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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

785048 Views

18 replies

29 likes

  • 785048 Views
  • 18 replies
  • 29 likes

Question regarding E-Cards

Can you purchase E-Cards at the price of the Unlimited account ($4.99/month) Instead of purchasing them at the Premium price? ($9.99 per month)

Casual Listener

Can you purchase E-Cards at the price of the Unlimited account ($4.99/month) Instead of purchasing them at the Premium price? ($9.99 per month)

fionasm

Casual Listener

369 Views

2 replies

0 likes

  • 369 Views
  • 2 replies
  • 0 likes

Local files syncing issue

I set my playlist on my Windows Spotify to "Offline" , the I set both my iPad and iPhone to "Offline". All of my Spotify content moved over seamlessly, but all of my local files do not transfer, or even have the notion that the two devices see each o...

Casual Listener

I set my playlist on my Windows Spotify to "Offline" , the I set both my iPad and iPhone to "Offline". All of my Spotify content moved over seamlessly, but all of my local files do not transfer, or e...

jamson1552

Newbie

2633 Views

10 replies

0 likes

  • 2633 Views
  • 10 replies
  • 0 likes

Activity feed does not seem to update properly

I have followed several people, and I receive notifications when they add a song or playlist, however my listening to activity list never seems to refresh or upload appropriately. I exit the program each time but several days later it still shows the...

Regular

I have followed several people, and I receive notifications when they add a song or playlist, however  my listening to activity list never seems to refresh or upload appropriately. I exit the pr...

soyraa

Casual Listener

5330 Views

14 replies

9 likes

  • 5330 Views
  • 14 replies
  • 9 likes

Solved!! Trying to change my password on my Spotify Premium Account

So, I'm trying to change my password on my Spotifiy Premium account and it gives me an error saying 'Another account is already registered with this email address.'. The email address is mine, and the only other account I can think of would be the wh...

Newbie

So, I'm trying to change my password on my Spotifiy Premium account and it gives me an error saying 'Another account is already registered with this email address.'. The email address is mine, and th...

Peter__

Community Legend

15598 Views

192 replies

0 likes

  • 15598 Views
  • 192 replies
  • 0 likes

Never got a cancellation email, still being charged six months later

I canceled in June because none of the premium features worked. I never got a confirmation email. I even checked my spam box for a week. On my acocunt's list of receipts, the last receipt was in June, which matches up with when I canceled. I live alo...

Regular

I canceled in June because none of the premium features worked. I never got a confirmation email. I even checked my spam box for a week. On my acocunt's list of receipts, the last receipt was in June...

user-removed

Not applicable

1070 Views

15 replies

1 likes

  • 1070 Views
  • 15 replies
  • 1 likes

Worst customer service ever

Spotify officially had the worst customer service . I have sent to emails the first of which was almost a week ago . The account that spotify was hooked up to had no money in it , tried to cancel it but he site wasn't working . Charged me an overdraf...

Casual Listener

Spotify officially had the worst customer service . I have sent to emails the first of which was almost a week ago . The account that spotify was hooked up to had no money in it , tried to cancel it ...

user-removed

Not applicable

2412 Views

11 replies

4 likes

  • 2412 Views
  • 11 replies
  • 4 likes

Solved!! Using same free account on new computer?

I just bought a new computer. I am currently running my free spotify account on the old computer. Can I run my same account on the new computer without having to purchase the premium account?

Casual Listener

I just bought a new computer.  I am currently running my free spotify account on the old computer.  Can I run my same account on the new computer without having to purchase the premium acco...

asummerkiss

Regular

904 Views

5 replies

0 likes

  • 904 Views
  • 5 replies
  • 0 likes

Resubscribe to premium with Spotify/Facebook password loop

Hi - can you please correct this issue as I have used an alternative browser and updated payment details in my account settings. Appears to be codeing issue with the communication for authenticating payment via Facebook password - Very frustrating - ...

Newbie

Hi - can you please correct this issue as I have used an alternative browser and updated payment details in my account settings. Appears to be codeing issue with the communication for authenticating ...

Peter__

Community Legend

1953 Views

5 replies

3 likes

Premium
  • 1953 Views
  • 5 replies
  • 3 likes

Solved!! create a second account

Hello, How do I do to create a second account for another person using my computer where I already have spotify downloaded?

Casual Listener

Hello,   How do I do to create a second account for another person using my computer where I already have spotify downloaded?

Peter__

Community Legend

26750 Views

7 replies

1 likes

  • 26750 Views
  • 7 replies
  • 1 likes

Subscribed for Unlimited but not working!

I've just subscribed and paid for unlimited use and it says on my account that its all fine and set up, but when i log in to spotify its still telling me i've used up my 10 hours of listening time and wont play anything.. how doi fix this?!

Newbie

I've just subscribed and paid for unlimited use and it says on my account that its all fine and set up, but when i log in to spotify its still telling me i've used up my 10 hours of listening time an...

SilverLotus

Newbie

1566 Views

13 replies

0 likes

  • 1566 Views
  • 13 replies
  • 0 likes

Solved!! What is the maximum bitrate I can stream with on spotify, if having an unlimited account?

The title says it all:What is the maximum bitrate I can stream with on spotify, if having an unlimited account?

Regular

The title says it all: What is the maximum bitrate I can stream with on spotify, if having an unlimited account?

emoshe

Newbie

9235 Views

8 replies

0 likes

  • 9235 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Wrong Facebook Account Linked

My wife logged into my spotify account on her laptop and now spotify thinks I'm her and is posting all of my listening to her facebook account. I saw other people have the same issue and support has to disconnect them since there's no actua real disc...

Music Fan

My wife logged into my spotify account on her laptop and now spotify thinks I'm her and is posting all of my listening to her facebook account. I saw other people have the same issue and support has ...

lt11090

Newbie

4937 Views

40 replies

0 likes

  • 4937 Views
  • 40 replies
  • 0 likes

Solved!! Corporate Spotify Account

Dear Spotify, We would like to create an account on the name of our corporation, and we would need monthly invoices we can use for our accountancy. However I cannot find any information if this is possible. Thank you for your help.

Newbie

Dear Spotify,   We would like to create an account on the name of our corporation, and we would need monthly invoices we can use for our accountancy. However I cannot find any information ...

Robertasperand

Newbie

17372 Views

10 replies

2 likes

  • 17372 Views
  • 10 replies
  • 2 likes

Shared Premium Account?

Does anyone know if its possible to share a premium account with my wife in the same way famiies are permitted to share purchased apps through itunes?

Regular

Does anyone know if its possible to share a premium account with my wife in the same way famiies are permitted to share purchased apps through itunes?

hasselhoff

Newbie

7085 Views

7 replies

1 likes

  • 7085 Views
  • 7 replies
  • 1 likes

NUS Discount unavailable?

I am a full-time, Higher-Education student with a valid NUS Extra card, resident national with full rights of citizenship in the UK. Whenever I try to apply the NUS Extra discount, I receive a message stating simply "Change not allowed" There is no f...

Newbie

I am a full-time, Higher-Education student with a valid NUS Extra card, resident national with full rights of citizenship in the UK. Whenever I try to apply the NUS Extra discount, I receive a messag...

kimsong

Casual Listener

2693 Views

7 replies

1 likes

  • 2693 Views
  • 7 replies
  • 1 likes

Fel abonemang

Jag har fåt fel abonemang, har Premium men det står att jag endast har Free Spotigy. Kan inte använda i mobilen. Kollat at jag har betalt och allt sådant är OK

Newbie

Jag har fåt fel abonemang, har Premium men det står att jag endast har Free Spotigy. Kan inte använda i mobilen. Kollat at jag har betalt och allt sådant är OK

janig

Casual Listener

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Search not working on iPhone

Hi, I have Spotify premium and everything seems to be working fine apart from the search facility.

Newbie

Hi, I have Spotify premium and everything seems to be working fine apart from the search facility.

Asizzle818

Newbie

12161 Views

6 replies

2 likes

  • 12161 Views
  • 6 replies
  • 2 likes

Playlists gone, Facebook account confusion

I logged in today and was invited to go through all the Facbeook people connection lark. Then all my playlists and other data since 2008 disappeared. It created basically a blank new account. Effing Facebook. Yes, I read the sticky in this forum. Log...

Newbie

I logged in today and was invited to go through all the Facbeook people connection lark.   Then all my playlists and other data since 2008 disappeared. It created basically a blank new accou...

user-removed

Not applicable

576 Views

2 replies

2 likes

  • 576 Views
  • 2 replies
  • 2 likes

Unable to unsubscribe - password not working

Here's what's happening:1) In spotify, I go to Help > My Account.2) A browser (Chrome) opens and takes me to this website, logged in and everything.3) I click 'Manage subscriptions and payment'4) I click 'View your options'5) I click 'Click here to c...

Newbie

Here's what's happening: 1) In spotify, I go to Help > My Account. 2) A browser (Chrome) opens and takes me to this website, logged in and everything. 3) I click 'Manage subscriptions and payme...

Jangles

Newbie

2970 Views

11 replies

0 likes

  • 2970 Views
  • 11 replies
  • 0 likes

Getting my free vodafone premium spotify account

I have recently purchased a samsung galaxy s4 on a vodafone 4G tarrif, which gives me 24months of premium spotify. How do i get the premium account on my spotify account?

Casual Listener

I have recently purchased a samsung galaxy s4 on a vodafone 4G tarrif, which gives me 24months of premium spotify. How do i get the premium account on my spotify account?

1166256266

Newbie

43976 Views

4 replies

2 likes

  • 43976 Views
  • 4 replies
  • 2 likes