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Won't take payment or upgrade

My subscription ran out due to losing my cc I started the account with. Entered new cc info says. Declined. Cc has plenty of money on it. Tried to upgrade says not available. Please help

Newbie

My subscription ran out due to losing my cc I started the account with. Entered new cc info says. Declined. Cc has plenty of money on it. Tried to upgrade says not available. Please help

user-removed

Not applicable

743 Views

3 replies

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Password is wrong

Hello, Today i was trying to buy Spotify Premium. But when I was trying to pay i have to gave up my password on the spotify Website. Im 100% sure its the correct password but he's keep telling me its a wrong password :S What to do?? Greetings, Arthur...

Newbie

Hello,   Today i was trying to buy Spotify Premium. But when I was trying to pay i have to gave up my password on the spotify Website. Im 100% sure its the correct password but he's keep telli...

meahtenoha

Spotify

1618 Views

8 replies

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paied unlimited acount and already timelimit

I paied my unlimited acount but I already have a timelimit. Why?  

Newbie

I paied my unlimited acount but I already have a timelimit. Why?    

user-removed

Not applicable

374 Views

1 replies

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spotify premium en toch steeds de mededeling dat ik nummers moet kopen

IK heb een spotify premium abbonement.Als ik een nummer wil downlaoden, krijg ik steeds een schermpje dat ik nummers moet kopen.Wat moet ik doenStan

Newbie

IK heb een spotify premium abbonement. Als ik een nummer wil downlaoden, krijg ik steeds een schermpje dat ik nummers moet kopen. Wat moet ik doen Stan 

314 Views

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Solved!! Won't let me by Spotify Unlimited

Hello I am trying to buy Spotify Unlimted but it keeps telling me my password is wrong, But i know it is right as I have just logged into facebook with the same password. My spotify password is the same as my facebook one so I don't get what is wrong...

Roadie

Hello   I am trying to buy Spotify Unlimted but it keeps telling me my password is wrong, But i know it is right as I have just logged into facebook with the same password. My spotify password...

MultipleGnat

Roadie

802 Views

1 replies

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Paid but playlists still saying 0 tracks

Playlists saying 0 tracks and can't listen to anything on my iPhone,checked bank and money has left my account...any ideas how to fix this?

Casual Listener

Playlists saying 0 tracks and can't listen to anything on my iPhone,checked bank and money has left my account...any ideas how to fix this?

MultipleGnat

Roadie

1411 Views

3 replies

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Somebody else is using my account!

Hi!I think somebody else is using my account when I'm not using it myself!On facebook it shows that I'm listening music when I don't even have spotify open! And it's songs that I don't even like or have in a playlist! What the heck do I do??

Newbie

Hi! I think somebody else is using my account when I'm not using it myself! On facebook it shows that I'm listening music when I don't even have spotify open! And it's songs that I don't even lik...

MultipleGnat

Roadie

415 Views

1 replies

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I have an other account and I want close this, what can I do????

I have an other account and I want close this, what can I do????I have two because I have two mail, one for work and another one personal (for facebook) The first I have the login of spotify but I wanted to started my session of facebook, for my frie...

Newbie

  I have an other account and I want close this, what can I do???? I have two because I have two mail, one for work and another one personal (for facebook) The first I have the ...

368 Views

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Solved!! Offline tracks not syncing... 3 tickets submitted with spotify, no response. Yawn.

Hey gang, got the dreaded "more than three devices" about three weeks ago. Don't own more than two devices. Offline mode not working, which blows. No playlists will sync ever, so when I go offline, there is nothing there. Have filed THREE tickets wit...

Casual Listener

Hey gang,  got the dreaded "more than three devices" about three weeks ago.  Don't own more than two devices.     Offline mode not working, which blows.  No playlists will ...

runninggreg

Casual Listener

706 Views

2 replies

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Solved!! Money drawn whitout me purchasing

Hello! i hope someone can have an answer to this... i have a montlhly subscription that costs 99 sek (swedish krona) each month and i have never had this problem before. This month i also got billed for 49,50 SEK and i haven't bought ANYTHING except ...

Casual Listener

Hello! i hope someone can have an answer to this... i have a montlhly subscription that costs 99 sek (swedish krona) each month and i have never had this problem before. This month i also got billed ...

Lewander

Casual Listener

609 Views

2 replies

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Solved!! Using spotify in Spain but am an American using Facebook in America

Hmmmm ..... used Facebook and Spotify together without problem when living in US. Now traveling in Spain and complaints about them not matching countries. What is the fix? Create a new spotify account in Spain or create a Spanish Facebook account? Bo...

Visitor

Hmmmm .....  used Facebook and Spotify together without problem when living in US.  Now traveling in Spain and complaints about them not matching countries.  What is the fix?  Cre...

Stupify

Community Legend

2492 Views

1 replies

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I've left my spotify account online at a friends, and can't get him off it. Any way to do it online?

I recently went to a party at my friends house and left my spotify account logged on, and now he's adding playlists to all of mine and constantly kicking me off so i get the message 'your account is being used elsewhere'. I've asked him to log out an...

Newbie

I recently went to a party at my friends house and left my spotify account logged on, and now he's adding playlists to all of mine and constantly kicking me off so i get the message 'your account is ...

Jleagle

Casual Listener

737 Views

1 replies

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No response from the Support Team for months, literally

Hi,My Starred playlist disappeared and this is apparently because my account was somehow duplicated. I've sent countless emails and had absolutely no response; I am being totally IGNORED by the support team regardless of the fact that I pay for the P...

Casual Listener

Hi, My Starred playlist disappeared and this is apparently because my account was somehow duplicated. I've sent countless emails and had absolutely no response; I am being totally IGNORED by th...

areay

Casual Listener

557 Views

2 replies

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Can't buy premium?

Hi, I have bought a Spottily Giftcard for 100 Swedish kronor. and I can't get premium why? Its like the card doesn't work.!! MVH Malin

Newbie

Hi, I have bought a Spottily Giftcard for 100 Swedish kronor. and I can't get premium why? Its like the card doesn't work.!!   MVH Malin

275 Views

0 replies

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Cant play any music 10 hours used : /

So i got the spotify from Facebook a few days ago and logg in today and see i only have 2 mins left on my play time.Is this sopose to happend or is it soemthign wrong with spotify acc agian? Cheers Zlackthor

Casual Listener

So i got the spotify from Facebook a few days ago and logg in today and see i only have 2 mins left on my play time. Is this sopose to happend or is it soemthign wrong with spotify acc agian? &nbsp...

elin9494

Newbie

570 Views

2 replies

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Paid for Premium, but didn't get it. The promised refund is taking a very long time.

Hi,I bought the Premium version on 29th of February, but my Spotify application never turned into Premium (it remained Unlimited). I contacted Spotify Customer Support, and we sent e-mails back and forth for a week, and because the problem could not ...

Regular

Hi, I bought the Premium version on 29th of February, but my Spotify application never turned into Premium (it remained Unlimited). I contacted Spotify Customer Support, and we sent e-mails ba...

meahtenoha

Spotify

444 Views

1 replies

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account

how do i get back my spotify premium back? the problem is that i missed paying for two month, and now that i have payedcant use my tracks or listing to anything.. whats the problem?

Newbie

how do i get back my spotify premium back?  the problem is that i missed paying for two month, and now that i have payed cant  use my tracks or listing to anything.. whats the problem?

meahtenoha

Spotify

273 Views

1 replies

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Solved!! If u have premium, can u log in on 3 divices at the same time?

Hi quick question. Can 3 computer users all sign in and use the same premium account at the same time in the same house? I know you can download playlists to 3 devices, but can only 2 devices play what they have downloaded while the other can be onli...

Casual Listener

Hi quick question. Can 3 computer users all sign in and use the same premium account at the same time in the same house? I know you can download playlists to 3 devices, but can only 2 devices play wh...

louie150

Casual Listener

1613 Views

6 replies

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Cannot get an unlimited account due to country issue

Hi, I have not used my account for some time and want to switch from the free account to the pay unlimited account but cannot. Even though my profile says United Kingdom and I have tried switching to PayPal and a different credit card it is still ins...

Newbie

Hi,   I have not used my account for some time and want to switch from the free account to the pay unlimited account but cannot.   Even though my profile says United Kingdom and I have ...

Richard

Community Legend

323 Views

1 replies

0 likes

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