Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 57609 Views
  • 46 replies
  • 105 likes
  • 57609 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 270053 Views
  • 2353 replies
  • 1920 likes
  • 270053 Views
  • 2353 replies
  • 1920 likes

"Eat The Playlist" Content

PlanPremiumCountryTurkiyeDeviceSamsung S21 FE/PCOperating SystemAndroid 13 My Question or IssueWhen Will The "Eat This Playlist" come to android?

  • Visitor
  •   Plan Premium Country Turkiye Device Samsung S21 FE/PC Operating System Android 13   My Question or Issue When Will The "Eat This Playlist" come to android?
  • enbyKriss
  • Newbie
  • 1279 Views
  • 1 replies
  • 1 likes
  • 1279 Views
  • 1 replies
  • 1 likes

Same songs over and over again

Ok Spotify I am a premium user for about 2 years now and I am getting tired of hearing the same songs over and over again. I have tried miscellaneous things and nothings helps, even hitting the minus sign on a song doesn't help to disregard that part...

  • Music Fan
  •   Ok Spotify I am a premium user for about 2 years now and I am getting tired of hearing the same songs over and over again. I have tried miscellaneous things and nothings helps, even hitt...
  • Roadrunner54
  • Music Fan
  • 355 Views
  • 6 replies
  • 0 likes
  • 355 Views
  • 6 replies
  • 0 likes

machine gun kelly black flag album?

Why isnt MGK's black flag mix tape on spotify? i understand its not necessarily an album but a free mixtape, but it should still be added so I dont have to listen to that separately from my spotify list.

  • Newbie
  • Why isnt MGK's black flag mix tape on spotify? i understand its not necessarily an album but a free mixtape, but it should still be added so I dont have to listen to that separately from my spotify l...
  • Damturkey01
  • Visitor
  • 14171 Views
  • 9 replies
  • 8 likes
  • 14171 Views
  • 9 replies
  • 8 likes

Solved!!Superuser Contribution Track goes silent partway through

PlanPremiumCountryUSADevicePixel 4 XL, Dell Precision 7760, 2020 MacBook Air (M1)Operating SystemAndroid 13, Fedora Linux 39, MacOS Sonoma My Question or IssueThis recording of Die Allmacht seems to have had an issue when it was imported into Spotify...

  • Newbie
  • Plan Premium Country USA Device Pixel 4 XL, Dell Precision 7760, 2020 MacBook Air (M1) Operating System Android 13, Fedora Linux 39, MacOS Sonoma   My Question or Issue This recording ...
  • OscarDC
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add a song

Requesting to add a song named Tab bhi tu by Rahat fathe Ali Khan

  • Newbie
  • Requesting to add a song named Tab bhi tu by Rahat fathe Ali Khan
  • Debadrita_2601
  • Casual Listener
  • 580 Views
  • 3 replies
  • 0 likes
  • 580 Views
  • 3 replies
  • 0 likes

Can't access audiobooks

PlanPremiumCountrySingaporeDeviceWeb player, Iphone 15 proOperating SystemiOS 17 My Question or IssueWhen I try to search for audiobooks advertised by spotify or browse audiobooks from the main page (https://www.spotify.com/us/audiobooks/) it shows e...

  • Visitor
  • Plan Premium Country Singapore Device Web player, Iphone 15 pro Operating System iOS 17   My Question or Issue When I try to search for audiobooks advertised by spotify or browse audio...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Childish Gambino - Spotify you have made a bo bo

Hi Spotify, you have made a terrible bo bo in your pants. Childish Gambino's "Camp" was not released in 2012 as it says, and it did not include "Freaks and Geeks" or "Not Going Back"So I reccomend you get your **bleep** straight before it hits the fa...

  • Regular
  • Hi Spotify, you have made a terrible bo bo in your pants. Childish Gambino's "Camp" was not released in 2012 as it says, and it did not include "Freaks and Geeks" or "Not Going Back" So I reccomen...
  • Wictace
  • Visitor
  • 3484 Views
  • 5 replies
  • 3 likes
  • 3484 Views
  • 5 replies
  • 3 likes

Superuser Contribution Poor quality Billie Eilish album

PlanPremiumCountryUSADevicePixel 2Operating SystemAndroid My Question or IssueI just tried listening to the new Billie album and the sound quality is very poor. Very distorted, scratchy, and a dumb amount of bass even when the bass equalizer is turne...

  • Newbie
  • Plan Premium Country USA Device Pixel 2 Operating System Android   My Question or Issue I just tried listening to the new Billie album and the sound quality is very poor. Very distorte...
  • Tave5
  • Visitor
  • 8515 Views
  • 16 replies
  • 7 likes
  • 8515 Views
  • 16 replies
  • 7 likes

Cant see/find artists messages

PlanPremiumCountryEstoniaDeviceredmi note 10 proOperating Systemandroid My Question or IssueAm I the only one who cant find their artists messages anywhere?

  • Newbie
  •   Plan Premium Country Estonia Device redmi note 10 pro Operating System android   My Question or Issue Am I the only one who cant find their artists messages anywhere?
  • Anyk17
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

How do I access my Release Radar?

Customarily, i.e. at times other than when Spotify sends me a link (via a notification) PlanPremiumCountryUSADeviceSamsung GalaxyOperating SystemLatest Android OS I believe

  • Visitor
  • Customarily, i.e. at times other than when Spotify sends me a link (via a notification)   Plan Premium Country USA Device Samsung Galaxy Operating System Latest Android OS I believe &n...
  • Sohaibahmadu
  • Music Fan
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trying to Find "Your Top Songs of ___" for Prior Years

As we all know, you can now find the 2016 Wrapped page, which includes Your Top Songs 2016 playlist, with your 100 most-played tracks from 2016.What I'm looking for is a similar playlist, but for prior years when I belonged to Spotify (2015, 2014). A...

  • Casual Listener
  • As we all know, you can now find the 2016 Wrapped page, which includes Your Top Songs 2016 playlist, with your 100 most-played tracks from 2016. What I'm looking for is a similar playlist, but for...
  • PiF
  • Casual Listener
  • 1402 Views
  • 3 replies
  • 8 likes
  • Most Played
    most popular
    Top Songs
    year in music
  • 1402 Views
  • 3 replies
  • 8 likes

Solved!!Superuser Contribution Does spotify wrapped count minutes listened while on mute?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuedoes spotify wrapped count minutes listened while on mute?

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue does sp...
  • Maya420
  • Visitor
  • 22273 Views
  • 9 replies
  • 0 likes
  • 22273 Views
  • 9 replies
  • 0 likes

Spotify Wrapped on xbox

Does anyone know if the hours listened on my xbox are counted towards the hours of wrapped?

  • Visitor
  • Does anyone know if the hours listened on my xbox are counted towards the hours of wrapped?
  • Izaiah
  • Visitor
  • 2825 Views
  • 2 replies
  • 0 likes
  • 2825 Views
  • 2 replies
  • 0 likes

Superuser Contribution Remove Eddie Murphy "Faggots" Track From Spotify!

Since Spotify doesn't make it straightforward to contact them about something, I'll go ahead and put this in the public forum they directed me to. I was disgusted to see the name of a track on Eddie Murphy's 1982 self-titled "comedy" album called "Fa...

  • Regular
  • Since Spotify doesn't make it straightforward to contact them about something, I'll go ahead and put this in the public forum they directed me to. I was disgusted to see the name of a track on E...
  • Geam91119
  • Regular
  • 1611 Views
  • 13 replies
  • 0 likes
  • 1611 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Minutes listened- Spotify Wrapped

How many minutes did you listen to Spotify this year? Check Spotify Wrapped if you want to know

  • Composer
  • How many minutes did you listen to Spotify this year?    Check Spotify Wrapped if you want to know 
  • MattSuda
  • Spotify Star
  • 530689 Views
  • 56 replies
  • 15 likes
  • 530689 Views
  • 56 replies
  • 15 likes

Fix your algorithm and listen to your customers.

This isn't a preference, it's a bug in your algorithm. I was listening to songs like the Singles Soundtrack (which is 90s alternative/seattle grunge) and it kept adding songs by a Bollywood artist named "Singh". It got to the point where all the song...

  • Visitor
  • This isn't a preference, it's a bug in your algorithm. I was listening to songs like the Singles Soundtrack (which is 90s alternative/seattle grunge) and it kept adding songs by a Bollywood artist na...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Wrapped Error Message: "Couldn't Load the Page, Maybe try Again?"

PlanPremiumCountryUSADeviceIphone XROperating SystemiOS 13.5.1 My Question or IssueFor the second year in a row, I've gotten the same exact vague error message when trying to see my Spotify wrapped, which this year is exclusively on mobile for some r...

  • Casual Listener
  • Plan Premium Country USA Device Iphone XR Operating System iOS 13.5.1   My Question or Issue For the second year in a row, I've gotten the same exact vague error message when trying to...
  • MattyApi
  • Visitor
  • 67622 Views
  • 6 replies
  • 7 likes
  • 67622 Views
  • 6 replies
  • 7 likes

Solved!!Superuser Contribution Predicting Spotify Wrapped Feature

I accidentally clicked the “no thanks” button when Spotify prompted me to do the “predict your Spotify wrapped” feature. Personally I love for Spotify wrapped every year and I really want to predict my listening!!! But I don’t know what to do to get ...

  • Casual Listener
  • I accidentally clicked the “no thanks” button when Spotify prompted me to do the “predict your Spotify wrapped” feature. Personally I love for Spotify wrapped every year and I really want to predict ...
  • AlejaR
  • Moderator
  • 2126 Views
  • 2 replies
  • 2 likes
  • 2126 Views
  • 2 replies
  • 2 likes

Superuser Contribution On my Android, the "Clear Queue" button is not showing up when I go in to clear it. What do I do?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 3157 Views
  • 3 replies
  • 1 likes
  • 3157 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Anne Briggs The Time Has Come

Hello,This album seems to be available in the US. I can like it, but if I try to play or download any of the songs, nothing happens. I’ve seen this before with playlists, but not with an album. Is this a known issue? Thanks in advance. ios iPhone and...

  • Casual Listener
  • Hello, This album seems to be available in the US. I can like it, but if I try to play or download any of the songs, nothing happens. I’ve seen this before with playlists, but not with an album. Is ...
  • rodolfosampaio
  • Newbie
  • 366 Views
  • 6 replies
  • 0 likes
  • 366 Views
  • 6 replies
  • 0 likes