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Buy Music

Hi, I don't see a Buy Music option in my spotify premium account. Can you please help with that

Casual Listener

Hi,   I don't see a Buy Music option in my spotify premium account. Can you please help with that

Peter__

Community Legend

2066 Views

6 replies

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Solved!!Superuser Contribution Charged Twice

I just looked at my bank account statement and noticed that I was charged twice this month. I've noticed that this isn't all that uncommon. How is that okay? What kind of business **bleep**s up with someone's credit card information this often? Not t...

Newbie

I just looked at my bank account statement and noticed that I was charged twice this month.  I've noticed that this isn't all that uncommon.  How is that okay?  What kind of business *...

Petya

Community Legend

3241 Views

40 replies

0 likes

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Spotify is not working

Hay guys my Spotify isnt working now because i had 2 Days Premium and after them i cant cancel it and i cant hear music now and helps pls.

Newbie

Hay guys my Spotify isnt working now because i had 2 Days Premium and after them i cant cancel it and i cant hear music now and helps pls.

Peter__

Community Legend

446 Views

1 replies

0 likes

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  • 1 replies
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Can't download purchased songs!

Hello. I've purchased music twice now that I can't download. Last time I bought a tune was about 4-5 months ago, and today the same thing happens. Spotify notifies me that I have one download. But when I click in the upper right corner, the download ...

Music Fan

Hello. I've purchased music twice now that I can't download. Last time I bought a tune was about 4-5 months ago, and today the same thing happens. Spotify notifies me that I have one download. But wh...

Peter__

Community Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
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no sound

songs are playing but no sound  

Newbie

songs are playing but no sound  

Peter__

Community Legend

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Convert facbook account to spotify only account

Spotify has recently dropped the Facebook account requirement, at least here in Austria. Is there any way to convert my account to a Spotify-only account and remove any ties to my Facebook account? Or will it at least be possible at some point in the...

Music Fan

Spotify has recently dropped the Facebook account requirement, at least here in Austria. Is there any way to convert my account to a Spotify-only account and remove any ties to my Facebook account? O...

neo-x

Community Legend

1053 Views

4 replies

0 likes

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Two accounts

Hello I have been having two spotify accounts for a while now and it annoys me. first i had a free user. Then i used an offer by my telephone company to get half a year of free premium. the y ahd to create a new account for this because they could no...

Casual Listener

Hello   I have been having two spotify accounts for a while now and it annoys me. first i had a free user. Then i used an offer by my telephone company to get half a year of free premium. th...

Peter__

Community Legend

742 Views

6 replies

0 likes

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Solved!! folder in folder

As I am fairly new to this great new world of music streaming, I have a question that I would like to make it "folder in folder"... like if I have an artist as folder name, then I would like to add this artist albums etc. as folders underneath the ar...

Casual Listener

As I am fairly new to this great new world of music streaming, I have a question that I would like to make it "folder in folder"... like if I have an artist as folder name, then I would like to add t...

Millerbiller

Casual Listener

1017 Views

7 replies

0 likes

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Songs are gone

I only sign in using my FB account and saw this same issue on another thread so I know your team is able to fix the problem. Please helP

Newbie

I only sign in using my FB account and saw this same issue on another thread so I know your team is able to fix the problem. Please helP

Peter__

Community Legend

342 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! 0 minuten over

er staat in mijn spotify dat ik nog maar 0 minuten over heb en dus niet meer kan luisteren hoe kan dit?

Visitor

er staat in mijn spotify dat ik nog maar 0 minuten over heb en dus niet meer kan luisteren hoe kan dit?  

cootjes

Newbie

3192 Views

6 replies

0 likes

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why have i been charged £9.99?

right so im checking my bank account today to find a statement for £9.99 from my visa through paypal????? i dont even use paypal now (deleted my account a good few months ago!) and iv checked the settings on spotify and it does NOT have any payment o...

Casual Listener

right so im checking my bank account today to find a statement for £9.99 from my visa through paypal?????  i dont even use paypal now (deleted my account a good few months ago!) and iv checked...

Sam

Spotify

1648 Views

6 replies

0 likes

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"You have already purchased this track" notification

I have searched the forums but couldn't find any previous posts on this, please point me in the right direction if this has already been discussed. Is there a way of switching on a "You have already purchased this track" notification? I have purchase...

Casual Listener

I have searched the forums but couldn't find any previous posts on this, please point me in the right direction if this has already been discussed.   Is there a way of switching on a "Y...

Peter__

Community Legend

402 Views

3 replies

0 likes

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  • 3 replies
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My old account

Hi. I want to find some of my old playlist on my old spotify account, I don't know the username or the email, I believe it might be the same E-mail as I use on my current account (facebook connected). Can u check if there is another accounted connect...

Newbie

Hi. I want to find some of my old playlist on my old spotify account, I don't know the username or the email, I believe it might be the same E-mail as I use on my current account (facebook connected)...

Peter__

Community Legend

283 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Subscribed but still only receiving radio access, help!

I subscribed a couple of months ago but whenever I look for albums or artists it continues to say I need to subscribe. I don't understand why this is. I feel like I should be credited for those two months I did not receive service. I can clearly see ...

Casual Listener

I subscribed a couple of months ago but whenever I look for albums or artists it continues to say I need to subscribe. I don't understand why this is. I feel like I should be credited for those two m...

Peter__

Community Legend

643 Views

7 replies

0 likes

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  • 7 replies
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Spotify & NUS not working?

Hi, For the last few months I have had the spotify unlimted subscription but now I am in 6th form I brought a NUS card. So when my month of spotify unlimited finished i stopped it by removing my payment information because i wanted the premium for a ...

Newbie

Hi, For the last few months I have had the spotify unlimted subscription but now I am in 6th form I brought a NUS card. So when my month of spotify unlimited finished i stopped it by removing my paym...

yohss

Regular

610 Views

4 replies

0 likes

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Log in issues.

I used the correct Facebook password, but it says there is an error 101. It mentions firewall. The program worked at the first download, but is now "disfunctioning" How do I solve this problem? Thanks!

Casual Listener

I used the correct Facebook password, but it says there is an error 101. It mentions firewall. The program worked at the first download, but is now "disfunctioning" How do I solve this problem? Thank...

meahtenoha

Spotify

500 Views

3 replies

0 likes

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Solved!! Available tracks differ by user

Hello, I always assumed that the tracks that are playable in Spotify are related to your location. Some tracks you can play in the UK, but not in The Netherlands. Has something to do with contract with label companies. I can understand that. Now I wa...

Casual Listener

Hello, I always assumed that the tracks that are playable in Spotify are related to your location. Some tracks you can play in the UK, but not in The Netherlands. Has something to do with contract ...

RonaldP

Casual Listener

813 Views

6 replies

0 likes

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Playlists disappeared AND country changed

Hi, folks. I've seen some topics about playlists disappearing but I have more complex problem: my country and birthdate is changed. To change that I theoretically have to change the billing system and I'm afraid to mess it all up. To add up I have no...

Newbie

Hi, folks. I've seen some topics about playlists disappearing  but I have more complex problem: my country and birthdate is changed. To change that I theoretically have to change the billin...

Sam

Spotify

219 Views

1 replies

0 likes

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Solved!! Renewal of premium subscription

HeyMy spotify Premium subscription has failed to charge several times now and I don't know why. My card is functioning properly both for e-commerce and is edited as in Sweden. Not the first time happening and only way i could get premium was to start...

Casual Listener

Hey My spotify Premium subscription has failed to charge several times now and I don't know why. My card is functioning properly both for e-commerce and is edited as in Sweden. Not the first time ha...

Joe

Community Legend

13868 Views

14 replies

0 likes

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Paying for months of Premium. Why am I still only Free?

This is getting ridiculous. I've tried the contact form numerous times, but only get a standard no-reply response with no answer to my problem. I've been paying for premium service for months, yet my account still says that I'm a Free user. I can not...

Newbie

This is getting ridiculous.  I've tried the contact form numerous times, but only get a standard no-reply response with no answer to my problem.  I've been paying for premium service for mo...

Jude

Spotify Legend

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes