Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 55413 Views
  • 46 replies
  • 105 likes
  • 55413 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 257478 Views
  • 2353 replies
  • 1910 likes
  • 257478 Views
  • 2353 replies
  • 1910 likes

Wrong album on 'latest release' on a band.

EDIT: my links are not working properly so just search 'UFO' on Spotify and check this for yourself So, I've been a UFO fan since I was a child A great Brittish heavey metal band formed by Phil Mogg, Mick Bolton, Pete Way & Andy Parker back in 1969.H...

  • Casual Listener
  • EDIT: my links are not working properly so just search  'UFO' on Spotify and check this for yourself 🙂 So, I've been a UFO fan since I was a child 🙂 A great Brittish heavey metal band form...
  • ChillOneLove
  • Composer
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

I can only play this playlist ("Christmas by Krulish") from iPhone, not any other computer

Hello,I originally created a xmas list in iTunes years ago. A few years ago, I uploaded my list to Spotify. Last year, I had added many other songs through spotify (not iTunes). I was able to share my list and play it on other devices. This year, I c...

  • Newbie
  • Hello, I originally created a xmas list in iTunes years ago.  A few years ago, I uploaded my list to Spotify.  Last year, I had added many other songs through spotify (not iTunes).  I...
  • ChillOneLove
  • Composer
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes

Where are you Christmas by Faith Hill is NOT on Spotify: WHY ?????

There so many christmas songs, but I am missing out on one of my favourite's:Where are you Christmas by Faith Hill, originally from the soundtrack of "The Grinch", it is by far one of the most beautiful songs of Faith Hill but also for Christmas.Why ...

  • Casual Listener
  • There so many christmas songs, but I am missing out on one of my favourite's: Where are you Christmas by Faith Hill, originally from the soundtrack of "The Grinch", it is by far one of the most beau...
  • ben10blingee
  • Music Fan
  • 883 Views
  • 8 replies
  • 0 likes
  • 883 Views
  • 8 replies
  • 0 likes

John Powell's albums missing?

Hi, it seems that I can't listen to a few albums by John Powell such as Kung Fu Panda 2 OST or even How to train your dragons anymore . I'm a French listener, and I am worrying about it ; does this have a link with label matters or is it a simple tec...

  • Casual Listener
  • Hi, it seems that I can't listen to a  few albums by John Powell such as Kung Fu Panda 2 OST or even How to train your dragons anymore . I'm a French listener, and I am worrying about it ; does ...
  • MaciejDM
  • Newbie
  • 1124 Views
  • 9 replies
  • 0 likes
  • 1124 Views
  • 9 replies
  • 0 likes

Superuser Contribution Shazam&Spotify - hidden songs

Hi, I have a few questions: 1.Can I upload a song on Spotify and that song to be "unlisted", like Youtube video?2.If I can do that, the plays on that song will count to Spotify Charts? I want to make a campaign where only those who will Shazam a part...

  • Casual Listener
  • Hi,   I have a few questions:   1.Can I upload a song on Spotify and that song to be "unlisted", like Youtube video? 2.If I can do that, the plays on that song will count to Spotify Ch...
  • Katerina
  • Spotify Legend
  • 532 Views
  • 2 replies
  • 0 likes
  • 532 Views
  • 2 replies
  • 0 likes

I cant listens to xxxtentacion-Riot

im live in the Netherlands and i cant listen to Riot-xxxtentacion its grey.

  • Newbie
  • im live in the Netherlands and i cant listen to Riot-xxxtentacion its grey. 
  • shaYzer123
  • Newbie
  • 5054 Views
  • 2 replies
  • 1 likes
  • 5054 Views
  • 2 replies
  • 1 likes

Need Help Contacting Spotify?

Artist account still not verified after months 

  • Music Fan
  • Artist account still not verified after months 
  • jaiwareham
  • Composer
  • 238 Views
  • 1 replies
  • 1 likes
  • 238 Views
  • 1 replies
  • 1 likes

HOW CAN I DELETE INSULTING "ARTIST" (FOR ME)FROM MY START MENU

There are "artists" who do not even want to remember that they exist, how can I eliminate or prevent them from even appreciating again !!! hay "artistas" que ni siquiera quiero recordar que existren ¡¡¿cómo puedo eliminar o prevenir incluso que vuelv...

  • Newbie
  • There are "artists" who do not even want to remember that they exist, how can I eliminate or prevent them from even appreciating again !!!  hay "artistas" que ni siquiera quiero recordar que ex...
  • DomSki_Pl
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Irrationally unavailable songs

Hey! I'm a listener from Germany and I'd like to know: How come I can listen to certain songs from an artist but sometimes even on an otherwise available album, theres a song or two that are unavailable for me? As an example theres Reols new album Ju...

  • Casual Listener
  • Hey! I'm a listener from Germany and I'd like to know: How come I can listen to certain songs from an artist but sometimes even on an otherwise available album, theres a song or two that are unavaila...
  • Mantisentil
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Band "El ultimo de la fila" added and removed

Hi,I'm a Spotify user in Germany, and last november I noticed that one of my favorite Bands, "El ultimo de la fila" was finally available on Spotify.But now, almost all of their Albums are removed.Any reason for that? Does it just happen ouside of Sp...

  • Casual Listener
  • Hi, I'm a Spotify user in Germany, and last november I noticed that one of my favorite Bands, "El ultimo de la fila" was finally available on Spotify. But now, almost all of their Albums are r...
  • quique123
  • Casual Listener
  • 499 Views
  • 5 replies
  • 0 likes
  • el ultimo de la fila
  • 499 Views
  • 5 replies
  • 0 likes

Hey Spotify

For some reason you guys deleted strawberries and cigarettes by troye Sivan on spotitfy and I’m very upset please put it back

  • Newbie
  • For some reason you guys deleted strawberries and cigarettes by troye Sivan on spotitfy and I’m very upset please put it back 
  • Mantisentil
  • Community Legend
  • 706 Views
  • 1 replies
  • 0 likes
  • 706 Views
  • 1 replies
  • 0 likes

New Spotify Ad Music

I've seen a new ad on Spotify Free about the Premium, the ad is about 9/10 seconds,anyone has the music played during it ?

  • Visitor
  • I've seen a new ad on Spotify Free about the Premium, the ad is about 9/10 seconds, anyone has the music played during it ?
  • OneByBoo
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Content Question

I was a professional jazz trombonist for 60 years. I just went for the Premium trial. I have several CDs of the albums I have selected. I first noticed this in my car. A lot of the tracks go off key several times. I've always been known to have a pre...

  • Regular
  • ...nip - moved to Content Questions >
  • Jᴀᴄᴋ
  • Roadie
  • 915 Views
  • 5 replies
  • 0 likes
  • 915 Views
  • 5 replies
  • 0 likes

Charly Garcia albums - Unsorted song's names

Plan: PremiumCountry: Argentina Device: Samsung Galaxy A4, Macbook Pro late 2016Operating System: Android 6, MacOS High Sierra Hi Spotify team,These two albums have unsorted the song's names. Please, could you solve it? I can share with you the right...

  • Newbie
  • Plan: Premium Country: Argentina   Device: Samsung Galaxy A4, Macbook Pro late 2016 Operating System: Android 6, MacOS High Sierra   Hi Spotify team, These two albums have unsorted...
  • Jose_M
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Solved!! Post Malone Pre Sale Code

I didnt receive an email for the post malone pre sale code, yet he is my top listened to artist on spotify. Does anyone have a code? would be so appreciated

  • Newbie
  • I didnt receive an email for the post malone pre sale code, yet he is my top listened to artist on spotify.  Does anyone have a code? would be so appreciated 😞
  • Jose_M
  • Spotify Star
  • 8643 Views
  • 1 replies
  • 3 likes
  • 8643 Views
  • 1 replies
  • 3 likes

encore musical fidelity

Dear all, any idea how I could connect sptify with the encore player from musical fidelity? Thanks for yor support matth

  • Newbie
  • Dear all,   any idea how I could connect sptify with the encore player from musical fidelity?   Thanks for yor support   matth
  • oburger04
  • Roadie
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

songs missing

My friend and I have both downloaded the Sam e album but I have a few songs missing that she has got also we live near each other?

  • Casual Listener
  • My friend and I have both downloaded the Sam e album but I have a few songs missing that she has got also we live near each other?
  • Loxer
  • Community Legend
  • 2509 Views
  • 5 replies
  • 1 likes
  • 2509 Views
  • 5 replies
  • 1 likes

What's With The Spotify Logo On User Playlists?

I have a question for all Spotify customers/users.Have ya'll had Spotify put their logo on your playlists? If not, do you know why they are doing this, with some users' playlists?This is similar to them putting their logo on their own. It also looks ...

  • Roadie
  • I have a question for all Spotify customers/users. Have ya'll had Spotify put their logo on your playlists? If not, do you know why they are doing this, with some users' playlists? This is simi...
  • MadmanOnWheels
  • Roadie
  • 1354 Views
  • 4 replies
  • 0 likes
  • 1354 Views
  • 4 replies
  • 0 likes

Please add this release

Please add Arkist & Komonazmuk - Outbreak and Until Next Time https://www.discogs.com/Arkist-Komonazmuk-Outbreak-Until-Next-Time/release/2484383

  • Newbie
  • Please add Arkist & Komonazmuk - Outbreak and Until Next Time   https://www.discogs.com/Arkist-Komonazmuk-Outbreak-Until-Next-Time/release/2484383
  • Mantisentil
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

The Chronic

Why is Dr. Dre’s Chronic 2001 available, but not the original Chrinic?

  • Newbie
  • Why is Dr. Dre’s Chronic 2001 available, but not the original Chrinic?
  • ArtGravity
  • Composer
  • 287 Views
  • 1 replies
  • 1 likes
  • 287 Views
  • 1 replies
  • 1 likes