Devices reset
Hi can you reset my devices please as I am unable to sync playlists for offline listening.
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Start a topicHi can you reset my devices please as I am unable to sync playlists for offline listening.
Newbie
Hi can you reset my devices please as I am unable to sync playlists for offline listening.
Peter__
Community Legend
1126 Views
4 replies
0 likes
Please reset my devices and allow self service for this in the future. Thanks.
Visitor
Please reset my devices and allow self service for this in the future. Thanks.
Peter__
Community Legend
1366 Views
6 replies
1 likes
Around Christmas I accidently blocked one of my best friends and I have not found a way to unblock him. Can anyone please help me?!
Newbie
Around Christmas I accidently blocked one of my best friends and I have not found a way to unblock him. Can anyone please help me?!
wgallace2001
Newbie
19611 Views
6 replies
7 likes
I'm not able to share music with my friends. I can see what they are listening to in the desktop newsfeed, but can't share music or search for them. Any suggestions?
Newbie
I'm not able to share music with my friends. I can see what they are listening to in the desktop newsfeed, but can't share music or search for them. Any suggestions?
Peter__
Community Legend
804 Views
2 replies
1 likes
Ciao! Mi sono iscritta alla versione prova di spotify, e in questi giorni mi arrivano dal vostro servizio un sacco di email in cui c'è scritto che fra qualche giorno comincerò a pagare. Io non sono interessata a continuare il suo utilizzo, come devo ...
Newbie
Ciao! Mi sono iscritta alla versione prova di spotify, e in questi giorni mi arrivano dal vostro servizio un sacco di email in cui c'è scritto che fra qualche giorno comincerò a pagare. Io non sono i...
Bettariz
Casual Listener
4037 Views
4 replies
2 likes
I recently signed up for premium service and was immediately charged €9.99 but I don't have premium service. I tried on my phone, tablet and laptop and couldn't get the premium service through any method. I then checked my subscription status and it ...
Casual Listener
I recently signed up for premium service and was immediately charged €9.99 but I don't have premium service. I tried on my phone, tablet and laptop and couldn't get the premium servi...
user-removed
Not applicable
3342 Views
30 replies
0 likes
I have a couple of problems with Spotify. First, I can't add friends, cause the box where you can find people is not working. I can type, but when I click to search, nothing is coming up. 'Not because he can't find anything, but because he isn't sear...
Casual Listener
I have a couple of problems with Spotify. First, I can't add friends, cause the box where you can find people is not working. I can type, but when I click to search, nothing is coming up. 'Not beca...
Peter__
Community Legend
990 Views
2 replies
0 likes
Hey. My starred songs where suddenly deleted and som new had been added that i don't recognize. Have my pc or account been hacked? The titles added where "blackberry mms" "best romantic sms" "beet-box" "attractive sms" "airport message" 7 days ago......
Casual Listener
Hey. My starred songs where suddenly deleted and som new had been added that i don't recognize. Have my pc or account been hacked? The titles added where "blackberry mms" "best romantic sms" "...
auzimour
Casual Listener
5440 Views
33 replies
0 likes
Slightly odd problem i can't find the solution to. When I log in via my Facebook account I have the Standard packge and no playlists. When I log in with my Spotify account it defaults to my wife's Facebook profile. Both account profiles have my email...
Casual Listener
Slightly odd problem i can't find the solution to. When I log in via my Facebook account I have the Standard packge and no playlists. When I log in with my Spotify account it default...
Joe
Community Legend
2756 Views
16 replies
0 likes
Hi, I have moved to Croatia and I am going to stay here for few months. If I purchase premium will I be able to access the service from here? Also, can I use card that was issued to me in Croatia? Thank you!
Newbie
Hi, I have moved to Croatia and I am going to stay here for few months. If I purchase premium will I be able to access the service from here? Also, can I use card that was issued to me in ...
Joe
Community Legend
10375 Views
4 replies
3 likes
My Visa has expired and my premium account is not paid for... I'm trying to update my card details but I can't figure out how to do that. I want access to my account back! Help!
Newbie
My Visa has expired and my premium account is not paid for... I'm trying to update my card details but I can't figure out how to do that. I want access to my account back! Help!
PhilV22
Regular
4713 Views
11 replies
1 likes
I kindly ask that you delete my account immediately. I didn't realize your software would automatically accessed my itunes library without asking my permission. There is no option to prevent this function. Very uncool, guys! I'm sure you now have my ...
Casual Listener
I kindly ask that you delete my account immediately. I didn't realize your software would automatically accessed my itunes library without asking my permission. There is no option to prevent this...
Joe
Community Legend
3761 Views
12 replies
0 likes
hi i have been charged twice sens 2012 06 07...tried to contact spotify but no answear...what should i do now??
Casual Listener
hi i have been charged twice sens 2012 06 07... tried to contact spotify but no answear... what should i do now??
Peter__
Community Legend
990 Views
5 replies
0 likes
Please explain what 4.99 / month gives me. Downloaded app on both iPhone & iPad & just signed up for 4.99/month . Can't seem to play anything without being a premium subscriber & can't see how I cancel . Really frustrated. Money was instantly taken f...
Regular
Please explain what 4.99 / month gives me. Downloaded app on both iPhone & iPad & just signed up for 4.99/month . Can't seem to play anything without being a premium subscriber & can't se...
sossity
Music Fan
11694 Views
22 replies
0 likes
when i scrobble certain songs and the tab that has Artist alot has two and three names in the artists tab. (ex. Usher, T.I.) which should only be one artists name in the tab who made the album. is there a way to fix that problem, because some of the ...
Music Fan
when i scrobble certain songs and the tab that has Artist alot has two and three names in the artists tab. (ex. Usher, T.I.) which should only be one artists name in the tab who made the album. is th...
Peter__
Community Legend
2243 Views
5 replies
1 likes
how do i change the language to swedish on spotify for windows, ios and droid?
Casual Listener
how do i change the language to swedish on spotify for windows, ios and droid?
Zop
Newbie
3921 Views
6 replies
0 likes
I kindly ask that you delete my account immediately. I didn't realize your software would automatically accessed my itunes library without asking my permission. There is no option to prevent this function. Very uncool, guys! I'm sure you now have my ...
Casual Listener
I kindly ask that you delete my account immediately. I didn't realize your software would automatically accessed my itunes library without asking my permission. There is no option to prevent this...
Joe
Community Legend
987 Views
4 replies
0 likes
Hi. I can't log in to my account site. When Im using Google Chrome browser. Nothing happens when Im trying to log in whit Google Chrome.Whit Mozilla Firefox or Microsoft Internet Explorer no probs. So the error only accur whit Google Chrome. Please h...
Newbie
Hi. I can't log in to my account site. When Im using Google Chrome browser. Nothing happens when Im trying to log in whit Google Chrome. Whit Mozilla Firefox or Microsoft Internet Expl...
user-removed
Not applicable
6062 Views
5 replies
1 likes
Hi! I bought spotify premium just now, and I don't now how to start it. I've tried to download spotify (again, I had it before I boght premium), but the commercials is still there. How do I start it?? I've paid for it and all, but it doesn't start......
Newbie
Hi! I bought spotify premium just now, and I don't now how to start it. I've tried to download spotify (again, I had it before I boght premium), but the commercials is still there. How do I start it?...
Joe
Community Legend
1904 Views
5 replies
3 likes
I have changed my email on facebook (i login to spotify through facebook) and i no longer have accsess to the previous email that spotify is still set up to. I need to change my email because I want to get spotify on my phone.
Casual Listener
I have changed my email on facebook (i login to spotify through facebook) and i no longer have accsess to the previous email that spotify is still set up to. I need to change my email because I ...
Joe
Community Legend
2087 Views
11 replies
1 likes