Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This is content that is no longer relevant
I have the premium subscription and it doesn't show on my phone. When I try to play music it tells me I need to get premium which I already have... Please Help
I have the premium subscription and it doesn't show on my phone. When I try to play music it tells me I need to get premium which I already have... Please Help
Community Legend
444 Views
1 replies
0 likes
Hi, I'm a proud user of spotify since it was first launched. I now have an unlimited account that expires next month. I recently (about a week ago) activated a special offer from my internet company (Spain Movistar) with a premium spotify account. I ...
Hi, I'm a proud user of spotify since it was first launched. I now have an unlimited account that expires next month. I recently (about a week ago) activated a special offer from my internet company ...
Not applicable
527 Views
2 replies
0 likes
No matter how many times I click "Disconnect from Facebook" it still remains connected to an account I accidently previously linked it to!
No matter how many times I click "Disconnect from Facebook" it still remains connected to an account I accidently previously linked it to!
Community Legend
602 Views
3 replies
0 likes
Hi, Can I add additional offline devices to my current Premium account? I now have a limit of 3 and I want to use more. Can I upgrade my current account and pay extra? Or is the only option to sign up for an extra account? I would like to keep my pla...
Hi, Can I add additional offline devices to my current Premium account? I now have a limit of 3 and I want to use more. Can I upgrade my current account and pay extra? Or is the onl...
Community Legend
3979 Views
7 replies
1 likes
Hello, I signed some time ago up for spotify and it now says that my country is USA. But I've never been there and I've read on the forum that it should change according to IP, but it doesn't. I live in the Netherlands and I know i can change it with...
Hello, I signed some time ago up for spotify and it now says that my country is USA. But I've never been there and I've read on the forum that it should change according to IP, but it doesn'...
Casual Listener
564 Views
2 replies
0 likes
Hello! I am a spotify premium account member and It has been about more than a month that my account automotically erases all of my playlists,replacing them by new playlists I never created.I was wondering if it was possible someone else could have g...
Hello! I am a spotify premium account member and It has been about more than a month that my account automotically erases all of my playlists, replacing them by new playlists I never create...
Community Legend
354 Views
2 replies
0 likes
Hi, I disconnected Facebook from Spotify thinking it would simply hide my activity from my timeline but Spotify then logged me out and when I signed back in it looks as if I have a new profile completley. My new(?) profile allows me to see my old one...
Hi, I disconnected Facebook from Spotify thinking it would simply hide my activity from my timeline but Spotify then logged me out and when I signed back in it looks as if I have a new profi...
Community Legend
962 Views
7 replies
0 likes
confused here and can't find answers in the help section. i have a mac - whish is fairly new to me. attempting to set up and use spotify (premium) but it is not recognizing me as a valid user. i even reactivated my dead and buried facebook acct, as o...
confused here and can't find answers in the help section. i have a mac - whish is fairly new to me. attempting to set up and use spotify (premium) but it is not recognizing me as a ...
Casual Listener
626 Views
2 replies
0 likes
Hi- I just upgraded to Spotify premium to use it with my Iphone 4. i downloaded spotify for iOS4 on my iphone, but cannot login to my account with my username and password.
Hi- I just upgraded to Spotify premium to use it with my Iphone 4. i downloaded spotify for iOS4 on my iphone, but cannot login to my account with my username and password.
Casual Listener
691 Views
3 replies
0 likes
Hey all. I was a Spotify user one year ago, but canceled due to traveling abroad for a year. Now back Stateside I want to use Spotify again. I wanted to test out Premium on my new smart phone, but it looks like they want to charge me ($9.99) because ...
Hey all. I was a Spotify user one year ago, but canceled due to traveling abroad for a year. Now back Stateside I want to use Spotify again. I wanted to test out Premium on my new s...
320 Views
0 replies
0 likes
I contacted Spotify yesterday via their e-mail contact form to notify them that my credit card used for the service had been compromised. In the last 90 days, I've only used that card at Spotify and one other merchant. I notified both. I've received ...
I contacted Spotify yesterday via their e-mail contact form to notify them that my credit card used for the service had been compromised. In the last 90 days, I've only used that card at Spotify and ...
Casual Listener
3876 Views
8 replies
0 likes
Hello,My playlist has dissapeared from spotify on my iphone. Instead I seem to have 315 starred tracks that I dont recognise.Can you please help me in getting my playlists back ??Premium user
Hello, My playlist has dissapeared from spotify on my iphone. Instead I seem to have 315 starred tracks that I dont recognise. Can you please help me in getting my playlists back ?? Premium us...
Community Legend
485 Views
3 replies
0 likes
Hi Guys.Recently I changed my Credit Card. I updated all in paypal but I can't still make a new payment.I also tried to pay directly from credit card but i'm still receiving that same information.Payment failed check your...etc.For sure card and payp...
Hi Guys. Recently I changed my Credit Card. I updated all in paypal but I can't still make a new payment. I also tried to pay directly from credit card but i'm still receiving that same information...
Community Legend
461 Views
1 replies
0 likes
So ive been paying for premium ($9.99) for the past 6 months and now once i updated my iphone to the latest IOS it says that "only premium users can stream ondemand, radio is always free" i have not loged out of spotify or changed anything and my ban...
So ive been paying for premium ($9.99) for the past 6 months and now once i updated my iphone to the latest IOS it says that "only premium users can stream ondemand, radio is always free" i have not ...
Community Legend
471 Views
3 replies
0 likes
My iPad was stolen, however the person still streamed two songs, because whatever songs I play it shows on my facebook. Is there a way to track the IP address from those two songs played?
My iPad was stolen, however the person still streamed two songs, because whatever songs I play it shows on my facebook. Is there a way to track the IP address from those two songs played?
Community Legend
1997 Views
4 replies
0 likes
Ok I had a free account which i used facebook info to login... Cool. Today on my android, I used my username/password to upgrade to premium. It seems that now I have two accounts - one the free acct with all my wonderful playlists and 2nd acct with i...
Ok I had a free account which i used facebook info to login... Cool. Today on my android, I used my username/password to upgrade to premium. It seems that now I have two accounts - one the free acct ...
Community Legend
638 Views
1 replies
1 likes
Hi, I have read a lot of the previous messages on the subject. Even so, I have not managed to fix the issue. I have tried to disconnect Spotify from my daughters Facebook account, and then tried to connect my Spotify account to my own Facebook accoun...
Hi, I have read a lot of the previous messages on the subject. Even so, I have not managed to fix the issue. I have tried to disconnect Spotify from my daughters Facebook account, and then t...
409 Views
0 replies
0 likes
My trial just ended but I wish to purchase premium with my iTunes account but the only place I found was via Spotify's web page which didn't offer using your iTunes account. Can I use my iTunes account to make a transaction? If so where do I access t...
My trial just ended but I wish to purchase premium with my iTunes account but the only place I found was via Spotify's web page which didn't offer using your iTunes account. Can I use my iTunes accou...
Community Legend
712 Views
1 replies
0 likes
I don't know what is happening, but I'm using spotify on my android phone and loads of my favourite playlists are showing as containing zero tracks. It is not exhaustive but seems to be mainly the ones that have been downloaded for offline play. It i...
I don't know what is happening, but I'm using spotify on my android phone and loads of my favourite playlists are showing as containing zero tracks. It is not exhaustive but seems to be mainly the on...
Community Legend
338 Views
1 replies
0 likes
Okay so a long time ago I made a spotify account and I've been using it I love it. It's logged in for my Facebook too. So then today I made a new account just to have too accounts but on this one I accidentally connected to my Facebook so now I lost ...
Okay so a long time ago I made a spotify account and I've been using it I love it. It's logged in for my Facebook too. So then today I made a new account just to have too accounts but on this one I a...
Community Legend
320 Views
1 replies
0 likes
