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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

780178 Views

18 replies

29 likes

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  • 18 replies
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Stolen iPad

My iPad was stolen, however the person still streamed two songs, because whatever songs I play it shows on my facebook. Is there a way to track the IP address from those two songs played?

Newbie

My iPad was stolen, however the person still streamed two songs, because whatever songs I play it shows on my facebook. Is there a way to track the IP address from those two songs played?  

Peter__

Community Legend

1836 Views

4 replies

0 likes

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  • 4 replies
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All awesome playlist in free facebook login acct and new paid acct with UID and missing playlist.

Ok I had a free account which i used facebook info to login... Cool. Today on my android, I used my username/password to upgrade to premium. It seems that now I have two accounts - one the free acct with all my wonderful playlists and 2nd acct with i...

Newbie

Ok I had a free account which i used facebook info to login... Cool. Today on my android, I used my username/password to upgrade to premium. It seems that now I have two accounts - one the free acct ...

Peter__

Community Legend

564 Views

1 replies

1 likes

  • 564 Views
  • 1 replies
  • 1 likes

Wrong Facebook account linked to my Spotify account

Hi, I have read a lot of the previous messages on the subject. Even so, I have not managed to fix the issue. I have tried to disconnect Spotify from my daughters Facebook account, and then tried to connect my Spotify account to my own Facebook accoun...

Newbie

Hi,   I have read a lot of the previous messages on the subject. Even so, I have not managed to fix the issue. I have tried to disconnect Spotify from my daughters Facebook account, and then t...

355 Views

0 replies

0 likes

  • 355 Views
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Trial Ended- where do I go from here?

My trial just ended but I wish to purchase premium with my iTunes account but the only place I found was via Spotify's web page which didn't offer using your iTunes account. Can I use my iTunes account to make a transaction? If so where do I access t...

Newbie

My trial just ended but I wish to purchase premium with my iTunes account but the only place I found was via Spotify's web page which didn't offer using your iTunes account. Can I use my iTunes accou...

Marco

Community Legend

607 Views

1 replies

0 likes

Payment
Premium
  • 607 Views
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Entire play lists emptied randomly on mobile phone

I don't know what is happening, but I'm using spotify on my android phone and loads of my favourite playlists are showing as containing zero tracks. It is not exhaustive but seems to be mainly the ones that have been downloaded for offline play. It i...

Newbie

I don't know what is happening, but I'm using spotify on my android phone and loads of my favourite playlists are showing as containing zero tracks. It is not exhaustive but seems to be mainly the on...

Liam

Community Legend

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
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Lost my first good spotify account help!

Okay so a long time ago I made a spotify account and I've been using it I love it. It's logged in for my Facebook too. So then today I made a new account just to have too accounts but on this one I accidentally connected to my Facebook so now I lost ...

Newbie

Okay so a long time ago I made a spotify account and I've been using it I love it. It's logged in for my Facebook too. So then today I made a new account just to have too accounts but on this one I a...

Peter__

Community Legend

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
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Spotify is going backwards!

Spotify is going backwards! It isnt possible any longer to go through the friend list and select a friend and view his/her playlists and songs. Why is this SPOTIFY??? You are going backwards! The follow site is JUNK! Come on and give us our friend li...

Casual Listener

Spotify is going backwards!   It isnt possible any longer to go through the friend list and select a friend and view his/her playlists and songs. Why is this SPOTIFY??? You are going backwards...

Peter__

Community Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
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My credit card is being used for an account I have not authorized

It may be a friend's account, but I have no way to identify or cancel the service because I have no way to log-in or even to identify what account is using my credit card for payment. How can I resolve?

Casual Listener

It may be a friend's account, but I have no way to identify or cancel the service because I have no way to log-in or even to identify what account is using my credit card for payment. How can I resol...

Sam

Spotify

626 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Sign up service is down.

Hi guys, Just want to let you know that your sign up service is down. I've tried signing up on two different browsers, and after I click the Sign Up button, the page hangs. Currently running IE 9 and Chrome 25, and I'm located in the US.

Casual Listener

Hi guys,   Just want to let you know that your sign up service is down. I've tried signing up on two different browsers, and after I click the Sign Up button, the page hangs.   Currentl...

orange_you_glad

Casual Listener

473 Views

1 replies

0 likes

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  • 1 replies
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endless issues -PLEASE HELP

are you guys for real?AFTER AN ENDLESS CHAIN OF EMAILS WITHOUT A FULL RESOLUTION OF THE PROBLEMS LISTED HEREreference 5964611) all my previous playlists have been cancelled - I expect to get them all back2) my subscription status is still listed as a...

Visitor

are you guys for real? AFTER AN ENDLESS CHAIN OF EMAILS WITHOUT A FULL RESOLUTION OF THE PROBLEMS LISTED HERE reference 596461 1) all my previous playlists have been cancelled - I expect to get t...

Sam

Spotify

319 Views

2 replies

0 likes

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  • 2 replies
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devices not showing

I have an android Note 2 which does not show up under devices on my mac.does anyone know how to fix this?

Casual Listener

I have an android Note 2 which does not show up under devices on my mac. does anyone know how to fix this?   

aurz1901

Casual Listener

453 Views

2 replies

0 likes

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  • 2 replies
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Paid way too much

I was going trough transactions on my bank account when I noticed Spotify had taken 1188 NOK in addition to the usual 99 NOK. I like Spotify but it's not ok if you take a lot 12 times as much in addition to the usual fee. Could someone please help me...

Casual Listener

I was going trough transactions on my bank account when I noticed Spotify had taken 1188 NOK in addition to the usual 99 NOK. I like Spotify but it's not ok if you take a lot 12 times as mu...

Wilhelmsen2012

Casual Listener

353 Views

2 replies

0 likes

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  • 2 replies
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Solved!! paypal payment

I am considering the £4.99 a month option. I wish to pay using my paypal account. At the end of the month what happens will I get an email reminder of payment due? Rgds DW

Visitor

I am considering the £4.99 a month option. I wish to pay using my paypal account. At the end of the month what happens will I get an email reminder of payment due? Rgds DW

user-removed

Not applicable

626 Views

2 replies

0 likes

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  • 2 replies
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Massive Loss in Spotify Tracks

Is it me? or is Spotify losing tracks at an alarming rate. More so then I've seen in months. I have been a Premium user for over a year, and thinking about leaving.

Casual Listener

Is it me? or is Spotify losing tracks at an alarming rate. More so then I've seen in months. I have been a Premium user for over a year, and thinking about leaving.     

385 Views

0 replies

1 likes

  • 385 Views
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Solved!! Cancel payment of an account that is not mine

I have a normal account on Spotify for which I pay the €5 euros. However, I have discovered that I also pay for a premium via paypal. The premium is definetly not mine. How do I cancel this?Kind regards,Jochem Hilberdink.

Newbie

I have a normal account on Spotify for which I pay the €5 euros. However, I have discovered that I also pay for a premium via paypal. The premium is definetly not mine. How do I cancel this? Kind re...

Peter__

Community Legend

635 Views

1 replies

1 likes

  • 635 Views
  • 1 replies
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Unbinding Spotify from my Facebook Account?

Hi Spotify-Community! So in the last month I really enjoyed being a Premium User... But now I want to transfer my Spotify Account to get rid off the Facebook connection. I know its possible to sign up only using my Email but I don't want to create al...

Visitor

Hi Spotify-Community!   So in the last month I really enjoyed being a Premium User...   But now I want to transfer my Spotify Account to get rid off the Facebook connection. I know its ...

Peter__

Community Legend

1935 Views

1 replies

0 likes

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  • 1 replies
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Solved!! I pay for premium but can't get it via my PC

Hi! I pay for a premium subscription and have no issues using it via my phone and iPad. However, it does not sync to my PC when I use the same log in information. I'm still getting ads... Help! Thanks. P.S. My username is jessica.smith.hill

Regular

Hi!  I pay for a premium subscription and have no issues using it via my phone and iPad.  However, it does not sync to my PC when I use the same log in information.  I'm still getting ...

Jessers11581

Regular

623 Views

4 replies

0 likes

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Problem with playing music on phone

My account says I am an active premium user, however it will not allow me to play music on my phone. How do I fix this issue?

Newbie

My account says I am an active premium user, however it will not allow me to play music on my phone. How do I fix this issue?

Peter__

Community Legend

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

deleted spotify and can't get it to reinstall!!! Help!!!

DescriptionSpotify stopped running, so I force quitted it then it refused to reopen, kept saying it had unexpectedly quit before it even opened. A more detailed description, using numbered steps1. uninstalled Spotify2. tried to reinstall spotify3. se...

Newbie

Description Spotify stopped running, so I force quitted it then it refused to reopen, kept saying it had unexpectedly quit before it even opened.   A more detailed description, using numbered...

Peter__

Community Legend

273 Views

1 replies

0 likes

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  • 1 replies
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username & trial

Is it possible to change username? another question is why can't I try premium for free. clicked on the ad and it said I already tried premium I haven't?

Newbie

Is it possible to change username?  another question is why can't I try premium for free.  clicked on the ad and it said I already tried premium I haven't? 

Peter__

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes