Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
I have a daily issue which starts at 15:00 GMT - 05:30 GMT where my public playlists are all removed regardless of content / images/ followers (even my profile picture has been removed on occasion)
I have raised it over and over with support Spotify email address but am just being ignored and left to repopulate the the details of each playlist which is very time consuming and frustrating.
Has anyone else suffered this with no support on the paid subscription of Spotify?
Hey bro, are you an artist who makes these public via artist page>?
no just a public playlist. spotify support have ignored every email I have sent over the past week and the chat support just say send an email to support. In limbo atm whilst being targeted daily. Doesn't sound like much fun does it?
hmmm, not going to lie that sounds quite mystifying. I wonder what would happen if you make it a private playlist - would it still get wiped?
No all the private ones were fine, it appears to be just a rather silly user who thinks it's fun to cause these issues. Spotify have responded today though saying one of my playlists in now protected, will have to see how that goes now 🙂
Hi there folks,
Thanks for reporting this to us and we're sorry to hear that this has been happening to you.
Can you let us know if you get the same behavior if you're using a different device?
On another note. It's possible that your playlists are being falsely reported. We have a live idea about this here and we suggest leaving a +Vote to support the idea.
If you're interested in how ideas work and how your feedback reaches the right teams here, check this page out.
Let us know if there's anything else we can do for you.
seems to be a bitter user on the platform who is allowed to report the playlists daily. It appears to match a Canadian time zone.
2 of my playlists are fine but all these got falsely reported again this morning.. very frustrating.
Thanks for the post.
We recommend passing on this information directly to the Support team since you've heard back from them.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…