Help Wizard

Step 1


« Only you » not working

« Only you » not working





(United Kingdom) 


(iPhone SE 2020)

Operating System

(iOS 14.6)


My friend has been trying to see his « Only you », but it isn’t coming up. He has deleted and reinstalled the app many times, nothing is working. I also sent him a link from safari, that didn’t work either. His phone is fully updated and so is Spotify. 

What should he do? 

2 Replies

Hey @xluluarabellax, thanks for reaching out to the Community!


Here are some facts to be eligible for Only You:

  • Have listened to at least 30 seconds of 30 or more songs across 5 artists in the last 6 months
  • Accounts created after the 24th of May 2021 will not be eligible for the campaign
  • Only users that are eligible for at least 3 stories will see the campaign, so no one should see fewer than that
  • iOS and Android on minimum app version 8.6.26. You can which version of the app you have here
  • Both Premium and Free users can take part in the Only You experience. 

You can read more Only You here.

Let me know if he fits that criteria. 

Billy-JSpotify Star
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what do you mean by eligible for atleast 3 stories ? what are stories ?

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