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Device username and password option

I just signed up for a premium free trial and the option to set a device password isn't showing up at all. What's going on here and how do I fix that?

Newbie

I just signed up for a premium free trial and the option to set a device password isn't showing up at all. What's going on here and how do I fix that?

z03

Casual Listener

6206 Views

2 replies

0 likes

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Solved!! Help with offline playlists on more than 3 devices

My family has spotify premium and Sonos around our home which is great for a family of 4. It means that when we are at home we can all listen to our chosen music in separate rooms. We pay the £9.99 monthly premium. The problem arises when we leave th...

Casual Listener

My family has spotify premium and Sonos around our home which is great for a family of 4. It means that when we are at home we can all listen to our chosen music in separate rooms. We pay the £9.99 m...

chrisleeuk

Newbie

1545 Views

3 replies

0 likes

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Delete Duplicate Account

Hi, I have had an account on Spotify for a while. Somehow the linkage between Spotify and Facebook has broken though. I re-added the app to my facebook account last week, only to find that it created a new, completely separate account for me, which I...

Casual Listener

Hi,   I have had an account on Spotify for a while. Somehow the linkage between Spotify and Facebook has broken though. I re-added the app to my facebook account last week, only to find that i...

maggie28re

Casual Listener

6318 Views

23 replies

0 likes

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Solved!! Spotify + Vodafone

Wondering if anyone can help.<br>I have gone through the process of trying to add spotify as my entertainment package. I have cancelled my current subscription as required.<br>However, whenever I try to add the new subscription from vodafone - it say...

Casual Listener

Wondering if anyone can help.&lt;br&gt;I have gone through the process of trying to add spotify as my entertainment package. I have cancelled my current subscription as required.&lt;br&am...

speedyal

Newbie

1688 Views

6 replies

0 likes

Account
Premium
Subscription
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Can`t find my Code help please!!!!

i have tried to uppgrade to premium again but it dosen`t work i nid a code but were can i find my code..or do i have to delete spotify and make a new one ??

Casual Listener

i have tried to uppgrade to premium again but it dosen`t work i nid a code but were can i find my code..or do i have to delete spotify and make a new one ??

MattSuda

Spotify Star

504 Views

3 replies

0 likes

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When is Spotify gonna be available in Russia?

Hey. There is a Lotta ppl in Russia, who's willing to pay for even premium account, not to mention there is even more ppl who's willing to listen to commercial (even twice as much more commercial) between the songs just to get access to amazing Spoti...

Newbie

Hey. There is a Lotta ppl in Russia, who's willing to pay for even premium account, not to mention there is even more ppl who's willing to listen to commercial (even twice as much more commercial) be...

MattSuda

Spotify Star

9280 Views

7 replies

12 likes

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  • 7 replies
  • 12 likes

Can't log on to spotify on my laptop

I have downloaded spotify onto my laptop and tried to log in with my facebook details, but it says that the details are incorrect. I have changed my password on my facebook account to see if that makes any difference but it doesnt. please help me. I ...

Casual Listener

I have downloaded spotify onto my laptop and tried to log in with my facebook details, but it says that the details are incorrect. I have changed my password on my facebook account to see if that mak...

MattSuda

Spotify Star

4674 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

'Error in request' message trying to sign up for premium trial

Hi, Have tried three times to sign up for the premium trial, but get a simple: Error in request message every time when I enter my card details and click on next. I am trying to sign up on the Australian site, with a valid Australian credit card. Is ...

Newbie

Hi,   Have tried three times to sign up for the premium trial, but get a simple:   Error in request   message every time when I enter my card details and click on next. I a...

MattSuda

Spotify Star

3071 Views

3 replies

0 likes

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  • 3 replies
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Solved!! DELETED PLAYLIST

Please can someone help me recover my playlist titled Neil1, accidently deleted on Saturday 20th October - had nearly 2000 tracks on it! Thanx, NeilH07

Regular

Please can someone help me recover my playlist titled Neil1, accidently deleted on Saturday 20th October - had nearly 2000 tracks on it!   Thanx, NeilH07

Jordi

Community Legend

2931 Views

18 replies

0 likes

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  • 18 replies
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Partner Account

Hey there...I'm thinking about getting Spotify Premium. But since my girlfriend an me both have a PC, and both use Spotify (same room, different time) do we realy have to buy two premium? Or is there maybe something like a partner account, where the ...

Regular

Hey there... I'm thinking about getting Spotify Premium. But since my girlfriend an me both have a PC, and both use Spotify (same room, different time) do we realy have to buy two premium? Or is the...

Cecina

Newbie

2448 Views

2 replies

0 likes

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I don't want to use facebook.

I've tried making a new spotify account without facebook as the login method... though it says my existing email address is already in use. I attemped to change the email account associated with my facebook page, but the same error appears. I then de...

Casual Listener

I've tried making a new spotify account without facebook as the login method... though it says my existing email address is already in use. I attemped to change the email account associated with...

Jordi

Community Legend

2407 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Premium trial ended early

I signed up for a trial to spotify and after 2 days my trial ended.I was of the understanding that this trial lasts for 30 days.To dd, all my songs that I saved are no longer available offline, not sure if that is a premium feature only.

Newbie

I signed up for a trial to spotify and after 2 days my trial ended. I was of the understanding that this trial lasts for 30 days. To dd, all my songs that I saved are no longer available offlin...

b0bara

Casual Listener

1776 Views

3 replies

0 likes

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  • 3 replies
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"Offline Access for this computer/device has been withdrawn"

The subject says it all... I have Spotify Premium, and I have some devices installed, but why can I not use my synced music anymore? Have I exceeded some limit of devices? Can you please fix this issue?

Newbie

The subject says it all... I have Spotify Premium, and I have some devices installed, but why can I not use my synced music anymore? Have I exceeded some limit of devices? Can you please fix this iss...

jammacdo

Newbie

8125 Views

18 replies

2 likes

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  • 18 replies
  • 2 likes

Error in request

Everytime when I add my payment information - tried in IE, firefox and chrome and several computers. it gives me this: Error in request No error code or anything - what can it be ? thanks in advance

Newbie

Everytime when I add my payment information - tried in IE, firefox and chrome and several computers. it gives me this: Error in request   No error code or anything - what can it be ? &nbsp...

crebindiou

Newbie

1185 Views

2 replies

0 likes

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  • 2 replies
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Deleted songs on country change

Hi all, I have recently purchased the premium account and changed my country from Spain to Germany. The problem is that there are some songs that have completely disappeared from my playlists. I wonder whether it is because of the country change or b...

Newbie

Hi all,   I have recently purchased the premium account and changed my country from Spain to Germany. The problem is that there are some songs that have completely disappeared from my playli...

W_K_

Newbie

3459 Views

7 replies

1 likes

  • 3459 Views
  • 7 replies
  • 1 likes

Question regarding E-Cards

Can you purchase E-Cards at the price of the Unlimited account ($4.99/month) Instead of purchasing them at the Premium price? ($9.99 per month)

Casual Listener

Can you purchase E-Cards at the price of the Unlimited account ($4.99/month) Instead of purchasing them at the Premium price? ($9.99 per month)

fionasm

Casual Listener

442 Views

2 replies

0 likes

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  • 2 replies
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Local files syncing issue

I set my playlist on my Windows Spotify to "Offline" , the I set both my iPad and iPhone to "Offline". All of my Spotify content moved over seamlessly, but all of my local files do not transfer, or even have the notion that the two devices see each o...

Casual Listener

I set my playlist on my Windows Spotify to "Offline" , the I set both my iPad and iPhone to "Offline". All of my Spotify content moved over seamlessly, but all of my local files do not transfer, or e...

jamson1552

Newbie

2855 Views

10 replies

0 likes

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  • 10 replies
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Activity feed does not seem to update properly

I have followed several people, and I receive notifications when they add a song or playlist, however my listening to activity list never seems to refresh or upload appropriately. I exit the program each time but several days later it still shows the...

Regular

I have followed several people, and I receive notifications when they add a song or playlist, however  my listening to activity list never seems to refresh or upload appropriately. I exit the pr...

soyraa

Casual Listener

5629 Views

14 replies

9 likes

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  • 14 replies
  • 9 likes

Solved!! Trying to change my password on my Spotify Premium Account

So, I'm trying to change my password on my Spotifiy Premium account and it gives me an error saying 'Another account is already registered with this email address.'. The email address is mine, and the only other account I can think of would be the wh...

Newbie

So, I'm trying to change my password on my Spotifiy Premium account and it gives me an error saying 'Another account is already registered with this email address.'. The email address is mine, and th...

Peter__

Community Legend

19003 Views

192 replies

0 likes

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Never got a cancellation email, still being charged six months later

I canceled in June because none of the premium features worked. I never got a confirmation email. I even checked my spam box for a week. On my acocunt's list of receipts, the last receipt was in June, which matches up with when I canceled. I live alo...

Regular

I canceled in June because none of the premium features worked. I never got a confirmation email. I even checked my spam box for a week. On my acocunt's list of receipts, the last receipt was in June...

user-removed

Not applicable

1342 Views

15 replies

1 likes

  • 1342 Views
  • 15 replies
  • 1 likes