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Recover my account

Hi,I logged in yesterday and for some reason my Facebook account got disconnected and I lost all my playlists. I reconnected to Facebook but I still don't get my playlists and I see my other account with all the songs. The account I lost has the foll...

Newbie

Hi, I logged in yesterday and for some reason my Facebook account got disconnected  and I lost all my playlists. I reconnected to Facebook but I still don't get my playlists and I see my othe...

Peter__

Community Legend

658 Views

3 replies

0 likes

  • 658 Views
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Can't log on sonos

Hi there, Since the last sonos update, I can't access to my Spotify account anymore (iphone & Mac). How is that possible? Please help asap, impossible to live without. Cheers Jerome

Newbie

Hi there,   Since the last sonos update, I can't access to my Spotify account anymore (iphone & Mac). How is that possible?   Please help asap, impossible to live without.   ...

Peter__

Community Legend

5962 Views

15 replies

0 likes

  • 5962 Views
  • 15 replies
  • 0 likes

Solved!! paid for music but can not download

I paid for music but can not download. How can I get my money back.

Newbie

I paid for music but can not download. How can I get my money back.

Peter__

Community Legend

8738 Views

60 replies

3 likes

  • 8738 Views
  • 60 replies
  • 3 likes

Solved!! My Logitech squeezebox touch reports that I have been banned by spotify!

Tried to play spotify tonight and the squeeze box reports that I have been banned! It won't play anything. It was working 2 days ago. I am paid up on an unlimited account..... Anyone heard of this?

Casual Listener

Tried to play spotify tonight and the squeeze box reports that I have been banned! It won't play anything. It was working 2 days ago. I am paid up on an unlimited account..... Anyone heard of this?

Peter__

Community Legend

1484 Views

4 replies

0 likes

  • 1484 Views
  • 4 replies
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merging two accounts

Today I accidentally set up a new account through facebook while signing up for the Unidays student discount. I was wondering if there is a way of merging this new account with the premium discount to the account I use everyday (not set up through fa...

Visitor

Today I accidentally set up a new account through facebook while signing up for the Unidays student discount. I was wondering if there is a way of merging this new account with the premium discount t...

Peter__

Community Legend

1108 Views

4 replies

1 likes

  • 1108 Views
  • 4 replies
  • 1 likes

Solved!! no unlimited ecard option?

As far as I can see the only ecards available are for the most expensive version of spotify and there is no option to purchase the unlimited version. Is this an oversight on my part? Am I missing something? If spotify really doesn't offer unlimited e...

Roadie

As far as I can see the only ecards available are for the most expensive version of spotify and there is no option to purchase the unlimited version. Is this an oversight on my part? Am I missing som...

Peter__

Community Legend

2184 Views

4 replies

1 likes

  • 2184 Views
  • 4 replies
  • 1 likes

Solved!! Spotify stopped on mobile, asks for upgrade to premium

Hello, I just installed Spotify on my Nokia E5 (Symian S60) last week and really enjoyed it... for a few days. Right now, for some reason, i cannot do searches or play music as it tells me to upgrade to premium. I have barely used the service (probab...

Casual Listener

Hello,   I just installed Spotify on my Nokia E5 (Symian S60) last week and really enjoyed it... for a few days. Right now, for some reason, i cannot do searches or play music as it tell...

Adam

Roadie

1207 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Re: Need your offline devices reset? Post here.

Spotify, Your customer service is HORRIBLE. I have been trying to get the below issue resovled for weeks. I don't know of many people who enjoy dealing with service issues via a community board or their twitter account, but perhaps I am behind the ti...

Visitor

Spotify,   Your customer service is HORRIBLE.  I have been trying to get the below issue resovled for weeks.  I don't know of many people who enjoy dealing with service issues via ...

Peter__

Community Legend

566 Views

4 replies

0 likes

  • 566 Views
  • 4 replies
  • 0 likes

Solved!! Spotify in Peru

Hello, I know there are some previous threads about this, but just wanted to make sure I have the right answers I'm currently living in NYC but planning to move to Peru for a few months. Is Spotify available in Peru? Also, I have a free account. Can ...

Newbie

Hello,   I know there are some previous threads about this, but just wanted to make sure I have the right answers 🙂   I'm currently living in NYC but planning to move to Peru for a...

AnglSalvatierra

Casual Listener

4569 Views

2 replies

0 likes

Account
  • 4569 Views
  • 2 replies
  • 0 likes

Spotify has been paused because your account is used somewhere else.

I have a Premium account, which allows the use of mobile devices, but yet, while I am working in my office and my wife is at the gym... one of us gets cut off. Usually me. Which is completely lame... that is not a Premium Experience. I would view it ...

Regular

I have a Premium account, which allows the use of mobile devices, but yet, while I am working in my office and my wife is at the gym... one of us gets cut off. Usually me. Which is completely lame......

Peter__

Community Legend

1708 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

Can't buy E-card

So A few months ago I bought an e-card to the value for a month for myself because I didn't want to subscribe quite yet and I didn't have any problems. However I went to go buy another one a few ago from this page and it won't let me buy one at all. ...

Visitor

So A few months ago I bought an e-card to the value for a month for myself because I didn't want to subscribe quite yet and I didn't have any problems. However I went to go buy another one a few ago ...

Peter__

Community Legend

1084 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Premium account hacked

My account was hacked at some point inthe last week. I'vebeen forced to create a new account so I can post to the forums in the hope of getting some sort of support from the community as Spotify themselves are doing nothing.

I found out the account ha...

Casual Listener

My account was hacked at some point inthe last week. I'vebeen forced to create a new account so I can post to the forums in the hope of getting some sort of support from the community as Spotify them...

Peter__

Community Legend

2101 Views

13 replies

0 likes

Premium
  • 2101 Views
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Solved!! Why am I still being charged?

I had premium for a while but am now on standard, but Spotify are still billing my credit card monthly. Why? And how can I get them to stop? Despite being charged, it invotes me to upgrade(!) I suppose it would be ridiculous to ask if there was a pho...

Casual Listener

I had premium for a while but am now on standard, but Spotify are still billing my credit card monthly.  Why?  And how can I get them to stop?  Despite being charged, it invotes me to ...

Peter__

Community Legend

850 Views

3 replies

0 likes

  • 850 Views
  • 3 replies
  • 0 likes

Solved!! Limiting bandwidth

Hi, I cannot use Spotify at work because my machine quickly generates a lot of traffic that annoys our local IT department. Spotify itself is not forbidden nor blocked but it draws attention easily which results in me to turn it off again. I have a r...

Casual Listener

Hi, I cannot use Spotify at work because my machine quickly generates a lot of traffic that annoys our local IT department. Spotify itself is not forbidden nor blocked but it draws attention easily w...

user-removed

Not applicable

22653 Views

7 replies

0 likes

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  • 7 replies
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Solved!! New month, still no new 10 hours

I reached my 10 hour limit on Spotify last month, but now a new month has started and I still can't listen to any music, because it still says I've reached the limit. How can I reset it again?

Newbie

I reached my 10 hour limit on Spotify last month, but now a new month has started and I still can't listen to any music, because it still says I've reached the limit. How can I reset it again?

Peter__

Community Legend

2369 Views

10 replies

2 likes

  • 2369 Views
  • 10 replies
  • 2 likes

Solved!! Spotify won´t recognize I´m a unlimited suscripter

Hello, I´m trying to use Spotify but it does not recognize that I bought an unlimited suscription. When I check it on my profile everything seems to be fine but when I´m using the program it still plays commercial and I´m still seeing the advertising...

Regular

Hello, I´m trying to use Spotify but it does not recognize that I bought an unlimited suscription. When I check it on my profile everything seems to be fine but when I´m using the program it stil...

Peter__

Community Legend

5277 Views

28 replies

0 likes

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  • 28 replies
  • 0 likes

Solved!! Playlist undelete?

I meant to "delete downloaded files" on my phone but hit "delete playlist" Is there an undelete feature? I spent a lot of time on it!

Casual Listener

I meant to "delete downloaded files" on my phone but hit "delete playlist" 😞   Is there an undelete feature? I spent a lot of time on it!

Peter__

Community Legend

1945 Views

3 replies

0 likes

  • 1945 Views
  • 3 replies
  • 0 likes

Spotify Birthday free trial

I heard on ad that to celebrate Spotify's birthday, i could get a 30 day free premium trial. When I tried to get it it said the offer wasn't available to me. Is that because I had a free trial when I first got on spotify?

Newbie

I heard on ad that to celebrate Spotify's birthday, i could get a 30 day free premium trial. When I tried to get it it said the offer wasn't available to me. Is that because I had a free trial when I...

TonyW

Music Fan

996 Views

3 replies

0 likes

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My account has been hacked

Hi, My account has been hacked. I've logged in to find all of my playlists, starred etc deleted. I can see the other person creating playlists for music I wouldn't listen to. But I can login in via my Facebook to this page but I can't reset my origin...

Casual Listener

Hi,   My account has been hacked.  I've logged in to find all of my playlists, starred etc deleted.  I can see the other person creating playlists for music I wouldn't listen to. &n...

Peter__

Community Legend

2549 Views

8 replies

0 likes

  • 2549 Views
  • 8 replies
  • 0 likes

Account Hacked.. Email Reset?

My account was somehow hacked and my email account no longer matches my facebook login credentials. I therefore can't change my email bc I don't know my existing password and the reset password functionality sends an email to someone else's acocunt. ...

Newbie

My account was somehow hacked and my email account no longer matches my facebook login credentials. I therefore can't change my email bc I don't know my existing password and the reset password funct...

Peter__

Community Legend

642 Views

3 replies

0 likes

  • 642 Views
  • 3 replies
  • 0 likes