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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

785825 Views

18 replies

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Solved!! Premium account not sharing with my laptop

Hello,I purchased a premium account from my desktop mac, and it works on the desktop and on my iPhone. However when I log into spotify on my macbook, it still says I am using the free account. I've tried logging out and logging back in again and even...

Casual Listener

Hello, I purchased a premium account from my desktop mac, and it works on the desktop and on my iPhone. However when I log into spotify on my macbook, it still says I am using the free account. I've...

chrizman8908

Casual Listener

701 Views

2 replies

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After upgrade music availability different

I upgraded and restarted Spotify and noticed a song missing from a playlist - This Head I Hold by Electric Guest. It no longer shows up in search either. I don't understand why it would have appeared as not available only after upgrade. I really like...

Newbie

I upgraded and restarted Spotify and noticed a song missing from a playlist - This Head I Hold by Electric Guest. It no longer shows up in search either. I don't understand why it would have appeared...

252 Views

0 replies

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Profile Weirdness

Anyone else seeing odd stuff in your Top Artists panel? Mine is full of artists I've never heard of, let alone listened to.

Newbie

Anyone else seeing odd stuff in your Top Artists panel?  Mine is full of artists I've never heard of, let alone listened to.  

295 Views

0 replies

1 likes

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Spotify Germany: Technical Issue during Premium Purchase. Money Still taken from Account.

Dear Spotify Team,it's been a week now and I have yet to receive an answer from the German customer support. Since the German support doesn't work (does it really exist?) , I figured I'll give it one last try, but I am starting to run low on patience...

Newbie

Dear Spotify Team, it's been a week now and I have yet to receive an answer from the German customer support. Since the German support doesn't work (does it really exist?) , I figured I'll give it o...

David

Spotify Legend

300 Views

1 replies

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Verified payment but still no premium access. All playlists are gone.

The situation is as stated above. I've been a premium user since January 2012. My netbank says the last payment went through on march 18, but spotify still wants me to upgrade. At the same time all my playlists has disappeared. My mobile still has pr...

Newbie

The situation is as stated above. I've been a premium user since January 2012. My netbank says the last payment went through on march 18, but spotify still wants me to upgrade. At the same time all m...

231 Views

0 replies

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Random people in friends list

When I view my friends list in spotify I see my own friends from Facebook as well as a bunch of random people I don't know.Interestingly my real facebook friends are allways displayed on the top of the list. After my facebook friends I can see names ...

Casual Listener

When I view my friends list in spotify I see my own friends from Facebook  as well as a bunch of random people I don't know. Interestingly my real facebook friends are allways displayed on the ...

ferg

Casual Listener

3943 Views

9 replies

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Solved!! New to Spotify but no Premium Account

Hello, i've just registered to Spotify a few days ago via Facebook because it became finally available to my country, Germany. The first two or three days I could use it like I wanted: Streaming music in Windows, Linux and Windows Phone 7 and make it...

Casual Listener

Hello,   i've just registered to Spotify a few days ago via Facebook because it became finally available to my country, Germany. The first two or three days I could use it like I wanted: Strea...

ChrisKay

Casual Listener

1450 Views

4 replies

0 likes

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Multiple Devices

Hello, I contantly get the message that my Spotify account can only be shared with 3 devices and lose my synchronised playlists which then take forever to download again. This is more frustrating when I am out and about and loose all my downloaded mu...

Music Fan

Hello,   I contantly get the message that my Spotify account can only be shared with 3 devices and lose my synchronised playlists which then take forever to download again. This is more frustr...

Sam

Spotify

1481 Views

6 replies

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Any response would be AWESOME.

Okay, seriously. I've emailed, I've posted replies on threads here, and no one has helped me. Mysteriously, all of my playlists and payment information has been transfered over to my ex girlfriends facebook account when she logged in. My facebook is ...

Casual Listener

Okay, seriously. I've emailed, I've posted replies on threads here, and no one has helped me. Mysteriously, all of my playlists and payment information has been transfered over to my ex girlfriends f...

338 Views

0 replies

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listening to tracks offline

you say you can listen to your tracks offline ie on a train or plane.but how is it possible to log onto spotify to gain access to the library without an internet\wifi connection??

Visitor

you say you can listen to your tracks offline ie on a train or plane.but how is it possible to log onto spotify to gain access to the library without an internet\wifi connection??

349 Views

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Spotify Premium Account

Dear Sir/Madam,About 48 hours ago I bought Spotify Premium with PayPal and the payment is yet confirmed, but when I try to login with the account on the website of Spotify it says that I am using Spotify Free and that I can improve to Premium members...

Newbie

Dear Sir/Madam, About 48 hours ago I bought Spotify Premium with PayPal and the payment is yet confirmed, but when I try to login with the account on the website of Spotify it says that I am using S...

jvanderb

Roadie

1116 Views

1 replies

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Several (premium) Accounts for couples ???

I have a Spotify Premium Account, it's linked with my Facebook-Page. I Also sync with my Android Mobile Device....But my Problem is: My Girl-Friends wants to use her mobile device for streaming too, she also would like to link the music she was liste...

Regular

I have a Spotify Premium Account, it's linked with my Facebook-Page. I Also sync with my Android Mobile Device.... But my Problem is: My Girl-Friends wants to use her mobile device for streaming too...

jvanderb

Roadie

3087 Views

1 replies

1 likes

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Link local music to spotify songs

Hi, I'm trying to import a local playlist into a spotify playlist. I did that and I used gracenote to update my songs tags (work like a charm!). Unfortunately, songs stayed in local and I can't listen them on another computer whereas they exist in sp...

Casual Listener

Hi,   I'm trying to import  a local playlist into a spotify playlist.   I did that and I used gracenote to update my songs tags (work like a charm!).   Unfortunately, songs ...

Morp3g

Casual Listener

1108 Views

2 replies

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Support calls are ignored :(

I have a problem with a duplicate account created automaticly. This is the case since feb 7. I filed 5 support calls since then but my problem is still not solved. Got emails saying "we are working on it" and "Your account is now fixed". Replying to ...

Newbie

I have a problem with a duplicate account created automaticly. This is the case since feb 7. I filed 5 support calls since then but my problem is still not solved. Got emails saying "we are working o...

377 Views

0 replies

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Subscription Cancelled, still charged

Hi, I try the 30 day free trial last month and cancelled my subscription a couple weeks ago, well before the end of the trial, but was just charged for 14 days. I would like to have this resolved immediately because this was charged to my Paypal whic...

Newbie

Hi,   I try the 30 day free trial last month and cancelled my subscription a couple weeks ago, well before the end of the trial, but was just charged for 14 days. I would like to have this res...

Sam

Spotify

534 Views

1 replies

0 likes

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My account has been reset! WHY????

Hi I would like to know why my account has been reset today. When I have connected to Spotify today like everyday I have seen that my account had been reset.I'm very angry because I had a list of 4700 songs and now I have to do the list again...Thank...

Newbie

Hi I would like to know why my account has been reset today. When I have connected to Spotify today like everyday I have seen that my account had been reset. I'm very angry because I had a list of 4...

356 Views

0 replies

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Payment

Whenever I try to buy Spotify premium/unlimited it says "Sorry, wrong password". What's the fault and what can I do about it?

Newbie

Whenever I try to buy Spotify premium/unlimited it says "Sorry, wrong password". What's the fault and what can I do about it?

Sam

Spotify

340 Views

1 replies

0 likes

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Mastercard payments

I had to cancel my Mastercard, and was issued another card with a different number. When I try to update my payment account, it keeps declining the card. My bank says it's because Mastercard requires a minimum $1.00 validation amount, and Spotify is ...

Newbie

I had to cancel my Mastercard, and was issued another card with a different number.  When I try to update my payment account, it keeps declining the card.  My bank says it's because Masterc...

482 Views

0 replies

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YES, Paying subscribers get ignored by customer service

On Feb 26, unable to access my account ... I submitted this ticket:My Spotify was working on my iPhone, however I recently went to open the app and was asked to login again. I did so usingthe facebook account that I have on my laptop. Once logged in,...

Newbie

On Feb 26, unable to access my account ... I submitted this ticket: My Spotify was working on my iPhone, however I recently went to open the app and was asked to login again. I did so usingthe faceb...

SteveBrammer

Community Legend

793 Views

2 replies

0 likes

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do i need a 16gb card to sync music to my zte blade

Sorry for my ignorance but when im syncing albums is the music being stored on the sd card? Do i need a bigger memory if im going to be syncing loads of tracks

Visitor

Sorry for my ignorance but when im syncing albums is the music being stored on the sd card? Do i need a bigger memory if im going to be syncing loads of tracks

RavenTheDead

Regular

975 Views

1 replies

0 likes

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