Video & canvas

[FlyingDuck]

Plan

Premium

Country

Mauritius & South Africa 

Device

(Samsung A15)

Operating System

(Android .)

My Question or Issue

Hello, I had the video playing when i listen to podcast and music. Now its just a picture 

 I tried all the settings, turning power saving off etc , Re installing nothing works.

Any suggestions? Thanks 

[Yordan · Accepted solution]

Hi there, @FlyingDuck,

Welcome to the Spotify Community!

I'm afraid both Canvas and Music Videos aren't available in Mauritius yet, so if you're currently there, then that would explain why you no longer have access to these features. As soon as we have any new info on the matter, rest assured we'll post an update in the following threads:

• Watch and Listen: Introducing music videos on Spotify
• Make Canvas available worldwide

Hope this clears things up. The Community is just a post away if you need assistance with anything else 🙂

[PriscilaCh]

Hello Yordan.. I have the same problem. I'm in Mexico, I have the app in 2 phons, laptop and TV and in  anyone of it I can see the videos... at work, at home...

[user-removed]

How about in the United States?

[whatanash]

Hello, I'm from Malaysia and am facing the same issue. I only get to watch the video of the podcast on the desktop/PC but on my phone (only when on mobile data — on wifi, it works) it doesn't.  I've tried changing my settings but it still does not work. Help! 

[Joan]

Hi @whatanash,

Thanks for the reply.

Since the video works on some devices, this shouldn't be an availability issue. Have you tried changing the data saver options on your phone app? Since videos use a lot of data, they are usually blocked from playing when not on Wi-Fi. Please send us a screenshot of your settings so we can double check that everything is in order.

Keep us posted.