Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

The same song appears two times

https://open.spotify.com/track/09GENhMyjPvYyNPZzGbGMc?si=78eee7133b834a96https://open.spotify.com/track/0aIXmdvTavO8RcMLZBqGgM?si=fb5e8c482de544f9 It should be another song, but it's missing. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9,...

  • Visitor
  • https://open.spotify.com/track/09GENhMyjPvYyNPZzGbGMc?si=78eee7133b834a96 https://open.spotify.com/track/0aIXmdvTavO8RcMLZBqGgM?si=fb5e8c482de544f9   It should be another song, but it's missi...
  • Taylith
  • Rising Star 3
  • 131 Views
  • 1 replies
  • 1 likes
  • 131 Views
  • 1 replies
  • 1 likes

Superuser Contribution Blocking Adult podcasts

My Question or IssueMany explicit podcasts are on Spotify that are not marked as explicit. See attached example. My tween has access to the attached podcast and other similar ones even though I set her account to screen for explicit material. Aside f...

  • Casual Listener
  • ...imilar ones even though I set her account to screen for explicit material.  Aside from Spotify’s failure to block this material in the first place, there is also no way to even report the content...
  • KFSBA
  • Casual Listener
  • 4585 Views
  • 12 replies
  • 20 likes
  • 4585 Views
  • 12 replies
  • 20 likes

Solved!! where do i request a song????

I really really really want 'I Want U - Alison Wonderland (GANZ Flip)'. It's one of my favs and sadly it's not featured on spotify, i just want to know where to request it.

  • Newbie
  • I really really really want 'I Want U - Alison Wonderland (GANZ Flip)'. It's one of my favs and sadly it's not featured on spotify, i just want to know where to request it. 
  • cherylshots
  • Casual Listener
  • 22694 Views
  • 7 replies
  • 0 likes
  • 22694 Views
  • 7 replies
  • 0 likes

Can a brand have it own playlist or podcast?

Can a brand have it own playlist/podcast that content original song/podcast produce by the brand itself?

  • Visitor
  • Can a brand have it own playlist/podcast that content original song/podcast produce by the brand itself?
  • Echo_The_Cute_Wolf
  • Roadie
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Solved!! Can I be banned for listening a song repeatedly?

As the title says, can I get banned for repeating a song?Here's my situation right now;I've been listening to a single by an artist for 7000+ times for the past few months (as shown by last.fm stats).I'm trying to be the top 0.0001% listener of this ...

  • Casual Listener
  •   As the title says, can I get banned for repeating a song? Here's my situation right now; I've been listening to a single by an artist for 7000+ times for the past few months (as shown by ...
  • Echo_The_Cute_Wolf
  • Roadie
  • 216 Views
  • 4 replies
  • 0 likes
  • 216 Views
  • 4 replies
  • 0 likes

Superuser Contribution Song missing from a movie album

https://youtu.be/i9SuEo-Nqq4 Song name - Yeh husn mera Yeh ishq tera This song from the movie album bahurani is missing. I would like you to look into it please. Oh and I am from India region.

  • Visitor
  •   https://youtu.be/i9SuEo-Nqq4   Song name - Yeh husn mera Yeh ishq tera   This song from the movie album bahurani is missing. I would like you to look into it please.  &nbs...
  • Alex
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

¿Cómo sugerir o solicitar música?

Hola hago este post porque hay algunas canciones que necesito en Spotify y no las tienen disponibles y no sé por qué medio solicitarlas. Algunas de ellas son:Ella es azul - VolovánShe is love - ParachuteNada personal - Ximena Sariñana feat. Jesús Nav...

  • Newbie
  • Hola hago este post porque hay algunas canciones que necesito en Spotify y no las tienen disponibles y no sé por qué medio solicitarlas. Algunas de ellas son: Ella es azul - Volován She is love - P...
  • Radul
  • Visitor
  • 12043 Views
  • 10 replies
  • 4 likes
  • 12043 Views
  • 10 replies
  • 4 likes

Superuser Contribution New Release section is not updating!

PlanPremiumCountryDominican RepubliciPhone 13 MaxOperating System(iOS 15) My Question or IssueI noticed it a couple of months ago, but when I tap on Browse and go to New Releases, it does not show me the latest albums and singles released on Spotify....

  • Casual Listener
  • Plan Premium Country Dominican Republic iPhone 13 Max Operating System (iOS 15)   My Question or Issue I noticed it a couple of months ago, but when I tap on Browse and go to New Releas...
  • Zorro76
  • Casual Listener
  • 1087 Views
  • 3 replies
  • 2 likes
  • 1087 Views
  • 3 replies
  • 2 likes

Superuser Contribution New Releases Not Updating

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy Note 9, Desktop AppOperating SystemAndroid, Windows 10 My Question or IssueHi All. So normally on a Friday the "New Releases" tab on the app would add loads of new albums/singles that have been relea...

  • Casual Listener
  • Plan Premium Country South Africa Device Samsung Galaxy Note 9, Desktop App Operating System Android, Windows 10   My Question or Issue Hi All.   So normally on a Friday the "Ne...
  • Zorro76
  • Casual Listener
  • 1967 Views
  • 13 replies
  • 3 likes
  • 1967 Views
  • 13 replies
  • 3 likes

If i repeat a song uninterrupted(all night long & all day long)my account or the artist may banned?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Echo_The_Cute_Wolf
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable "based on playlist" feature

PlanPremiumCountryUSADeviceSamsung 21Operating SystemAndroid My Question or IssueI have playlists curated to exactly what I want to hear. Spotify has come out with an infuriating new feature that adds random 'similar' songs into my playlist while I'm...

  • Casual Listener
  • Plan Premium Country USA Device Samsung 21 Operating System Android   My Question or Issue I have playlists curated to exactly what I want to hear. Spotify has come out with an infuria...
  • Spoofyisbetter
  • Visitor
  • 858 Views
  • 2 replies
  • 0 likes
  • 858 Views
  • 2 replies
  • 0 likes

Solved!! Why no real Garth Brooks Songs?

I'd really love to be able to access Garth Brooks .....

  • Newbie
  • I'd really love to be able to access Garth Brooks ..... 😕
  • jackson24
  • Visitor
  • 157713 Views
  • 30 replies
  • 6 likes
  • 157713 Views
  • 30 replies
  • 6 likes

Superuser Contribution 80s Top 10 Songs Not on Spotify

With the arrival of Def Leppard, that leaves Peter Gabriel as the only major 80s pop artist to still hold out on putting his back catalog on Spotify (and since he has acted like a tremendous douche on the subject, I doubt we'll see him cave anytime s...

  • Composer
  • With the arrival of Def Leppard, that leaves Peter Gabriel as the only major 80s pop artist to still hold out on putting his back catalog on Spotify (and since he has acted like a tremendous douche o...
  • Yoshi961
  • Newbie
  • 23900 Views
  • 71 replies
  • 9 likes
  • 23900 Views
  • 71 replies
  • 9 likes

Do Spotify delete official playlists? “Focus on the Remix” disappeared

I had “Focus on the Remix” downloaded and used it a lot, however it disappeared yesterday and I can’t find a trace of it. Do Spotify remove their curated playlists? If so, is there a way to get a song list of the last version?

  • Visitor
  • I had “Focus on the Remix” downloaded and used it a lot, however it disappeared yesterday and I can’t find a trace of it. Do Spotify remove their curated playlists? If so, is there a way to get a son...
  • Prague
  • Composer
  • 72 Views
  • 1 replies
  • 1 likes
  • 72 Views
  • 1 replies
  • 1 likes

Podcasts not going in chronological order

Podcasts such as “The Adventure Zone” or “The Magnus Archives” have been playing out of chronological order. I have not seen any updates to the dates, and even when I have put them in their own Playlist in the correct order it is starting at episode ...

  • Newbie
  • Podcasts such as “The Adventure Zone” or “The Magnus Archives” have been playing out of chronological order. I have not seen any updates to the dates, and even when I have put them in their own Playl...
  • Prague
  • Composer
  • 118 Views
  • 1 replies
  • 1 likes
  • 118 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify curated "Peaceful Piano" playlist, not at all peaceful

I have listened to the "Peaceful Piano" playlist over the years, however the latest incarnation is anything but peaceful. Far too many tracks, easily 95%+, include far too much piano mechanical noise. Someone needs to really listen to these tracks be...

  • Newbie
  • I have listened to the "Peaceful Piano" playlist over the years, however the latest incarnation is anything but peaceful.  Far too many tracks, easily 95%+, include far too much piano mechanical...
  • 1148788361
  • Casual Listener
  • 568 Views
  • 3 replies
  • 4 likes
  • 568 Views
  • 3 replies
  • 4 likes

Solved!!Superuser Contribution Suspicious Playlist

Plan: FreeCountry: BrazilOperating System: Windows 10 Hello,I had a song added to a playlist called 'House Music' by the profile 'Artister.io' without my consent. Researching a bit I found the playlist to be somewhat suspicious, according to the site...

  • Casual Listener
  • Plan: Free Country: Brazil Operating System: Windows 10   Hello, I had a song added to a playlist called 'House Music' by the profile 'Artister.io' without my consent. Researching...
  • jonfazal
  • Visitor
  • 28427 Views
  • 200 replies
  • 9 likes
  • 28427 Views
  • 200 replies
  • 9 likes

曲が見つからない

リリースされているアルバムの曲がない

  • Visitor
  • リリースされているアルバムの曲がない
  • Echo_The_Cute_Wolf
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am in Zimbabwe and cannot access some Kenyan and American podcasts

I have been trying to access some of my favourite podcasts from the USA and Kenya but failing to and i end up listening to them on another platform . Below are some of the links i cannot access in Zimbabwe.buff.ly/3Y9WzYEhttps://open.spotify.com/show...

  • Visitor
  • I have been trying to access some of my favourite podcasts from the USA and Kenya but failing to and i end up listening to them on another platform . Below are some of the links i cannot access in Zi...
  • Eni
  • Moderator
  • 70 Views
  • 2 replies
  • 1 likes
  • 70 Views
  • 2 replies
  • 1 likes