Archived content

Worst customer service in the world

I attempted to cancel my premium account after the free trial about two months ago, have sent multiple emails to them with absoultey NO RESPONSE at all. They continue to charge me!!!! I have actually uninstalled spotify from my computer, which I emai...

Payment not completed help

Hello, I received a message that Spotify was not able to take a payment from my card ...so I have updated my card info but it still has not deducted anything from my card and my new payment day is 2012-05-02 this month which was yesterday for me. Wha...

Spotify and Facebook accounts

Hi! Im having a "problem" with the loggin on both mac and ipad/iphone.Even if I choose to login with the spotify account, my facebook login works. Its does not create a real problem for me, but I will guess that it should not be like this? Another pr...

Help! HOW DO I PAY FOR BUNDLES

I would like to purchase a bundle, so that I can download say 10 tracks to a CD... But, nowwhere can I find how to purchase and pay

2 accounts ,linked the free version to facebook how to change it/

I have a problem 2 days ago i got my new iphone and created an (free) account on spotify , and linked it to my facebook account. ,yesterday i activated my premium account via my provider i used a diffrent emailadres , so now i have 2 accounts and the...

Got receipt but the Premium-subscription doesn't work

Hi!I renewed my premium-subscription this afternoon and got the receipt sent to my email (but in Spanish). Now it doesn't work neither on my cell nor on my computer.

Critical Bug? error 410 - Account assoc with incorrect email / 'incorrect credentials' on login

I believe I'm experiencing a bad bug with my Spotify account. It's either a bad bug or I'm getting hacked. I'm not getting very far with the customer service, so I thought I'd post here in the hopes that a developer or QA person reads these reports w...

Can't connect to facebook

I deleted my old Facebook account and attempted to connect the new one to my existing Spotify account. The facebook log in window pops up but it won't actually connect. My spotify user name: mozicodoMy facebook email: [email protected]

The Facebook Spotify app changes my country to Luxembourg

Hi,Whenever I check my facebook Spotify app page I get a page with this text "Sign up to be first in line when Spotify launches in Luxembourg!" I am in the United States and my facebook account is set in the United States, my IP address is also recog...

Issue linking my Free account to Virgin Media in order to get premium free for 6 months.

Hi there, I spent over an hour & half to Virgin last night who to be honest were the square route of useless, so thought I'd try to get some help from the experts! When trying to link my free spotify account to my new virgin media 30mb package, it sa...

HELP ME

my spotify has started fully freaking out it started logging me out then back in.... then its saying im offline all the time and now its deleted all my starred tracks tryed uninstalling and reinstalling and got nothing...! help me:( cos its getting a...

UK account set to International error after today's update

Hi all Just had a Spotify update in UK (02/05/2012) and, midway through playing the first track after re-starting, Spotify went offline (error 404). After looking on-line it seems this is usually a temporary log-in error. However, I was clearly logge...

Why isn't anyone helping?

I reported weeks ago that my starred tracks and playlists have disappeared. I have tried everything on here to rectify things to no avail. Is it because I am a Spotify Free user that nothing is being done?

Problems with login

I can't change my password as the email on the account doesn't work, I can't change my settings because spotify has changed my password, I'm paying for premium but I'm unhappy that I can't use it on my phone also. Can someone please help because I en...

missing starred songs

i had about 200+ in my starred list now i have only 55, what have happend? any1 help me? :S

How do I delete tunes from my inbox?

Moved from Sweden to Denmark, can't use Spotify anymore

Hello, I have tried to change my profile to tell Spotify that I live in Denmark now, but even though Denmark is also part of Spotify now, I am not allowed to change my free account to a Danish free account. I have a Danish IP-address. What do I do?

What's the point of offline mode?

What good is offline mode if you have to be able to sign in before you play anything? I was just on a flight and when we were able to turn out electronics back on I found I could not play any music due to not being able to login. Am I doing something...