Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

playlist restricted

playlist restricted

Hello,

Since a few weeks I noticed that one of my playlist didn’t have its icon image and title anymore. I tried changing it back but it would keep going back to no image / no title. I received an email from Spotify notifying me that my playlist has potentially violated the profile and playlist image guidelines. However, there was nothing in the playlist that violated any of the rules (spotify is able to view the old image/title as proof that it didn’t violate anything), therefore it must have been reported for no valid reason. The playlist has almost 700 followers so its easy to find, so it wouldn’t be unlikely that people simply reported it for no reason (perhaps to reduce competition).

I’ve replied to Spotify’s email a handful of times but keep getting the same email as reply. I’ve also attempted getting help in the chatbot but no one seems to know how to fix it. I got advised to change the playlist to a private one instead of public, but I don’t want to make it private just because someone unjustfully reported my playlist. And then the 700 people won’t be able to use my playlist anymore.

I really want this to be fixed, any help please?

 

Plan

Premium

Country

Netherlands

Device

iPhone 11

Operating System

iOS

 

My Question or Issue

 

Reply
0 Replies

Suggested posts