Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
My Question or Issue
I am the mother of teen and tween boys and I'm paying you for a service called Premium FAMILY. I did my research and signed up because I was able to block explicit content for family members, and I did. But guess what, it doesn't apply to podcasts. So guess what? Of course my teen has been using his Spotify account to search up podcasts with explicit sexual content. They aren't hard to find. I want someone from customer service to contact me NOW. It is not hard to allow Premium FAMILY managers to block or allow specific podcasts, or to apply content filters and explicit flagging to podcasts. Please tell me there is a solution I'm just not seeing. Or that there is a fix planned SOON. Or maybe Spotify isn't the right place for families. That's cool. Plenty of other options.
Hey there @mkhstoll!
Thanks for reaching out to the Community!
The Explicit filter also works for podcasts and videos but the the 'explicit' tag won't always show up - it is recorded in the metadata of the podcast.
Content we identify as explicit is based on information we receive from rights-holders, so it’s possible some explicit content will still play even if you’ve blocked explicit-rated content.
If you'd like to report a podcast as explicit you can reach out to our support team here.
You can also suggest the option to report podcast as explicit via the app on our Ideas board so that it could get support from other users as well. Take a look at this page to see how to post an Idea.
If you're interested in how ideas work and how your feedback reaches the right teams here, check this page out.
Let us know if there's anything else we can do for you. We'd be happy to help.
Just to confirm what @Elena said above, there is already a suggestion on the Idea Exchange board that requests the possibility to report some explicit or offensive podcasts. You can leave your support to this idea to make that it arrives Staff ears.
Keep in mind that ideas with the status Closed - Not Enough Votes are still monitored by Spotify.
If you have any other further questions or need more help, let me know! I'd love to help!
If explicit podcasts or suggestive podcast titles show up on my home screen one more time, I'm cancelling my subscription. I'm not dealing with this **bleep** showing up on my spotify home screen while I'm at work (garbage like "Dungeons and Daddies" showing up ON MY HOME PAGE AT WORK). It's unprofessional, and quite frankly a disgusting business practice that should be stopped immediately. Is there no quality control? Not to mention that I have absolutely zero interest in podcasts, nor will I ever use Spotify for such. I've used Spotify for about 6 years, and am extremely disappointed in this direction you've taken.
Again, another non-answer. Stop deflecting and fix the problem. I'm surprised a class action lawsuit wasn't filed against Spotify for exposing minors to explicit content.
Novy, to be clear, this is not directed at you personally, but at those folks making these garbage decisions.
I’m seriously disgusted by Spotify’s attitude to this. Expecting parents to scour their platform and flag every single depraved podcast is a crazy idea. You have podcasts entitled “An*l Fu**ing” etc and it’s beyond your abilities to filter that??
I’m moving to Apple Music within 24 hrs if you don’t fix this and issue an apology.
I just cancelled my subscription because of this. Absolutely unacceptable, and I’ll be looking into legal action. The crazy thing was that in the automated cancel subscription chatbot service, there was no option to actually tell Spotify why you’ve left them!
It’s funny. Not only do they not want to protect kids from harmful depraved material, but they don’t want to actually know why ppl
are leaving them either. Strange way to run a business! Let’s see if Apple Music offers a more sane experience.
Thanks for the reply, I already followed your instructions before asking here. But apparently the options to report podcasts is non existent. Tried the desktop app, in browser player, and android app with no avail. If you can see the screenshot bellow, right clicking the podcast doesn't give the supposed REPORT option. If you look closely at the screenshot, podcast named "Cerita Dewasa" and "Ponsek" contain very mature and inappropriate content in Indonesia which being shoved in my home tab every single day without any option to block or report them. I already block explicit content but those podcasts keep popping in my home tab. Please, any help will be very much appreciated. Have a nice day!
I just got done chatting with an agent. When I said the episodes about "queerbaiting" and how to be a "gender affirming parent" were not to my taste and if I could have all podcast recommends removed, they suggested I change my listening habits to other things.
I listen to classic rock.
The agent said they would pass this along which is the same non-response users are getting here. I pay for music, not weird crotch-talk. Nothing has been done in these two years and they intend to never do anything about the issue for obvious reasons.
I nearly have enough mp3's to justify going unpaid at this point.
Here are the two screenshots I supplied when the agent started giving me the familiar runaround:
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…