Archived content

My account has been hacked after logging in using facebook credentials - any Help or advice?

Hi, I noticed there has been activity on my account on 8th March showing 26 songs I haven't listened to, I was logged in under my facebook credentials and want to know how I can check who was using my account? I would prefer not to de-link my faceboo...

Trying to cancel my subscription but can't. No response from emails.

I'm trying to cancel my subscription. Its saying my password is invalid and isn't letting me change my password. Haven't gotten any responses from emails. Is there any spotify support on here that can help. Is there a phone number where I can talk to...

Payment from ipad browser

Hello, I wanted to get a premium account for spotify. I tried it on my ipad with the standard browser but when i click the 'verify paymenr' button, nothing happens. I tried it 3 times o er the last couple of days. Am i supposed to use a computer for ...

Trouble paying for a subscription

Spotify wont let me pay for my subscription, it worked fine the first month, however a couple of days ago I got a message on spotify telling me they never got any money. The subscription ended and when I try to subscribe to premium again, it fail to ...

30 Day Trial, Charged my PayPal

Hi, I only wanted to try out Spotify Premium for 30 days but i recently got a charge from spotify for $9.99 on my paypal.I want to claim a refund.. please

I Cannot renew to get songs back on mobile

Can anyone tell me how to renew. I don't get the change payment method on the screen.

Can't upgrade account!

Hi, I'm using a VISA Electron Card with all my internet purchases. It works everywhere except on this page. A few months ago I was able to upgrade my account with my regular card, then I changed card for a few months and when I changed back I got thi...

iPod Connection Issue

When I plug my iPod into my USB drive and open spotify its saying access to Spotify for this device has been denied/unavailable. It has never done this before and I am wondering what to do about it. PLEASE HELP!!

Problem in updating payment info

Here's the scoop:1. Back in early February, I signed up for the 30-day free trial.2. 30 days later, it couldn't get the payment to work, so it pushed me back to Spotify Free.3. There's no link on the Subscriptions page to update my payment info. What...

NO connection whatsoever after 5pm

For the past 6 weeks without fail I cannot listen to anything, stops and stars every few seconds it's awful, it has been every single night without fail,this is the only time I realty get to sit down and listen and I can't, Im basically paying for th...

Problems in getting Spotify Unlimited.

I'm having problems with getting Spotify Unlimited. I'm trying to get Spotify Unlimited, but when I try to pay for it, the page says that I have the wrong password. I've logged out and logged in, but the same message appears everytime "Sorry, wrong p...

I can't update my payment information

Am I missing something here? The instructions state to go to your subscription page to update your payment information. However, when I get to my subscription page it only shows me the payment information that I want to change. It doesn't provide a b...

Missing playlist!

Hey Guys. You do an awsome job, and i really love Sotify. BUT, my Starred account just got wiped off all my songs, exept two. I just added the ones i could find, but jesus i would love the get the hole list back. Can you help me? ' John-o

still cannot log onto spotify & access music

I have been given a load of old tosh by spotify. As soon as i cancel mt subscription they contact me with a so called solution to my problem & all it is is a link to re new my subscription. Come on spotify deal with my problem & help me access music ...

Question about Premium account

I wanted to know if you can sync offline lists with iPods without buying the songs you are gooing to sync. Thanks for the help

can't get premium

hey.. i can't get premium i had to change my card, so when i try to get a new premium it don't work i need to change my card detalie but i can't do it?? Were can i do this and how i have look on the subscriptions site but it don't stand there please ...

volume too low - will reinstall destroy my playlist?

Cancel my spotify subscription!

I can't cancel my premium subscription. When i input my password details it says "Incorrect password".I am using spotify through Facebook - and I am using the real password, since i easily managed to log onto both spotify and facebook a minute ago.Wh...

Duplicate account

Hi, like others i lost my original account. I can see that I have to log in by using my original username. However, I do not remember. My ID is 113313965.... How do I find my username.... LJ