Podcast Videos

[PriscilaCh]

Plan

Premium

Country

México

Device

Samsung Galaxy S23 FE

I can's see the video from podcast, even that ones that I already seen... Somethimes appears the canvas from muisic but not from podcast... I have some days with that problem.

[Vasil]

Hey @PriscilaCh,

Thanks for reaching out!

There is a button that says "Switch to video", which opens the video for songs. As for the podcasts, there is a setting in the mobile app that may be preventing you from seeing their videos:

Go to Settings -> Data-saving and offline -> Audio-only streaming for video podcasts

If this is disabled for you, try enabling the setting and disabling it again to see if that would make a difference.

Hope this helps! Keep us posted 🙌🏼

P.S. As we noticed in the screenshot that you're playing via Connect, in case the issue persists, please let us know if you have it when you're listening directly on the phone as well or just via Connect. Thanks!