unauthorized payment

[e_morrison]

I signed up for the 30 day free trial but my bank statement shows £9.99 has been taken out by spotify? its been under 30 days since i signed up for the trial.

[Peter__]

Hey! Welcome to the community 🙂

As this is a billing query, you will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter