Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Can't log in on iPhone

I got a 404 error logged out of spotify tried to log back in didn't work. So I re installed the app on my iPhone and I still can't log in

Newbie

I got a 404 error logged out of spotify tried to log back in didn't work. So I re installed the app on my iPhone and I still can't log in

Sam

Spotify

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Account is not reconized anymore

Good morning, Since this morning my account login doesn't seem to work anymore on both my iphone and sonos system. I already loged out en logid back in to see if that can solve the oroblem but its still keeps saying " account login is not reconized" ...

Music Fan

Good morning, Since this morning my account login doesn't seem to work anymore on both my iphone and sonos system. I already loged out en logid back in to see if that can solve the oroblem but its st...

Bryanenkelly

Music Fan

1025 Views

7 replies

0 likes

  • 1025 Views
  • 7 replies
  • 0 likes

Solved!! [Unspecified] Upgrade to premium without a creditcard

Can I get Spotify premium i my phone without register my creditcard.? I have a 600 skr giftcard.

Regular

Can I get Spotify premium i my phone without register my creditcard.? I have a 600 skr giftcard. 

Richard

Community Legend

2651 Views

8 replies

0 likes

  • 2651 Views
  • 8 replies
  • 0 likes

Can't log in at all

Hi I have a spotify premium account and am currently on holiday in Mexico. I cant log in via my mobile devices at all. Doesnt make a difference whether i use FB or spotify log in´s Any idea´s?

Casual Listener

Hi I have a spotify premium account and am currently on holiday in Mexico. I cant log in via my mobile devices at all. Doesnt make a difference whether i use FB or spotify log in´s   Any idea´...

paulyt140

Casual Listener

710 Views

3 replies

0 likes

  • 710 Views
  • 3 replies
  • 0 likes

Can't add any friends on my spotify

Does anyone know where I can add more friends? I'm only getting the friends Ive favourited, but can't add any more :S

Newbie

Does anyone know where I can add more friends? I'm only getting the friends Ive favourited, but can't add any more :S

600 Views

0 replies

0 likes

  • 600 Views
  • 0 replies
  • 0 likes

I paid but i still get a message

Please I need help I paid but a still can't listen to any music because I get a message saying a need premium. Please what do I do.

Newbie

Please I need help I paid but a still can't listen to any music because I get a message saying a need premium. Please what do I do.

licenced

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Buying a E card for myself but don't get the redeem code

I bought a giftcard to myself, and the payment is done, but I don't get the mail with the redeemcode. The money has med charged, but I don't get the mail, what to do? Mvh Jimmy

Newbie

I bought a giftcard to myself, and the payment is done, but I don't get the mail with the redeemcode. The money has med charged, but I don't get the mail, what to do?   Mvh Jimmy

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes

SPOTIFY ON THE WEB

Hi to all !!!!I dont know where i have to post this message, i havent found any category that adjust to this term. My question if I could do a customization of the player, but for web version, not for desktop.We have searched in many sites, and we co...

Newbie

Hi to all !!!! I dont know where i have to post this message, i havent found any category that adjust to this term.   My question if I could do a customization of the player, but for web vers...

Grayson

Roadie

846 Views

1 replies

0 likes

  • 846 Views
  • 1 replies
  • 0 likes

Payed but still get a message when I log in ..

..that Spotify hasn't been able to take money from my account! When I look at my account it says that 99SEK will be drawn from mu account on April21. Why do I get the message now???

Music Fan

..that Spotify hasn't been able to take money from my account! When I look at my account it says that 99SEK will be drawn from mu account on April21. Why do I get the message now???

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

my sonos account wont recognie my upgrade tp premium

I purchased spotufy premium but when I try to log on through sonos it says my spotify account does not support sonos which I take to mean that it does not identify that I have purchased premium. What can I do??

Casual Listener

I purchased spotufy premium but when I try to log on through sonos it says my spotify account does not support sonos which I take to mean that it does not identify that I have purchased premium. &nbs...

445 Views

0 replies

0 likes

  • 445 Views
  • 0 replies
  • 0 likes

Facebook profile linked to Spotify is not mine! (more)

Please help! The Spotify account *I PAY FOR* and share with my boyfriend automatically switched to link to his FaceBook. Even the billing info switched to his name, but with my credit card info! I can't even fill out the 'HELP' form because it sends ...

Casual Listener

Please help!  The Spotify account *I PAY FOR* and share with my boyfriend automatically switched to link to his FaceBook.    Even the billing info switched to his name, but with my ...

David

Spotify Legend

937 Views

3 replies

0 likes

  • 937 Views
  • 3 replies
  • 0 likes

why we need to have all the time advertissement?,

I have upgrade but I receive always advertisement . but I will have a list for the funerals of my daugther without these voice saying spotify blalala how I can dothanks

Newbie

I have upgrade but I receive always advertisement . but I will have a list for the funerals of my daugther without these voice saying spotify blalala how I can do thanks  

David

Spotify Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Login at all :(

Hi, usually I login with spotify details vs FB, but decided to add app this morning so I can share and now I cannot sign in at all. Keep getting text to use a code vs password, have been trying for an hour to no avail can't access anything on Spotify...

Casual Listener

Hi, usually I login with spotify details vs FB, but decided to add app this morning so I can share and now I cannot sign in at all. Keep getting text to use a code vs password, have been trying for a...

Sam

Spotify

1150 Views

4 replies

0 likes

  • 1150 Views
  • 4 replies
  • 0 likes

Created new account - preference & history were imported from an account previously used on machine

Hi There, I'm actually a bit bummed out. I've sent support requests on this topic 2x over the last 2 weeks through the contact forum. No response. Oh well, this is my last resort before forgetting about Spotify... I've been waiting forever for Spotif...

Visitor

Hi There,   I'm actually a bit bummed out. I've sent support requests on this topic 2x over the last 2 weeks through the contact forum. No response. Oh well, this is my last resort before forg...

Richard

Community Legend

1259 Views

3 replies

0 likes

  • 1259 Views
  • 3 replies
  • 0 likes

Reset trial?

I have previously been a premium member and now I cannot sign up for the free trial. The reason I'm after it is to test the Android app. Is there a way to get a second trial? I don't think I ever took the trial option on my account.

Visitor

I have previously been a premium member and now I cannot sign up for the free trial. The reason I'm after it is to test the Android app. Is there a way to get a second trial? I don't think I ever too...

Sam

Spotify

2988 Views

1 replies

0 likes

  • 2988 Views
  • 1 replies
  • 0 likes

Where is the player?!???

I have spotify installed. I'm registered. I was able to use it on my last hard drive but since having a new hard drive installed I've had to re-install spotify. Okay, fine. I've done that. BUT I CAN'T GET TO THE PLAYER! WHERE IS IT? What do I click o...

Newbie

I have spotify installed. I'm registered. I was able to use it on my last hard drive but since having a new hard drive installed I've had to re-install spotify. Okay, fine. I've done that. BUT I CAN'...

Sam

Spotify

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Change owner of Playlist

Hi folks, I want to change the owner of this playlist (La Gramola de Xombit) from me (@nakuto) to this user (@albert.frutos). Is this possible? Thanks in advance, Regards,

Newbie

Hi folks,   I want to change the owner of this playlist (La Gramola de Xombit) from me (@nakuto) to this user (@albert.frutos). Is this possible?   Thanks in advance,   Regards,

user-removed

Not applicable

2747 Views

1 replies

0 likes

  • 2747 Views
  • 1 replies
  • 0 likes

Solved!! Changed credit card details

Hi there, my account ran out when I got my new credit card, but I didn't see it till later. Now I don't know how to get my account back up and running even though I have put my new credit card details in my iPad. Anybody know what I have to do? Thank...

Casual Listener

Hi there, my account ran out when I got my new credit card, but I didn't see it till later. Now I don't know how to get my account back up and running even though I have put my new credit card detail...

user-removed

Not applicable

1699 Views

5 replies

0 likes

  • 1699 Views
  • 5 replies
  • 0 likes

Solved!! my girlfrind´s facebook account is conected to my spotify.

I logged in with her phone and somehow she was logged in with her facebook account. i can stop the payment and then make a new spotify account, but i don´t want to lose my playlists. what should i do?

Casual Listener

I logged in with her phone and somehow she was logged in with her facebook account.   i can stop the payment and then make a new spotify account, but i don´t want to lose my playlists.  ...

joakimlindblom

Casual Listener

1339 Views

4 replies

0 likes

  • 1339 Views
  • 4 replies
  • 0 likes

Download / Purchase expired

Hi, I guess this might be a common complaint, but I'll ask it here anyway. I purchase a few tracks to play on my iPod, and just less than 1 month ago purchased a further 10 downloads, even though I only downloaded 1 or 2 tracks. Yesterday I used Spot...

Newbie

Hi,   I guess this might be a common complaint, but I'll ask it here anyway.   I purchase a few tracks to play on my iPod, and just less than 1 month ago purchased a further 10 download...

429 Views

0 replies

0 likes

  • 429 Views
  • 0 replies
  • 0 likes