A faster, more efficient app

[RyanJFabian]

I have been a paid Spotify customer for ten years. During that time I have only seen the app get worse when it comes to speed. Complaints of app lagging are as old and prevalent as the service itself. The only reason I haven't cancelled is because of the playlists that took me a decade to build, the very thing Spotify will tell you to reduce when you complain if a slow app. The onus should not be on the customer for this. The option to build large playlists was put there by Spotify. The option to download was put there by Spotify.The option for higher quality sound was put there by Spotify. Why should the paying customer be the one responsible for fixing their long-neglected big? I have thousands of hours on my YouTube playlists. The app works just fine. Same goes for my Prime and HBO apps. Only Spotify continues such poor performance and only Spotify continues to gaslight its own customers for its neglect.