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Worst customer service ever

Spotify officially had the worst customer service . I have sent to emails the first of which was almost a week ago . The account that spotify was hooked up to had no money in it , tried to cancel it but he site wasn't working . Charged me an overdraf...

Casual Listener

Spotify officially had the worst customer service . I have sent to emails the first of which was almost a week ago . The account that spotify was hooked up to had no money in it , tried to cancel it ...

user-removed

Not applicable

3203 Views

11 replies

6 likes

  • 3203 Views
  • 11 replies
  • 6 likes

Solved!! Using same free account on new computer?

I just bought a new computer. I am currently running my free spotify account on the old computer. Can I run my same account on the new computer without having to purchase the premium account?

Casual Listener

I just bought a new computer.  I am currently running my free spotify account on the old computer.  Can I run my same account on the new computer without having to purchase the premium acco...

asummerkiss

Regular

1110 Views

5 replies

0 likes

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Resubscribe to premium with Spotify/Facebook password loop

Hi - can you please correct this issue as I have used an alternative browser and updated payment details in my account settings. Appears to be codeing issue with the communication for authenticating payment via Facebook password - Very frustrating - ...

Newbie

Hi - can you please correct this issue as I have used an alternative browser and updated payment details in my account settings. Appears to be codeing issue with the communication for authenticating ...

Peter__

Community Legend

2129 Views

5 replies

3 likes

Premium
  • 2129 Views
  • 5 replies
  • 3 likes

Solved!! create a second account

Hello, How do I do to create a second account for another person using my computer where I already have spotify downloaded?

Casual Listener

Hello,   How do I do to create a second account for another person using my computer where I already have spotify downloaded?

Peter__

Community Legend

27398 Views

7 replies

1 likes

  • 27398 Views
  • 7 replies
  • 1 likes

Subscribed for Unlimited but not working!

I've just subscribed and paid for unlimited use and it says on my account that its all fine and set up, but when i log in to spotify its still telling me i've used up my 10 hours of listening time and wont play anything.. how doi fix this?!

Newbie

I've just subscribed and paid for unlimited use and it says on my account that its all fine and set up, but when i log in to spotify its still telling me i've used up my 10 hours of listening time an...

SilverLotus

Newbie

2020 Views

13 replies

0 likes

  • 2020 Views
  • 13 replies
  • 0 likes

Solved!! What is the maximum bitrate I can stream with on spotify, if having an unlimited account?

The title says it all:What is the maximum bitrate I can stream with on spotify, if having an unlimited account?

Regular

The title says it all: What is the maximum bitrate I can stream with on spotify, if having an unlimited account?

emoshe

Newbie

11619 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Wrong Facebook Account Linked

My wife logged into my spotify account on her laptop and now spotify thinks I'm her and is posting all of my listening to her facebook account. I saw other people have the same issue and support has to disconnect them since there's no actua real disc...

Music Fan

My wife logged into my spotify account on her laptop and now spotify thinks I'm her and is posting all of my listening to her facebook account. I saw other people have the same issue and support has ...

lt11090

Newbie

6190 Views

40 replies

0 likes

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  • 40 replies
  • 0 likes

Solved!! Corporate Spotify Account

Dear Spotify, We would like to create an account on the name of our corporation, and we would need monthly invoices we can use for our accountancy. However I cannot find any information if this is possible. Thank you for your help.

Newbie

Dear Spotify,   We would like to create an account on the name of our corporation, and we would need monthly invoices we can use for our accountancy. However I cannot find any information ...

Robertasperand

Newbie

17841 Views

10 replies

2 likes

  • 17841 Views
  • 10 replies
  • 2 likes

Shared Premium Account?

Does anyone know if its possible to share a premium account with my wife in the same way famiies are permitted to share purchased apps through itunes?

Regular

Does anyone know if its possible to share a premium account with my wife in the same way famiies are permitted to share purchased apps through itunes?

hasselhoff

Newbie

7518 Views

7 replies

1 likes

  • 7518 Views
  • 7 replies
  • 1 likes

NUS Discount unavailable?

I am a full-time, Higher-Education student with a valid NUS Extra card, resident national with full rights of citizenship in the UK. Whenever I try to apply the NUS Extra discount, I receive a message stating simply "Change not allowed" There is no f...

Newbie

I am a full-time, Higher-Education student with a valid NUS Extra card, resident national with full rights of citizenship in the UK. Whenever I try to apply the NUS Extra discount, I receive a messag...

kimsong

Casual Listener

2946 Views

7 replies

1 likes

  • 2946 Views
  • 7 replies
  • 1 likes

Fel abonemang

Jag har fåt fel abonemang, har Premium men det står att jag endast har Free Spotigy. Kan inte använda i mobilen. Kollat at jag har betalt och allt sådant är OK

Newbie

Jag har fåt fel abonemang, har Premium men det står att jag endast har Free Spotigy. Kan inte använda i mobilen. Kollat at jag har betalt och allt sådant är OK

janig

Casual Listener

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Search not working on iPhone

Hi, I have Spotify premium and everything seems to be working fine apart from the search facility.

Newbie

Hi, I have Spotify premium and everything seems to be working fine apart from the search facility.

Asizzle818

Newbie

12367 Views

6 replies

2 likes

  • 12367 Views
  • 6 replies
  • 2 likes

Playlists gone, Facebook account confusion

I logged in today and was invited to go through all the Facbeook people connection lark. Then all my playlists and other data since 2008 disappeared. It created basically a blank new account. Effing Facebook. Yes, I read the sticky in this forum. Log...

Newbie

I logged in today and was invited to go through all the Facbeook people connection lark.   Then all my playlists and other data since 2008 disappeared. It created basically a blank new accou...

user-removed

Not applicable

680 Views

2 replies

2 likes

  • 680 Views
  • 2 replies
  • 2 likes

Unable to unsubscribe - password not working

Here's what's happening:1) In spotify, I go to Help > My Account.2) A browser (Chrome) opens and takes me to this website, logged in and everything.3) I click 'Manage subscriptions and payment'4) I click 'View your options'5) I click 'Click here to c...

Newbie

Here's what's happening: 1) In spotify, I go to Help > My Account. 2) A browser (Chrome) opens and takes me to this website, logged in and everything. 3) I click 'Manage subscriptions and payme...

Jangles

Newbie

3328 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes

Getting my free vodafone premium spotify account

I have recently purchased a samsung galaxy s4 on a vodafone 4G tarrif, which gives me 24months of premium spotify. How do i get the premium account on my spotify account?

Casual Listener

I have recently purchased a samsung galaxy s4 on a vodafone 4G tarrif, which gives me 24months of premium spotify. How do i get the premium account on my spotify account?

1166256266

Newbie

44169 Views

4 replies

2 likes

  • 44169 Views
  • 4 replies
  • 2 likes

Solved!! Won't scrobble to Last.Fm account

I have the Spotify desktop application and it won't accept my Last.fm username and password. Everytime I play music, the track details appear in last.fm, but shows a message that I have to enable scrobbling in Spotify, I have done that. I have reset ...

Music Fan

I have the Spotify desktop application and it won't accept my Last.fm username and password.   Everytime I play music, the track details appear in last.fm, but shows a message that I have to...

mylengrave

Roadie

8796 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Change country settings

I'm unable to change my country from Germany to the UK, it's greyed out. I've tried to contact support a month ago and got no response whatsoever. I looked it up and it seems to be a common issue. My case number is #00256283 How can I change my count...

Newbie

I'm unable to change my country from Germany to the UK, it's greyed out. I've tried to contact support a month ago and got no response whatsoever. I looked it up and it seems to be a common issue. ...

Peter__

Community Legend

1205 Views

5 replies

0 likes

  • 1205 Views
  • 5 replies
  • 0 likes

calilbration

Hi spotify! I have recently got the premium use of the program and was wondering what happens when you calibrate a playlist?

Newbie

Hi spotify! I have recently got the premium use of the program and was wondering what happens when you calibrate a playlist?

user-removed

Not applicable

1256 Views

2 replies

0 likes

  • 1256 Views
  • 2 replies
  • 0 likes

Solved!! Can't link my original spotify account to my facebook

Hi I have had my spotify account for years (well before you could link it to facebook) and now I am having problems linking it with my facebook acount as I seem to have accidentally created a second account with my facebook log in details. How do I d...

Casual Listener

Hi    I have had my spotify account for years (well before you could link it to facebook) and now I am having problems linking it with my facebook acount as I seem to have accidentally ...

Peter__

Community Legend

3173 Views

20 replies

0 likes

  • 3173 Views
  • 20 replies
  • 0 likes

Solved!! Accidenly deleted my Spotify playlist

Hello!I was just a couple of minutes ago trying to sort out some of my Spotify playlists, and did so. The thing is that I think that I experienced a visual bug, because I had alredy moved away two playlits into a playlist folder, but on the Spotify i...

Casual Listener

Hello! I was just a couple of minutes ago trying to sort out some of my Spotify playlists, and did so. The thing is that I think that I experienced a visual bug, because I had alredy moved away ...

atm

Casual Listener

839 Views

4 replies

0 likes

  • 839 Views
  • 4 replies
  • 0 likes