Music Canvas Upload Issue

Reply

Music Canvas Upload Issue

ZetathePharaoh
Regular

So, I tried to upload a moving canvas for my record and it wouldn't upload. I made sure it was sized in a 9:16 ratio, made sure it was at least 720px tall, made sure it was a MP4 or JPEG file, and made sure 3s to 8s long. But I kept getting a message saying "Something went wrong and we couldn’t post your Canvas". What am I doing wrong or is it a system issue ? 

 

Thanks,

Zeta the Pharaoh

Screen Shot 2021-02-20 at 12.55.32 PM.png
9 Replies

CarlosE
Moderator
Moderator

Hey there @ZetathePharaoh,

 

Thanks for reaching out to the Community and welcome!

 

We recommend checking these FAQs about Canvas. If you still have issues when trying to upload your Canvas, get in touch with our Artist Support team here, as they're the right folks to give you a hand with this.

 

We hope this helps. If you have any questions or need anything else, we're always a post away.

 

Cheers 🙂

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

ZetathePharaoh
Regular
Thanks, I appreciate it !

CarlosE
Moderator
Moderator

Hi @ZetathePharaoh,

 

You're welcome. If you need a hand with anything else, we're always happy to help.

 

Have a great day!

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

ferixon
Newbie

Any progress with this? I'm having the same thing happen. 

CarlosE
Moderator
Moderator

Hi there @ferixon,

 

Thanks for reaching out to the Community.

 

As I mentioned above, if you're having any issues uploading your Canvas and you already checked all the FAQs, we suggest to reach out to our Artist Support team here. They'll happily further assist you with this 🙂

 

If you need anything else, we'll be right here.

 

Take care!

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

ZetathePharaoh
Regular
For sure ! It was suggested that I use the app and try to upload/fix it. I
tried that and it worked !

Novy
Moderator
Moderator

Hi again @ZetathePharaoh

 

Thanks for getting back to us. 

 

We're glad to hear that this is now working for you. 

 

If anything else comes up, you know where to find us. 

 

Have a good one 🙂

NovyModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau

ShanghaiTreason
Casual Listener
I've had this aswell

Jeremy
Moderator
Moderator

Hey there @ShanghaiTreason,

 

Thank you for your post here in the Community.

 

If you're still having issue with this we suggest that you follow the steps that @CarlosE suggested 🙂

 

Let us know if we can help you with anything else 🙂

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂
SUGGESTED POSTS