Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 56505 Views
  • 46 replies
  • 105 likes
  • 56505 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 264894 Views
  • 2353 replies
  • 1919 likes
  • 264894 Views
  • 2353 replies
  • 1919 likes

A missing Radiohead album.

Hello Spotify, I love your services. I've been using Spotify for two years now. I love music. You have all of the Radiohead albums except In Rainbows. That's a great album. Why don't you have it on spotify?

  • Newbie
  • Hello Spotify,   I love your services. I've been using Spotify for two years now. I love music. You have all of the Radiohead albums except In Rainbows. That's a great album. Why don...
  • meganh007
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Milow North and South deleted?

Hi, The album North and South from the sing- and songwriter Milow from Belgium: About a few days ago, there is only ONE song of this whole album available in the Netherlands! I checekd this site: http://chrisse23.github.io/app/ for avalability in var...

  • Newbie
  • Hi,   The album North and South from the sing- and songwriter Milow from Belgium: About a few days ago, there is only ONE song of this whole album available in the Netherlands!  I checekd...
  • jarivg
  • Newbie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

New Song Release

Flume's new song, Never Be Like You, showing up on new releases but not playable. Error playing the song or not actually released yet?

  • Newbie
  • Flume's new song, Never Be Like You, showing up on new releases but not playable.  Error playing the song or not actually released yet?
  • meganh007
  • Community Legend
  • 293 Views
  • 1 replies
  • 1 likes
  • 293 Views
  • 1 replies
  • 1 likes

Song Request

Could someone please add Bon Iver's cover of I Can't Make You Love Me, re-add The White Panda, and D.veloped!!

  • Newbie
  • Could someone please add Bon Iver's cover of I Can't Make You Love Me, re-add The White Panda, and D.veloped!!
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Solved!! Help - Discover weekly still unavailable

I've been subscribed to Spotify for years. Recently i requested the support to switch my account in order to have it untied from my facebook account. It's been almost a month, a month where i've used spotify in a very intense way, added a lot of trac...

  • Music Fan
  • I've been subscribed to Spotify for years. Recently i requested the support to switch my account in order to have it untied from my facebook account. It's been almost a month, a month where i've used...
  • user-removed
  • Not applicable
  • 467 Views
  • 5 replies
  • 0 likes
  • 467 Views
  • 5 replies
  • 0 likes

Songs on The Specials album "Stereo-Typical" are silent.

Most of the songs on The Specials album "Stereo-Typical" plays (the timeslider moves) but are absolutely silent. The funny thing is that they play fine (with sound) on the webplayer version of spotify. Why is that? I´ve reinstalled spotify twice on m...

  • Casual Listener
  • Most of the songs on The Specials album "Stereo-Typical" plays (the timeslider moves) but are absolutely silent. The funny thing is that they play fine (with sound) on the webplayer version of spotif...
  • user-removed
  • Not applicable
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Music add request

I was wondering if you could add this song to Spotify: Foxes - Youth (M3H Trap Remix)?????? URL: https://www.youtube.com/watch?v=L8lcc7uycho!! Thank you very much! - Mathias

  • Newbie
  • I was wondering if you could add this song to Spotify: Foxes - Youth (M3H Trap Remix)?????? 🙂   URL: https://www.youtube.com/watch?v=L8lcc7uycho!!   Thank you very much!   ...
  • topsified
  • Newbie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Can't play the current track

Why my songs didn't play properly in web app and desktop app but in my android device works propely? Please Help me !

  • Casual Listener
  • Why my songs didn't play properly in web app and desktop app but in my android device works propely? Please Help me !
  • meganh007
  • Community Legend
  • 348 Views
  • 5 replies
  • 0 likes
  • 348 Views
  • 5 replies
  • 0 likes

Album no longer exist on spotify

How can I get it back on spotify or where can I buy it??A Time For Relaxation - Healing nature sounds and relaxing musicBeen a member sinse the start of Spotify, hade the album for years but now its gone and I cant´tfind it to buy anywere.....Regards...

a-time-for-relaxation-us.jpg
  • Newbie
  • How can I get it back on spotify or where can I buy it?? A Time For Relaxation - Healing nature sounds and relaxing music Been a member sinse the start of Spotify, hade the album for years...
  • DasPeter
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Lunchmoney Lewis - Bills EP

Does anyone have any information as why Lunchmoney Lewis' Bills EP isn't available in the UK as it seems to be available in every other region? Thanks

  • Gig Goer
  • Does anyone have any information as why Lunchmoney Lewis' Bills EP isn't available in the UK as it seems to be available in every other region?   Thanks
  • MHTON
  • Gig Goer
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

Where did the party play lists go?

Before the holidays there were party play lists that you could change the moods. I would like to play them on the computer and PS3 but can't find them. I only have them in my récents on my phone. My wife wants to listen to them on her phone too but c...

  • Regular
  • Before the holidays there were party play lists that you could change the moods. I would like to play them on the computer and PS3 but can't find them. I only have them in my récents on my phone. My ...
  • user-removed
  • Not applicable
  • 460 Views
  • 9 replies
  • 0 likes
  • 460 Views
  • 9 replies
  • 0 likes

For the love of all that is holy, please stop the "loss for words" ads!

They are so obnoxious and play so often that when they come on I will often shut down Spotify and switch to iTunes.

  • Newbie
  • They are so obnoxious and play so often that when they come on I will often shut down Spotify and switch to iTunes.
  • demonR6
  • Casual Listener
  • 343 Views
  • 1 replies
  • 1 likes
  • Annoying ads
  • 343 Views
  • 1 replies
  • 1 likes

Missing albums from Slightly Stoopid

There are missing albums like Chronchitis and Closer to the Sun in which I would really like on Spotify. How do I go about in conquering this dilemma??

  • Regular
  • There are missing albums like Chronchitis and Closer to the Sun in which I would really like on Spotify. How do I go about in conquering this dilemma??
  • kbrooksc
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Solved!! Artist doing Spotify exclusive self release

Our next song is ready to release. We are doing a self release through Distrokid (no label involved) and are doing it as a Spotify exclusive. Is there any information that can help me to make sure I do this correctly? I'm assumiing with this being a ...

  • Visitor
  • Our next song is ready to release. We are doing a self release through Distrokid (no label involved) and are doing it as a Spotify exclusive. Is there any information that can help me to make sure I ...
  • user-removed
  • Not applicable
  • 1080 Views
  • 2 replies
  • 0 likes
  • artists
    Exclusive
    self release
  • 1080 Views
  • 2 replies
  • 0 likes

Where is Tom Moulton Philly Re Grooved 3

Just noticed that Tom Moulton's Philly Re Grooved 3 album from 2014 is not available on Spotify

  • Newbie
  • Just noticed that Tom Moulton's Philly Re Grooved 3 album from 2014 is not available on Spotify
  • MattSuda
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • music
  • 236 Views
  • 1 replies
  • 0 likes

where is britney's "oops...! i did it again"-album?

so so so annoying. i actually pay for the premium plan and one of my ultimate favorite albums disappeared. it cannot be heard in germany, for whatever reason. tell me whyyyyyyy

  • Casual Listener
  • so so so annoying. i actually pay for the premium plan and one of my ultimate favorite albums disappeared.   it cannot be heard in germany, for whatever reason. tell me whyyyyyyy 😞
  • Jordi
  • Community Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Album added under wrong artist

The album Leaked Demos 2006 (spotify:album:7H067hnCl4YnbdJ5qnJvdg) was added to the wrong Brand New (was added to spotify:artist:3o1ZE20PC0U4A1maSLrsaF instead of spotify:artist:168dgYui7ExaU612eooDF1). Who would I notify that can correct this?

  • Casual Listener
  • The album Leaked Demos 2006 (spotify:album:7H067hnCl4YnbdJ5qnJvdg) was added to the wrong Brand New (was added to spotify:artist:3o1ZE20PC0U4A1maSLrsaF instead of spotify:artist:168dgYui7Ex...
  • OviiiOne
  • Community Legend
  • 222 Views
  • 1 replies
  • 1 likes
  • 222 Views
  • 1 replies
  • 1 likes

what recording system does spotify use to record vinyl LPs?

hearing the occasional scratches on the lp sources for a recording makes me wonder what turnatable , cartridge etc spotify uses to upload vinyl .Anyone know?

  • Roadie
  • hearing the occasional scratches on the lp sources for a recording makes me wonder what turnatable , cartridge etc spotify uses to upload vinyl . Anyone know? 
  • user-removed
  • Not applicable
  • 1143 Views
  • 6 replies
  • 0 likes
  • 1143 Views
  • 6 replies
  • 0 likes

Broken Song

Caring is Creepy by the The Shins breaks up and goes silent at 1:27spotify:track:1yMpbmFpPC4Y8qMjtalnXf

  • Newbie
  • Caring is Creepy by the The Shins breaks up and goes silent at 1:27 spotify:track:1yMpbmFpPC4Y8qMjtalnXf
  • OviiiOne
  • Community Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • broken
    caring is creepy
    shins
  • 449 Views
  • 1 replies
  • 0 likes

Fundamental,puya

Hello everyone, how come there is no "fundamental" of puya, Puerto Rican band, there are only two albums but lacking other 3, someone knows something? hello

  • Newbie
  • Hello everyone, how come there is no "fundamental" of puya, Puerto Rican band, there are only two albums but lacking other 3, someone knows something? hello
  • kbrooksc
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes