premium not working

[Tage2008]

Hi,

My spotify app got deleted in December and when I down loaded it again I no longer had a premium account. I am still paying for the account and I have send my query to the support but still no answer. The problem is that I think I might have two accounts, 1 conected to my old hotmail account (I got married and changed my name) and 1 with my new gmail account. And I think the support is only checking my old account. What can I do? Can I get in contact with the support in some way?

[Peter__]

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form (this link will allow you to specify your reply address) and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter