help i cannot get premium

help i cannot get premium


i was paying with my brother and then he wanted to cancel the family premium so i cancelled my premium. then i tried to get premium for myself but i couldnt. i've tried two different ways to pay but it couldnt work. please help. 

1 Reply


Hi there @blankisme,

thanks for posting !


In order to provide the right steps i would have to ask for some more info.


- Which country are you trying to subscribe from ?

- Does your account currently enrolled into a Free account ?

- Which device are you using for the process ?


In the meanwhile, if you payment isn't going through, please make sure you're using an available method by checking this help page.

On top of that, this payment troubleshooting page can help as well.


Keep me posted 🙂

OneByBooRock Star 19
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