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Trial Subscription Fail

I tried to sign up for the 30-day Spotify Premium trial and I just received a bill for payment. Since there isn't a way to call you guys about it, I'm posting it here. I would like a refund or a credit for next month, what can I do? I love the servic...

Casual Listener

I tried to sign up for the 30-day Spotify Premium trial and I just received a bill for payment.    Since there isn't a way to call you guys about it, I'm posting it here. I would like a r...

Nickyg2006

Casual Listener

523 Views

2 replies

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Secondary/Duplicate Account Problem

A secondary Spotify account was created using my Facebook. Now I cannot link my Facebook with my original Spotiy account. I have tried to deactivate the duplicate account, but I'm not able to. Could a Moderator or Employee please help me with this pr...

Newbie

A secondary Spotify account was created using my Facebook. Now I cannot link my Facebook with my original Spotiy account. I have tried to deactivate the duplicate account, but I'm not able to. Could ...

meahtenoha

Spotify

2411 Views

8 replies

0 likes

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Where is my account?

Had premium since October, as of 2 days ago it looks as if I am a new customer. Am I still getting charged? Can I get back my playlists? What happened? And I don't know my old user name or password for spotify. So sad.

Visitor

Had premium since October,  as of 2 days ago it looks as if I am a new customer.   Am I still getting charged?   Can I get back my playlists?  What happened? And I don't know my o...

meahtenoha

Spotify

655 Views

1 replies

0 likes

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All playlists offline right before boarding plane. DNS and 3 devices error.

Hi guys, I was traveling yesterday. By plane. I was standing on the stairs before the boarding pass check, ready to go onto the tarmac and go into the plane. I got out my headphones because I really wanted to listen to some music and didn't want to h...

Gig Goer

Hi guys,   I was traveling yesterday. By plane.   I was standing on the stairs before the boarding pass check, ready to go onto the tarmac and go into the plane. I got out my headphones...

Marchiano

Gig Goer

1465 Views

1 replies

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My spotify ticker is gone.

A while ago, I wanted to remove some songs I listined to from the facebook Spotify ticker. I clicked the little x(not on the ticker. but next to the song title!) and pressed remove all(cause I am only using spotify for a week or so now. I wanted to r...

Newbie

A while ago, I wanted to remove some songs I listined to from the facebook Spotify ticker. I clicked the little x(not on the ticker. but next to the song title!) and pressed remove all(cause I am onl...

David

Spotify Legend

4134 Views

6 replies

0 likes

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Cannot open 'Spotify Exclusive' with premium account

Trijtje Oosterhuis published that Spotify Premium subscribers can listen to tracks of her newest album http://open.spotify.com/album/4xkW1Hihx8cwQVmXAf213r Although i have premium account the tracks are not available for playing. What is wrong? This ...

Casual Listener

Trijtje Oosterhuis published that Spotify Premium subscribers can listen to tracks of her newest album http://open.spotify.com/album/4xkW1Hihx8cwQVmXAf213r   Although i have premium account th...

ArieSpot

Casual Listener

653 Views

2 replies

0 likes

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Payment failure!

Hi, I got a payment failure and now I can't make new payment for Spotiry premium. My first payment was okay and I used Spotify one month. Currently I live in The Netherlands but all my credit cards are from Finland.. This should't be a problem...? At...

Newbie

Hi,   I got a payment failure and now I can't make new payment for Spotiry premium.   My first payment was okay and I used Spotify one month. Currently I live in The Netherlands but all...

Richard

Community Legend

647 Views

1 replies

0 likes

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Impossible d'utiliser Spotify

Bonjour à tous, Il m'est impossible d'utiliser Spotify car il m'indique que "Le pays dans lequel vous vous trouvez ne correspond pas à celui renseigné sur votre profil". En effet je vis en France, je suis en France et sur mon profil il est indiqué qu...

Casual Listener

Bonjour à tous,   Il m'est impossible d'utiliser Spotify car il m'indique que "Le pays dans lequel vous vous trouvez ne correspond pas à celui renseigné sur votre profil". En effet je vis en F...

Richard

Community Legend

1227 Views

2 replies

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I updated from Spotify Free to a 2-day trial of Spotify Premium and lost all my information.

Including all my playlists and inbox songs, which I'm trying to not be furious about, but did I agree to that when I blindly clicked, "I agree to terms and services"? If so, that's awful! If anyone could help, that'd be fantastic, as I'm currently ha...

Newbie

Including all my playlists and inbox songs, which I'm trying to not be furious about, but did I agree to that when I blindly clicked, "I agree to terms and services"? If so, that's awful! If anyone c...

jvanderb

Roadie

1819 Views

1 replies

0 likes

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STILL can't access my premium account since 7th Feb

I STILL can't access my premium account since contacting support on 7th of Feb as a duplicate free account was associated with my facebook login. The last reply that I had from Spotify support was on the 21st of March (3 weeks ago). Having lost all h...

Visitor

I STILL can't access my premium account since contacting support on 7th of Feb as a duplicate free account was associated with my facebook login.   The last reply that I had from Spo...

427 Views

0 replies

1 likes

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Canceling Subscription

When you cancel your subscription, do you still keep your privileges with unlimited/premium until the 'renewal date'?

Regular

When you cancel your subscription, do you still keep your privileges with unlimited/premium until the 'renewal date'?

user-removed

Not applicable

477 Views

1 replies

0 likes

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Refund required

I dowloaded four tunes on 31st March (one which failed) and subsequently, the purchases came out of my bank account. Spotify then billed me for a further 10 downloads and deducted £7.99 from by bank account. I did not download these 10 extra tunes, n...

Newbie

I dowloaded four tunes on 31st March (one which failed) and subsequently, the purchases came out of my bank account. Spotify then billed me for a further 10 downloads and deducted £7.99 from by bank ...

421 Views

0 replies

0 likes

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Solved!! When I log in to my Spotify account from another computer I cannot get play lists and get adverts

On my everyday PC my spotify premium account works fine, but if i log onto another PC i cannot see my playlists and i get adverts. the same applied for my mobile app... it wont let me listen to songs as it thinks i dont have premium, which i do. Is t...

Casual Listener

On my everyday PC my spotify premium account works fine, but if i log onto another PC i cannot see my playlists and i get adverts. the same applied for my mobile app... it wont let me listen to songs...

ollieaylett

Casual Listener

1319 Views

2 replies

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Unable to withdraw funds message, will Spotify re-attempt to charge for my subscription?

Hi, I got the 'Spotify has been unable to withdraw funds from your account due to a bank error. To ensure that your Spotify Unlimited subscription does not expire please contact your card issuer' message. This was because I had to cancel the card as ...

Casual Listener

Hi, I got the 'Spotify has been unable to withdraw funds from your account due to a bank error. To ensure that your Spotify Unlimited subscription does not expire please contact your card issuer' mes...

meahtenoha

Spotify

2608 Views

7 replies

0 likes

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Switching Facebook accounts?

I want to deactivate/delete my Facebook account. I created a "dummy" Facebook account just for Spotify. What's the best way to go about this and retaining my playlists? Is it just signing up for Spotify again under the new account, and using the HTTP...

Newbie

I want to deactivate/delete my Facebook account.  I created a "dummy" Facebook account just for Spotify.    What's the best way to go about this and retaining my playlists?   ...

user-removed

Not applicable

1785 Views

2 replies

0 likes

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unsubscribe

hi im trying to unsubscribe but when i put in my facebook password it says that it is wrong, i have changed my password to see if that works but it still says the same thing can anyone help please.

Casual Listener

hi im trying to unsubscribe but when i put in my facebook password it says that it is wrong, i have changed my password to see if that works but it still says the same thing can anyone help please.

David

Spotify Legend

888 Views

1 replies

0 likes

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I am offline on my Samsung YP-GS1 wifi

Hi, I just bought a mp3 player from Samsung and it has wifi and I installed spotify online is jumping around with offline and online it is making me nuts. Maybe the problem is 2 account?. Please delete the one which is not facebook. And on how many p...

Roadie

Hi,   I just bought a mp3 player from Samsung and it has wifi and I installed spotify online is jumping around with offline and online it is making me nuts.   Maybe the problem is 2 acc...

plsderksen

Roadie

849 Views

2 replies

0 likes

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PayPal asks for Creditcard

Hi!i dont have a creditcardBut i have a PayPal account with money on it.Everytime i want to pay, PayPal asks for my creditcard.i press the butten for a other way to pay and PayPal shows Saldo:And there is no amount after Saldo?I want premium! But Pay...

Newbie

Hi! i dont have a creditcard But i have a PayPal account with money on it. Everytime i want to pay, PayPal asks for my creditcard. i press the butten for a other way to pay and PayPal shows S...

user-removed

Not applicable

4276 Views

10 replies

0 likes

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Help with deleting account connected to facebook please

I want to delete my account. but it seems that is no clue of deleting account connected to facebook.Some people say you must add Delete, behind your email. Since i connected to facebook i cant. Please can some one help me to delete my account, Thank ...

Visitor

I want to delete my account. but it seems that is no clue of deleting account connected to facebook. Some people say you must add Delete, behind your email. Since i connected to facebook i cant. &n...

meahtenoha

Spotify

945 Views

3 replies

0 likes

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Solved!! Nokia X6

Hi. Im trying to login to Spotify - im a premium user. Spotify is accepted in my phone.Usually I login with my facebook but my phone doesent show login with facebook.I have tried to delete spotify and downloading facebook and then download spotify ag...

Newbie

Hi.   Im trying to login to Spotify - im a premium user. Spotify is accepted in my phone. Usually I login with my facebook but my phone doesent show login with facebook. I have tried to dele...

Sam

Spotify

1240 Views

1 replies

0 likes

  • 1240 Views
  • 1 replies
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