Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...
The Song Hallelujah has cover artists out the wazoo. Bon Jovi is arguably one of them. But if you search “Bon Jovi Hallelujah” it only shows playlists. I fished around a couple of them; found the song, but you can only set up “Hallelujah Radio” which...
The Song Hallelujah has cover artists out the wazoo. Bon Jovi is arguably one of them. But if you search “Bon Jovi Hallelujah” it only shows playlists. I fished around a couple of them; found the son...
Roadie
2270 Views
1 replies
0 likes
Sometimes I run into artists that effectively gain visibility by publishing cover music with original artist "referred" so that the cover album is also visible through the original artists portfolio. For example: https://open.spotify.com/album/0UnbMm...
Sometimes I run into artists that effectively gain visibility by publishing cover music with original artist "referred" so that the cover album is also visible through the original artists portfolio....
Roadie
9158 Views
6 replies
0 likes
Hi, I am an artist, and I have 8k listeners if you search "Federico Dubbini". But when I open my insight with the Spotify Artist app from Play Store, I check 28 days listeners and I can see that is more than 8k if you sum all the listeners day by day...
Hi, I am an artist, and I have 8k listeners if you search "Federico Dubbini". But when I open my insight with the Spotify Artist app from Play Store, I check 28 days listeners and I can see th...
Roadie
791 Views
1 replies
0 likes
I've recently come across a few songs that come with videos. I know that you cannot disable videos altogether, but I did see that if you add a song to your playlist you should be able to play it without having the video play. I have done this but it ...
I've recently come across a few songs that come with videos. I know that you cannot disable videos altogether, but I did see that if you add a song to your playlist you should be able to play it with...
Casual Listener
937 Views
2 replies
0 likes
Hello! I am asking this question here because I wonder if anyone knows why this is happening. Since late 2018 I have noticed that a lot of video game soundtracks have been disappearing from Spotify, Apple Music and Amazon Music. Albums such as all of...
Hello! I am asking this question here because I wonder if anyone knows why this is happening. Since late 2018 I have noticed that a lot of video game soundtracks have been disappearing from ...
Community Legend
1727 Views
1 replies
0 likes
for some strange reason in New Releases all the cover art is just grey round blank discs and not a picture of the album...any ideas ?
for some strange reason in New Releases all the cover art is just grey round blank discs and not a picture of the album...any ideas ?
Community Legend
640 Views
1 replies
0 likes
Simply click “Forgot password” and then send a confirmation email from the email address you used to sign up, and reset password.
Simply click “Forgot password” and then send a confirmation email from the email address you used to sign up, and reset password.
Spotify Legend
479 Views
1 replies
0 likes
Hi Spotify team, You have 梦飞船 (Dreamz FM) albums, somehow I cannot add this song 不值得 (Bu Zhi De) in my playlist. I dont know why. Can you upload this song in please. Thank you Drey Tay
Hi Spotify team, You have 梦飞船 (Dreamz FM) albums, somehow I cannot add this song 不值得 (Bu Zhi De) in my playlist. I dont know why. Can you upload this song in please. &...
Roadie
617 Views
1 replies
0 likes
Hey !Sheepdogs' first published album is missing:https://www.discogs.com/fr/The-Sheepdogs-Five-Easy-Pieces/release/3295480The track "Who" is already on spotify but only in an acoustic version.I would love to see this piece on Spotify Thanks !
Hey ! Sheepdogs' first published album is missing: https://www.discogs.com/fr/The-Sheepdogs-Five-Easy-Pieces/release/3295480 The track "Who" is already on spotify but only in an acoustic version...
Community Legend
527 Views
1 replies
0 likes
Can i ask why this song is not playable ^^ Grts,
Can i ask why this song is not playable ^^ Grts,
Regular
741 Views
2 replies
1 likes
Does the community really help the NewBies to put their music out there
Does the community really help the NewBies to put their music out there
Composer
1631 Views
1 replies
0 likes
This album is release at the beginning of January, and I am able to listen to every songs in the album. In the past week or so, I realised that all but 3 songs are not available to me. (It's greyed out.) Any ideas why those songs are not available? h...
This album is release at the beginning of January, and I am able to listen to every songs in the album. In the past week or so, I realised that all but 3 songs are not available to me. (It's greyed o...
Community Legend
1146 Views
3 replies
0 likes
I've noticed recently that songs over 10 minutes are unavailable on albums and playlists. For example, this album is available except for the 4 songs over 10 minutes. There's also been other users reporting how, specifically longer songs, were unavai...
I've noticed recently that songs over 10 minutes are unavailable on albums and playlists. For example, this album is available except for the 4 songs over 10 minutes. There's also been...
Spotify Star
487 Views
1 replies
0 likes
Explain to me again why you have singles with no song what is this? This needs to be fixedAdd this song if your going to have its album. Add this song if your going to have its album.
Explain to me again why you have singles with no song what is this? This needs to be fixed Add this song if your going to have its album. Add this song if your going to have its album.
Casual Listener
850 Views
2 replies
0 likes
I've registered to Spotify not long ago and when searching for songs from one of my favourite singers I saw there some songs missing. Is there any chance to add them in the future, like, for example, "Uninstall (Bokurano OP)"? I only found covers in ...
I've registered to Spotify not long ago and when searching for songs from one of my favourite singers I saw there some songs missing. Is there any chance to add them in the future, like, for example,...
Community Legend
565 Views
1 replies
1 likes
Why are my tracks suddenly unavailable? I live in the USA and I have a premium account.
Why are my tracks suddenly unavailable? I live in the USA and I have a premium account.
Roadie
7300 Views
2 replies
4 likes
I'm looking for a Spotify presale code for Slash feat Myles Kennedy they go on sale tomorrow and I never got one.
I'm looking for a Spotify presale code for Slash feat Myles Kennedy they go on sale tomorrow and I never got one.
Spotify Star
1279 Views
1 replies
2 likes
Hi, We recently created a podcast and have 2 episodes already uploaded through an external RSS. We have tried accessing our artist page, through the claim your profile link and to no avail. We submitted a 'contact us' ticket through spotify artist he...
Hi, We recently created a podcast and have 2 episodes already uploaded through an external RSS. We have tried accessing our artist page, through the claim your profile link and to no a...
Spotify
3045 Views
2 replies
0 likes
I've seen a couple of songs that are marked explicit, but shouldn't be, considering there is no obscence language in the lyrics. I assume it's because most other songs by the artist are explicit, and so every track by them is assumed to be explicit t...
I've seen a couple of songs that are marked explicit, but shouldn't be, considering there is no obscence language in the lyrics. I assume it's because most other songs by the artist are explicit, and...
Casual Listener
1303 Views
1 replies
0 likes
Random songs are being removed from my playlist, it's not like the songs are being removed from Spotify completely because I can still find them in the search bar and in my other playlist
Random songs are being removed from my playlist, it's not like the songs are being removed from Spotify completely because I can still find them in the search bar and in my other playlist
Not applicable
787 Views
3 replies
1 likes
