Archived content

Cannot cancel my subscription!!!

I have been trying for a few weeks now to cancel my subscription. I did the 30-trial and after the 30 days wanted to cancel my subscription and was not able to. I went through all the steps and when I got to the last step to re-enter my password it t...

not recognizing account details

have had spotify for some time, remembers my user name and password and lets me on my account screen but remains offline and says my username or password is wrong which it cant be. because of this cannot play anything or upgrade my account.

No sound !!

I'm probably being thicvk but I've got no sound, my speakers are working, the music is downloaded and for some reason I've no sound (it was working last night !) Can anyone help?

Can't register to the Software

Hello! I registered today to use the Free version of Spotify. So far I already registered with my facebook accont to the website and everything is fine.But now I downloaded the Software and I can't register there. They don't accept my E-mail and pass...

How to delete an account?

I have recently added a new account, as I was no longer able to access the other one.I want to remove the other account as it is there not being updated etc. However I do not have the login information to remove it, is there a way to do it?

dear Spotify marketing geniuses, your mind games (volume discounts) annoy me

I was just about to make my first download purchase. I was willing to pay for that one song I had been listening a lot for free on spotify so far. A window popped up, suggesting I buy 10, 15, 40 or a 100 downloads at once, because I get volume discou...

Privacy Settings not working

I've been using Spotify for a long time now, but I really don't like all these new social/sharing features, so I disabled them all: I did not connect to facebook, I unchecked the sharing and publish options in the preferences.But this doesn't seem to...

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I need you spotify CREW!

With my new phone I got spotify premium for 6 months for free from "HI KPN" .I activated it, it worked, but I got mail with upgrade now 30 days for free, so I got scared and removed my spotify and I installed it again, but now i have spotify free. I ...

I didn't get my free trial!

I didn't get the 30 day free trial like it said i would being a first time premium subscriber. What do i do?????

VIOLATION OF PRIVACY RIGHTS

Hi guys,I report to your customer service my problem of connection since March 1st, but I have the annoying impression that you JUST DON'T CARE about my issue. Here is again my story so that i'm sure you print in your brains the dishonest character o...

profile was hacked pls help

Marcus Junior Widströmthat guy hacked my account. he changed the email from to [email protected] and he also changed my password. I need to be able to reset all this without that ass hole getting a chance to stop me. if i cant get this resolved im going...

After upgrade music availability different

I upgraded and restarted Spotify and noticed a song missing from a playlist - This Head I Hold by Electric Guest. It no longer shows up in search either. I don't understand why it would have appeared as not available only after upgrade. I really like...

Profile Weirdness

Anyone else seeing odd stuff in your Top Artists panel? Mine is full of artists I've never heard of, let alone listened to.

Spotify Germany: Technical Issue during Premium Purchase. Money Still taken from Account.

Dear Spotify Team,it's been a week now and I have yet to receive an answer from the German customer support. Since the German support doesn't work (does it really exist?) , I figured I'll give it one last try, but I am starting to run low on patience...

Verified payment but still no premium access. All playlists are gone.

The situation is as stated above. I've been a premium user since January 2012. My netbank says the last payment went through on march 18, but spotify still wants me to upgrade. At the same time all my playlists has disappeared. My mobile still has pr...

Random people in friends list

When I view my friends list in spotify I see my own friends from Facebook as well as a bunch of random people I don't know.Interestingly my real facebook friends are allways displayed on the top of the list. After my facebook friends I can see names ...