Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! Accidentally choose Spotify Unlimited instead of Premium

I purchased a $30 spotify giftcard to use for Spotify premium. When I went on my phone to use it there was only an option for Spotify Unlimited and I accidentally selected that. Is there any way to change my account to Spotify Premium. When I try to ...

Visitor

I purchased a $30 spotify giftcard to use for Spotify premium. When I went on my phone to use it there was only an option for Spotify Unlimited and I accidentally selected that. Is there any way to c...

Peter__

Community Legend

1120 Views

4 replies

0 likes

  • 1120 Views
  • 4 replies
  • 0 likes

Billed Twice please help

I just got my first spotify charge on my credit card and I was charged twice I know I only have one account because I never made a second one. I contacted spotify via email and waiting for their response. Can you guys please take care of this for me?...

Visitor

I just got my first spotify charge on my credit card and I was charged twice 😞 I know I only have one account because I never made a second one. I contacted spotify via email and waiting for their r...

Joe

Community Legend

411 Views

3 replies

0 likes

  • 411 Views
  • 3 replies
  • 0 likes

recuperar listas perdidas

cambie de usuario en mi ordenador y cuando quise regresar al mio antiguo todas las listas se habian borrado, es decir, esta vacio completamente y nose como recuperarlas. El caso es que mi antiguo usuario sigue apareciendo en spotify con mis listas pe...

Newbie

cambie de usuario en mi ordenador y cuando quise regresar al mio antiguo todas las listas se habian borrado, es decir, esta vacio completamente y nose como recuperarlas. El caso es que mi antiguo usu...

user-removed

Not applicable

658 Views

4 replies

0 likes

  • 658 Views
  • 4 replies
  • 0 likes

Error 101

I've had a premium spotify account for several years now and I've never had anything annoying happening before. Could anyone, please without asking me what I've tried so far, tell me how I can access spotify. This problem ("error 101") has appearentl...

Newbie

I've had a premium spotify account for several years now and I've never had anything annoying happening before.   Could anyone, please without asking me what I've tried so far, tell me how I...

Peter__

Community Legend

1283 Views

6 replies

0 likes

  • 1283 Views
  • 6 replies
  • 0 likes

Cancel sub

I have been trying to canceled my Spotify for the last 3 day but the facebook login hasnt been working. It just renewed and I want to cancel it.

Newbie

I have been trying to canceled my Spotify for the last 3 day but the facebook login hasnt been working. It just renewed and I want to cancel it.

Adam

Roadie

573 Views

3 replies

0 likes

  • 573 Views
  • 3 replies
  • 0 likes

deactivated FB but cant hear music

How do I disable the connection with Facebook?I want to deactivate my facebook, but still be able to hear my own music from my account.. Any help on this is appreciated.

Visitor

How do I disable the connection with Facebook? I want to deactivate my facebook, but still be able to hear my own music from my account..    Any help on this is appreciated.

Peter__

Community Legend

702 Views

5 replies

0 likes

  • 702 Views
  • 5 replies
  • 0 likes

Online radio

Hi I was just wondering if it was possible to creat an online radio station using music streamed from spotify? Thanks, Andrew

Regular

Hi I was just wondering if it was possible to creat an online radio station using music streamed from spotify?   Thanks,   Andrew

Peter__

Community Legend

2659 Views

6 replies

0 likes

  • 2659 Views
  • 6 replies
  • 0 likes

At least 30% of greek music GONE!

Hi, this morning I just discovered that a lot of greek tracks were missing from my playlists. And I mean a LOT! Many albums are completely grayed out and others partially. What is going on? Your greek library was already pretty lacking, but now it's ...

Casual Listener

Hi, this morning I just discovered that a lot of greek tracks were missing from my playlists. And I mean a LOT! Many albums are completely grayed out and others partially. What is going on? Your ...

moster67

Regular

2194 Views

9 replies

0 likes

Premium
  • 2194 Views
  • 9 replies
  • 0 likes

pass

I don't no my pass !..

Newbie

I don't no my pass !..

Peter__

Community Legend

703 Views

4 replies

0 likes

  • 703 Views
  • 4 replies
  • 0 likes

Solved!! Can't cancel premium subscription

Hi, I bought a Spotify premium subscription for my ex-girlfriend in June, but we are no longer dating and she is not responding to my emails. The subscription is being paid from my PayPal. I can't cancel it, because I do not have access to her Spotif...

Regular

Hi,   I bought a Spotify premium subscription for my ex-girlfriend in June, but we are no longer dating and she is not responding to my emails. The subscription is being paid from my PayPal....

Peter__

Community Legend

1331 Views

5 replies

0 likes

  • 1331 Views
  • 5 replies
  • 0 likes

Solved!! Choosed wrong option

Hi, finally downloaded app to android but choosed the wrong option getting the info that I have a 48 h trial (?) I do have an account-what will happend to this after 48 h? I did use my normal log in. will it be shut down, or can I do something? thank...

Casual Listener

Hi, finally downloaded app to android but choosed the wrong option getting the info that I have a 48 h trial (?)   I do have an account-what will happend to this after 48 h? I did use my n...

Peter__

Community Legend

1747 Views

15 replies

0 likes

  • 1747 Views
  • 15 replies
  • 0 likes

WAIT how long could i keep them?

ya im using the 48 hour trial i was wondering once the is over will i lose ALL MY MUSIC UNLESS I pay? (which i can't afford) all i need is a yes or no answer cuz i worked trying 2 find the music i wanted and i don't want 2 pay cuz i can't

Newbie

ya im using the 48 hour trial i was wondering once the is over will i lose ALL MY MUSIC UNLESS I pay? (which i can't afford) all i need is a yes or no answer cuz i worked trying 2 find the music i wa...

Peter__

Community Legend

43873 Views

11 replies

0 likes

  • 43873 Views
  • 11 replies
  • 0 likes

Solved!! Have had spotify premium for two months, still have advertising?

I have been paying for Spotify Premium for two months now and I still have advertisments when I listen on my computer. I am able to access my mobile spotify app, but the playlists do not sync. What could be the problem? -Kelsey

Newbie

I have been paying for Spotify Premium for two months now and I still have advertisments when I listen on my computer. I am able to access my mobile spotify app, but the playlists do not sync. What c...

Aevarine

Casual Listener

1385 Views

12 replies

0 likes

  • 1385 Views
  • 12 replies
  • 0 likes

Solved!! Manual password reset needed

Hi, I need help with a password reset. The password reset button does not work. I do not get an email. I wrote an email to support and received an case ID back: 00711286 and already replied to the no-reply message. Thanks

Newbie

Hi,   I need help with a password reset. The password reset button does not work. I do not get an email. I wrote an email to support and received an case ID back: 00711286 and already repl...

LindadeH

Casual Listener

3062 Views

29 replies

0 likes

  • 3062 Views
  • 29 replies
  • 0 likes

Solved!! How many devices can you use?

I'm curious if i get the Premium service if i can log on (from a mobile device) and my kids too or do they have to have a separate account?

Casual Listener

I'm curious if i get the Premium service if i can log on (from a mobile device) and my kids too or do they have to have a separate account?

Peter__

Community Legend

91533 Views

4 replies

0 likes

  • 91533 Views
  • 4 replies
  • 0 likes

Solved!! Compromised credit card!

Hello! My credit card has been compromised and someone has been using it on Spotify. My credit card has been charged 9.99 twice for two months. I have already sent a contact form to Spotify twice, where they told me to go to community and seek help h...

Casual Listener

Hello! My credit card has been compromised and someone has been using it on Spotify. My credit card has been charged 9.99 twice for two months. I have already sent a contact form to Spotify twice, wh...

Robbie

Spotify Legend

1041 Views

4 replies

0 likes

  • 1041 Views
  • 4 replies
  • 0 likes

This feature is currently unavailable. Please try again later

I've been trying to upgrade my account from Unlimited to Premium for the last 3 days and all a get is this: This feature is currently unavailable. Please try again later When is later? Regard Emmi

Casual Listener

I've been trying to upgrade my account from Unlimited to Premium for the last 3 days and all a get is this:   This feature is currently unavailable. Please try again later   When is...

Peter__

Community Legend

3181 Views

5 replies

0 likes

  • 3181 Views
  • 5 replies
  • 0 likes

Solved!! "Sofort-Dauerauftrag" is not available anymore (Germany)

Hi there, a few weeks ago Spotify offered the possibility to buy Spotify Premium with "Sofort-Dauerauftrag" (Germany). Is there a reason why I can't use this option anymore to buy Spotify Premium? I can only choose between VISA/Mastercard, AmericanEx...

Visitor

Hi there,   a few weeks ago Spotify offered the possibility to buy Spotify Premium with "Sofort-Dauerauftrag" (Germany). Is there a reason why I can't use this option anymore to buy Spo...

multikev

Gig Goer

2467 Views

5 replies

1 likes

  • 2467 Views
  • 5 replies
  • 1 likes

I've deactivated my facebook so now can't log in to spotify?!?!

it just reactivates whenever I log in. I have the premium account so there should really be a facility to log in with out it? i do not want a facebook account anymore, how do I still use spotify without reactivating facebook?! Help please!!!

Casual Listener

it just reactivates whenever I log in. I have the premium account so there should really be a facility to log in with out it?   i do not want a facebook account anymore, how do I still use spo...

Peter__

Community Legend

2066 Views

5 replies

0 likes

  • 2066 Views
  • 5 replies
  • 0 likes

need to logout everyone from my spotify!

My old friend is using my Spotify and won't sign out. Can you please deactivate my accounts. Thank you.

Casual Listener

My old friend is using my Spotify and won't sign out.  Can you please deactivate my accounts.  Thank you.

Joe

Community Legend

757 Views

4 replies

0 likes

  • 757 Views
  • 4 replies
  • 0 likes