views

23 replies

0 likes

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  • 23 replies
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Solved!! Spotify + Vodafone

Wondering if anyone can help.<br>I have gone through the process of trying to add spotify as my entertainment package. I have cancelled my current subscription as required.<br>However, whenever I try to add the new subscription from vodafone - it say...

Casual Listener

Wondering if anyone can help.&lt;br&gt;I have gone through the process of trying to add spotify as my entertainment package. I have cancelled my current subscription as required.&lt;br&am...

speedyal

Newbie

1435 Views

6 replies

0 likes

Account
Premium
Subscription
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  • 6 replies
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Can`t find my Code help please!!!!

i have tried to uppgrade to premium again but it dosen`t work i nid a code but were can i find my code..or do i have to delete spotify and make a new one ??

Casual Listener

i have tried to uppgrade to premium again but it dosen`t work i nid a code but were can i find my code..or do i have to delete spotify and make a new one ??

MattSuda

Spotify Star

424 Views

3 replies

0 likes

  • 424 Views
  • 3 replies
  • 0 likes

When is Spotify gonna be available in Russia?

Hey. There is a Lotta ppl in Russia, who's willing to pay for even premium account, not to mention there is even more ppl who's willing to listen to commercial (even twice as much more commercial) between the songs just to get access to amazing Spoti...

Newbie

Hey. There is a Lotta ppl in Russia, who's willing to pay for even premium account, not to mention there is even more ppl who's willing to listen to commercial (even twice as much more commercial) be...

MattSuda

Spotify Star

8798 Views

7 replies

12 likes

  • 8798 Views
  • 7 replies
  • 12 likes

Can't log on to spotify on my laptop

I have downloaded spotify onto my laptop and tried to log in with my facebook details, but it says that the details are incorrect. I have changed my password on my facebook account to see if that makes any difference but it doesnt. please help me. I ...

Casual Listener

I have downloaded spotify onto my laptop and tried to log in with my facebook details, but it says that the details are incorrect. I have changed my password on my facebook account to see if that mak...

MattSuda

Spotify Star

4539 Views

5 replies

1 likes

  • 4539 Views
  • 5 replies
  • 1 likes

'Error in request' message trying to sign up for premium trial

Hi, Have tried three times to sign up for the premium trial, but get a simple: Error in request message every time when I enter my card details and click on next. I am trying to sign up on the Australian site, with a valid Australian credit card. Is ...

Newbie

Hi,   Have tried three times to sign up for the premium trial, but get a simple:   Error in request   message every time when I enter my card details and click on next. I a...

MattSuda

Spotify Star

2944 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! DELETED PLAYLIST

Please can someone help me recover my playlist titled Neil1, accidently deleted on Saturday 20th October - had nearly 2000 tracks on it! Thanx, NeilH07

Regular

Please can someone help me recover my playlist titled Neil1, accidently deleted on Saturday 20th October - had nearly 2000 tracks on it!   Thanx, NeilH07

Jordi

Community Legend

2437 Views

18 replies

0 likes

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  • 18 replies
  • 0 likes

Partner Account

Hey there...I'm thinking about getting Spotify Premium. But since my girlfriend an me both have a PC, and both use Spotify (same room, different time) do we realy have to buy two premium? Or is there maybe something like a partner account, where the ...

Regular

Hey there... I'm thinking about getting Spotify Premium. But since my girlfriend an me both have a PC, and both use Spotify (same room, different time) do we realy have to buy two premium? Or is the...

Cecina

Newbie

2332 Views

2 replies

0 likes

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  • 2 replies
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I don't want to use facebook.

I've tried making a new spotify account without facebook as the login method... though it says my existing email address is already in use. I attemped to change the email account associated with my facebook page, but the same error appears. I then de...

Casual Listener

I've tried making a new spotify account without facebook as the login method... though it says my existing email address is already in use. I attemped to change the email account associated with...

Jordi

Community Legend

2250 Views

7 replies

0 likes

  • 2250 Views
  • 7 replies
  • 0 likes

Premium trial ended early

I signed up for a trial to spotify and after 2 days my trial ended.I was of the understanding that this trial lasts for 30 days.To dd, all my songs that I saved are no longer available offline, not sure if that is a premium feature only.

Newbie

I signed up for a trial to spotify and after 2 days my trial ended. I was of the understanding that this trial lasts for 30 days. To dd, all my songs that I saved are no longer available offlin...

b0bara

Casual Listener

1663 Views

3 replies

0 likes

  • 1663 Views
  • 3 replies
  • 0 likes

"Offline Access for this computer/device has been withdrawn"

The subject says it all... I have Spotify Premium, and I have some devices installed, but why can I not use my synced music anymore? Have I exceeded some limit of devices? Can you please fix this issue?

Newbie

The subject says it all... I have Spotify Premium, and I have some devices installed, but why can I not use my synced music anymore? Have I exceeded some limit of devices? Can you please fix this iss...

jammacdo

Newbie

7703 Views

18 replies

2 likes

  • 7703 Views
  • 18 replies
  • 2 likes

Error in request

Everytime when I add my payment information - tried in IE, firefox and chrome and several computers. it gives me this: Error in request No error code or anything - what can it be ? thanks in advance

Newbie

Everytime when I add my payment information - tried in IE, firefox and chrome and several computers. it gives me this: Error in request   No error code or anything - what can it be ? &nbsp...

crebindiou

Newbie

1113 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Deleted songs on country change

Hi all, I have recently purchased the premium account and changed my country from Spain to Germany. The problem is that there are some songs that have completely disappeared from my playlists. I wonder whether it is because of the country change or b...

Newbie

Hi all,   I have recently purchased the premium account and changed my country from Spain to Germany. The problem is that there are some songs that have completely disappeared from my playli...

W_K_

Newbie

3142 Views

7 replies

1 likes

  • 3142 Views
  • 7 replies
  • 1 likes