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Hello. I am desperate for some help. One of my best playlists that I have grown organically over several months,
Earlier this week I had received an email stating
It has come to Spotify’s attention that your account has engaged in unauthorized use of the Spotify service in violation of the Terms. Spotify has therefore removed the ability for one or more of your playlists to be available publicly.
It was THAT particular playlist which was disconnected. I thought it was possible that I was using a copyrighted image (I honestly don't know if it was or not) so I created a new one under the same name and used an image that is not under any copyright. It was completely unique. Not even a bought stock image. I received that same email again and that particular playlist was taken down a second time with no specifics as to what terms were violated which leads me to believe this is a malicious action by someone making false reports? Per support chat. I emailed support@spotify,com twice with no reply. Tonight after it was taken down again, I opened a support chat. The issue was passed on to another agent who just told me that had no information and refer to the email which was the reason I reached out to them in the first place. 3 chats were abruptly closed by agents. If I did anything against the terms it certainly wasn't intentional and I would be so appreciative of some kind of resolution so I can build that playlist again without it being sabotaged. What would be even better? Reenabling the original copy. I was very cordial, polite and showed appreciation to the agents that I was connected to.
Just so know that playlist was 100% ORGANIC. No fake or paid for followers, no bots, no follow4follow. Real follows by real fans. It was just starting to pick up again before they nuked it a second time.
You probably won't be able to reach this since it is locked in private mode.
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue