Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 61355 Views
  • 47 replies
  • 106 likes
  • 61355 Views
  • 47 replies
  • 106 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 286073 Views
  • 2353 replies
  • 1938 likes
  • 286073 Views
  • 2353 replies
  • 1938 likes

Do I still need ascap and bmi licenses?

I own a little coffee shop and ascap and bmi are coming after me to pay fees like the mafia. It feels like another thing that is mean to nickel and diime a small business into shutting down or becoming boring. If I get a premium account with spotify ...

  • Casual Listener
  • I own a little coffee shop and ascap and bmi are coming after me to pay fees like the mafia.  It feels like another thing that is mean to nickel and diime a small business into shutting down or ...
  • BrooklynDJ1
  • Casual Listener
  • 18232 Views
  • 4 replies
  • 0 likes
  • licenses
  • 18232 Views
  • 4 replies
  • 0 likes

Spotify Wrapped not showing all the slides, the map and the personality one are missing

PlanPremiumCountryIndiaDeviceSamsung S21FE Operating SystemAndroid 13 My Question or IssueIn the Spotify Wrapped issued, the map and personality slides are not visible. Can you check?

  • Newbie
  • Plan Premium Country India Device Samsung S21FE  Operating System Android 13    My Question or Issue In the Spotify Wrapped issued, the map and personality slides are not vis...
  • kaworu_bloodpaw
  • Roadie
  • 295 Views
  • 2 replies
  • 2 likes
  • 295 Views
  • 2 replies
  • 2 likes

Superuser Contribution Commercials in Joe Rogan's podcast

When Spotify first bought Rogan's podcast, then at least the commercials were about Athletic greens, which is a sponsor for the podcast, which made it tolerable. But now you've started to throw in your own commercials, even though I have a premium ac...

  • Casual Listener
  • When Spotify first bought Rogan's podcast, then at least the commercials were about Athletic greens, which is a sponsor for the podcast, which made it tolerable. But now you've started to throw in yo...
  • DMTattoo
  • Visitor
  • 9560 Views
  • 7 replies
  • 10 likes
  • Podcast Discussion
  • 9560 Views
  • 7 replies
  • 10 likes

Superuser Contribution What is this new video section and how can I upload videos to it as an artist?

Just the other day I noticed this new video section in my phone feed, whoich also includes genre-based hashtags, I guess to help discover new music. How can I, as an artist, upload videos to this section? Cheers,Malísima

Malisima_0-1696445982688.jpeg
  • Regular
  • Just the other day I noticed this new video section in my phone feed, whoich also includes genre-based hashtags, I guess to help discover new music.   How can I, as an artist, upload videos to...
  • 9541160606
  • Newbie
  • 585 Views
  • 2 replies
  • 0 likes
  • 585 Views
  • 2 replies
  • 0 likes

Superuser Contribution 결제 두번됨

3개월 무료체험이라면서 11990원 결제됨. 이후에 한번더 11990원 결제됨. 환불원함

  • Visitor
  • 3개월 무료체험이라면서 11990원 결제됨. 이후에 한번더 11990원 결제됨. 환불원함
  • Joan
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Happy holydays isn't in Spotify hub in Czech republic and Slovakia in search tab

Hello.I've noticed, that Happy holydays genre isn't in Spotify hub in Czech republic and Slovakia. Please, could You contact responsive people for this? Christmas time will be soon and also, any informations about Christmas isn't viewed in home page....

  • Roadie
  • Hello. I've noticed, that Happy holydays genre isn't in Spotify hub in Czech republic and Slovakia. Please, could You contact responsive people for this? Christmas time will be soon and also, any in...
  • Vasil
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ Wrapped

PlanPremiumCountryUnited States of AmericaDeviceChromebook HP core i7Operating SystemVersion 119.0.6045.192My Question or IssueHELP!!! My DJ Wrapped won't turn off, whether I pause or add or remove it from my library. Every time I try to play a diffe...

  • Visitor
  • Plan Premium Country United States of America Device Chromebook HP core i7 Operating System Version 119.0.6045.192 My Question or Issue HELP!!! My DJ Wrapped won't turn off, whether I pause ...
  • MihailY
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Is it possible to add Tom Chaplin (from Keane) to Spotify's Christmas playlists?

EN:I have been looking at the Christmas playlists that Spotify has made and they are very good but I feel that it would be good if they played Tom Chaplin's Christmas songs, with the popular Somewhere Only We Know I think Tom has earned a place in th...

  • Newbie
  • EN: I have been looking at the Christmas playlists that Spotify has made and they are very good but I feel that it would be good if they played Tom Chaplin's Christmas songs, with the popular Somewh...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Samsung Smart TV] Spotify randomly stops playing after song or commercial ended

DeviceSamsung Smart TV Operating SystemSamsung My Question or IssueI only have this issue on my Television, not on any of my other devices. After playing a song or after a commercial has finished, Spotify does not continue to the next song, even when...

  • Regular
  • Device Samsung Smart TV   Operating System Samsung   My Question or Issue I only have this issue on my Television, not on any of my other devices. After playing a song or after a c...
  • OtterD
  • Casual Listener
  • 2785 Views
  • 10 replies
  • 0 likes
  • 2785 Views
  • 10 replies
  • 0 likes

Superuser Contribution Why do I keep getting recommended Chinese songs?

PlanPremiumCountryUSADeviceHP DesktopOperating SystemWindows 11My Question or IssueWhy do I keep getting Chinese and Vietnamese songs on my Discover Weekly when I never listen to either languages? I've listened to Korean and Japanese songs before and...

  • Newbie
  • Plan Premium Country USA Device HP Desktop Operating System Windows 11 My Question or Issue Why do I keep getting Chinese and Vietnamese songs on my Discover Weekly when I never lis...
  • Hacimusmus
  • Visitor
  • 2235 Views
  • 3 replies
  • 0 likes
  • 2235 Views
  • 3 replies
  • 0 likes

Solved!! I'm premium Individual plan in US, but no 15-hour Audiobooks option?

PlanPremium Individual - Paid yearlyCountryUnited States DeviceiPhone XR, macOS, and Web playerOperating Systemios, mac My Question or IssueI learned about 15 complimentary hours of audiobooks for premium members. I am wanting to try this for the fir...

  • Casual Listener
  • Plan Premium Individual - Paid yearly Country United States   Device iPhone XR, macOS, and Web player Operating System ios, mac   My Question or Issue I learned about 15 complime...
  • diznang
  • Casual Listener
  • 315 Views
  • 3 replies
  • 0 likes
  • Audiobooks
    Premium
  • 315 Views
  • 3 replies
  • 0 likes

Superuser Contribution Crashes when I attempt to play anything other than Wrapped

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution How are genres counted?

I have a Premium plan if that matters. I inquire about how genres are counted in spotify's algorithm as I am trying to get as many genres as possible on my wrapped this year. If I listen to only one song from a genre will it count towards the total? ...

  • Casual Listener
  • I have a Premium plan if that matters. I inquire about how genres are counted in spotify's algorithm as I am trying to get as many genres as possible on my wrapped this year. If I listen to only...
  • hi376
  • Casual Listener
  • 1873 Views
  • 6 replies
  • 1 likes
  • 1873 Views
  • 6 replies
  • 1 likes

Superuser Contribution Adding an entire playlist to a blend

So I noticed it's not possible to add all the songs in a playlist to a blend me and my buddy have which sucks I really want to make it simple since we both have a lot of songs

  • Visitor
  •   So I noticed it's not possible to add all the songs in a playlist to a blend me and my buddy have which sucks I really want to make it simple since we both have a lot of songs 
  • Vasil
  • Moderator
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Procol Harum "HOME"

My Question or IssueWould love to see Procol Harum "Home" album on Spotify. Is this possible?

  • Visitor
  • My Question or Issue Would love to see Procol Harum "Home" album on Spotify.   Is this possible?
  • Lyubka
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing same playlist on different chrome accounts/browsers. Will it count as different streams ?

I have different browsers/chrome accounts on my laptop. I play the same playlist on all accounts. Will those count as different streams from each account?

  • Newbie
  • I have different browsers/chrome accounts on my laptop. I play the same playlist on all accounts. Will those count as different streams from each account?
  • Maria
  • Moderator
  • 495 Views
  • 5 replies
  • 0 likes
  • 495 Views
  • 5 replies
  • 0 likes

Same songs over and over again

Ok Spotify I am a premium user for about 2 years now and I am getting tired of hearing the same songs over and over again. I have tried miscellaneous things and nothings helps, even hitting the minus sign on a song doesn't help to disregard that part...

  • Music Fan
  •   Ok Spotify I am a premium user for about 2 years now and I am getting tired of hearing the same songs over and over again. I have tried miscellaneous things and nothings helps, even hitt...
  • Roadrunner54
  • Music Fan
  • 452 Views
  • 6 replies
  • 0 likes
  • 452 Views
  • 6 replies
  • 0 likes

machine gun kelly black flag album?

Why isnt MGK's black flag mix tape on spotify? i understand its not necessarily an album but a free mixtape, but it should still be added so I dont have to listen to that separately from my spotify list.

  • Newbie
  • Why isnt MGK's black flag mix tape on spotify? i understand its not necessarily an album but a free mixtape, but it should still be added so I dont have to listen to that separately from my spotify l...
  • Damturkey01
  • Visitor
  • 14474 Views
  • 9 replies
  • 8 likes
  • 14474 Views
  • 9 replies
  • 8 likes

Solved!!Superuser Contribution Track goes silent partway through

PlanPremiumCountryUSADevicePixel 4 XL, Dell Precision 7760, 2020 MacBook Air (M1)Operating SystemAndroid 13, Fedora Linux 39, MacOS Sonoma My Question or IssueThis recording of Die Allmacht seems to have had an issue when it was imported into Spotify...

  • Newbie
  • Plan Premium Country USA Device Pixel 4 XL, Dell Precision 7760, 2020 MacBook Air (M1) Operating System Android 13, Fedora Linux 39, MacOS Sonoma   My Question or Issue This recording ...
  • OscarDC
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Can't access audiobooks

PlanPremiumCountrySingaporeDeviceWeb player, Iphone 15 proOperating SystemiOS 17 My Question or IssueWhen I try to search for audiobooks advertised by spotify or browse audiobooks from the main page (https://www.spotify.com/us/audiobooks/) it shows e...

  • Visitor
  • Plan Premium Country Singapore Device Web player, Iphone 15 pro Operating System iOS 17   My Question or Issue When I try to search for audiobooks advertised by spotify or browse audio...
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes