BUG - version 0.9.10.17.g4129e1c9 - linux desktop

[berendho]

Dear,

I have upgraded today (may 21 2014), via public repository, my linux desktop spotify to version 0.9.10.17.g4129e1c9 and encountered a bug.

Whenever a new song starts playing or I resume playing after I paused the song, my system freezes. I have started the program from the terminal and the following messages appear:

08:52:37.582 E [watchdog.cpp:171                ] Deadlock detected (Thread: gui)
08:52:58.599 E [watchdog.cpp:191                ] The deadlock was a lie! (gui, 25017)

The first line appears moments (~3 seconds) after starting a new song. My system freezes until the moment the latter line appears.

I also see a popup of some kind for maybe 1-2 frames after my system unfreezes. Looks like it is a new feature of spotify trying to send a figure of the album art to the systems (ubuntu 12.04) notification centre that makes it freeze.

Release:    12.04
Kernel: 3.2.0-43-generic

Spotify: 0.9.10.17.g4129e1c9

[berendho]

I can't listen to music with spotify if after every song (3-4minutes) it freezes my computer for 20 seconds+. This is not acceptable, I expect a fix, or at least the acknlodgement of the bug with a workaround so I can use the program again. If not, well then you lost a long term (2+years) paying customer...

[hultberg]

I am having a problem with the newest update too.. by not being able to start spotify.

spotify: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.14' not found (required by spotify)
spotify: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.14' not found (required by /opt/spotify/spotify-client/Data/libcef.so)
spotify: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.15' not found (required by /opt/spotify/spotify-client/Data/libcef.so)

Using debian wheezy 64-bit.

[kid]

---

@hultberg wrote:

I am having a problem with the newest update too.. by not being able to start spotify.

spotify: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.14' not found (required by spotify)
spotify: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.14' not found (required by /opt/spotify/spotify-client/Data/libcef.so)
spotify: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.15' not found (required by /opt/spotify/spotify-client/Data/libcef.so)

Using debian wheezy 64-bit.

---

With Spotify 0.9.10.17.g4129e1c.78-1 on Debian stable/Wheezy amd64 with libc6 from testing/Jessie it runs fine. Though apt-pinning is not for everybody …

--

br,

kid

[kid]

---

@kid wrote:

---

@hultberg wrote:

I am having a problem with the newest update too.. by not being able to start spotify.

spotify: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.14' not found (required by spotify)
spotify: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.14' not found (required by /opt/spotify/spotify-client/Data/libcef.so)
spotify: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.15' not found (required by /opt/spotify/spotify-client/Data/libcef.so)

Using debian wheezy 64-bit.

---

With Spotify 0.9.10.17.g4129e1c.78-1 on Debian stable/Wheezy amd64 with libc6 from testing/Jessie it runs fine. Though apt-pinning is not for everybody …

---

… but this might get you started.

Spotify deserves credit for making their software available on the Linux platform through package repositories, but I would be glad to have a build that eliminates the need for apt-pinning in Debian stable/Wheezy.

--

br,

kid

[hultberg]

Thanks for link, tried this solution and it worked. I installed libc from jessie/testing. I did NOT update any other package than libc. (And related packages to the libc).

[durker]

I have the exact same issue here (freezing on playback). As a premium customer I would appreciate a reply from spotify addressing the issue.

[olejon · Accepted solution]

It may have to do with the new feature to use system notifications.

Try starting Spotify like this from the terminal, and see if the freezing stops:

spotify --ui.track_notifications_enabled=false

[durker]

Thanks, that fixed it for me. Obviously I would like a fix from Spotify (so we still can have notifications), but for now this is great. Thank you olejon.

[olejon]

Great 🙂

If everyone with this problem reported som basic system information, it could maybe help the developers to identify what causes this. I have not encountered this bug on Xubuntu 12.04, Ubuntu GNOME 14.04 or Xubuntu 14.04 (all 64-bit, of course).

• Distribution (name and version)
• Desktop environment
• Kernel version (run "uname -r" in a terminal)
• CPU information (run "cat /proc/cpuinfo" in a terminal)
• Any special/custom setup

[berendho]

Can't test it at the moment (I downgraded) but I'm pretty sure it was the notifications so if that command stops it, great. Where did you get the information about that command?

[olejon]

---

@berendho wrote:

Can't test it at the moment (I downgraded) but I'm pretty sure it was the notifications so if that command stops it, great. Where did you get the information about that command?

---

It's in the first post in the official thread here for the new version 🙂

[durker]

The bug was exactly as OP described and was fixed by disabling notifications. My details are:

OS: Ubuntu 12.10

Desktop: Gnome 3.6.1

Kernel: 3.5.0-49-generic

CPU Info: 

hamish@hdev -> cat /proc/cpuinfo
processor : 0
vendor_id : GenuineIntel
cpu family : 6
model : 30
model name : Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
stepping : 5
microcode : 0x3
cpu MHz : 1197.000
cache size : 8192 KB
physical id : 0
siblings : 4
core id : 0
cpu cores : 4
apicid : 0
initial apicid : 0
fpu : yes
fpu_exception : yes
cpuid level : 11
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf pni dtes64 monitor ds_cpl vmx smx est tm2 ssse3 cx16 xtpr pdcm sse4_1 sse4_2 popcnt lahf_lm dtherm tpr_shadow vnmi flexpriority ept vpid
bogomips : 3997.18
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 1
vendor_id : GenuineIntel
cpu family : 6
model : 30
model name : Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
stepping : 5
microcode : 0x3
cpu MHz : 1463.000
cache size : 8192 KB
physical id : 0
siblings : 4
core id : 1
cpu cores : 4
apicid : 2
initial apicid : 2
fpu : yes
fpu_exception : yes
cpuid level : 11
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf pni dtes64 monitor ds_cpl vmx smx est tm2 ssse3 cx16 xtpr pdcm sse4_1 sse4_2 popcnt lahf_lm dtherm tpr_shadow vnmi flexpriority ept vpid
bogomips : 3997.18
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 2
vendor_id : GenuineIntel
cpu family : 6
model : 30
model name : Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
stepping : 5
microcode : 0x3
cpu MHz : 1995.000
cache size : 8192 KB
physical id : 0
siblings : 4
core id : 2
cpu cores : 4
apicid : 4
initial apicid : 4
fpu : yes
fpu_exception : yes
cpuid level : 11
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf pni dtes64 monitor ds_cpl vmx smx est tm2 ssse3 cx16 xtpr pdcm sse4_1 sse4_2 popcnt lahf_lm dtherm tpr_shadow vnmi flexpriority ept vpid
bogomips : 3997.18
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 3
vendor_id : GenuineIntel
cpu family : 6
model : 30
model name : Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
stepping : 5
microcode : 0x3
cpu MHz : 1995.000
cache size : 8192 KB
physical id : 0
siblings : 4
core id : 3
cpu cores : 4
apicid : 6
initial apicid : 6
fpu : yes
fpu_exception : yes
cpuid level : 11
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf pni dtes64 monitor ds_cpl vmx smx est tm2 ssse3 cx16 xtpr pdcm sse4_1 sse4_2 popcnt lahf_lm dtherm tpr_shadow vnmi flexpriority ept vpid
bogomips : 3997.18
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

[berendho]

• Distribution (name and version)
  Ubuntu 12.04
• Desktop environment
  awesome v3.4.11 (Pickapart)
   • Build: Apr  2 2012 18:39:18 for x86_64 by gcc version 4.6.3 (buildd@crested)
   • D-Bus support: ✔
  
  
• Kernel version (run "uname -r" in a terminal)
  3.2.0-43-generic
  
  
• CPU information (run "cat /proc/cpuinfo" in a terminal)
  processor    : 0
  vendor_id    : GenuineIntel
  cpu family    : 6
  model        : 23
  model name    : Intel(R) Core(TM)2 Duo CPU     T9600  @ 2.80GHz
  stepping    : 10
  microcode    : 0xa07
  cpu MHz        : 2801.000
  cache size    : 6144 KB
  physical id    : 0
  siblings    : 2
  core id        : 0
  cpu cores    : 2
  apicid        : 0
  initial apicid    : 0
  fpu        : yes
  fpu_exception    : yes
  cpuid level    : 13
  wp        : yes
  flags        : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx lm constant_tsc arch_perfmon pebs bts nopl aperfmperf pni dtes64 monitor ds_cpl vmx smx est tm2 ssse3 cx16 xtpr pdcm sse4_1 xsave lahf_lm ida dtherm tpr_shadow vnmi flexpriority
  bogomips    : 5586.09
  clflush size    : 64
  cache_alignment    : 64
  address sizes    : 36 bits physical, 48 bits virtual
  power management:
  
  processor    : 1
  vendor_id    : GenuineIntel
  cpu family    : 6
  model        : 23
  model name    : Intel(R) Core(TM)2 Duo CPU     T9600  @ 2.80GHz
  stepping    : 10
  microcode    : 0xa07
  cpu MHz        : 800.000
  cache size    : 6144 KB
  physical id    : 0
  siblings    : 2
  core id        : 1
  cpu cores    : 2
  apicid        : 1
  initial apicid    : 1
  fpu        : yes
  fpu_exception    : yes
  cpuid level    : 13
  wp        : yes
  flags        : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx lm constant_tsc arch_perfmon pebs bts nopl aperfmperf pni dtes64 monitor ds_cpl vmx smx est tm2 ssse3 cx16 xtpr pdcm sse4_1 xsave lahf_lm ida dtherm tpr_shadow vnmi flexpriority
  bogomips    : 5585.96
  clflush size    : 64
  cache_alignment    : 64
  address sizes    : 36 bits physical, 48 bits virtual
  power management:
  
  
• Any special/custom setup
  I run awesome window manager on ubuntu 12.04 with unity. Just installed Awesome over that so the gnome part is still sort of there. Notifications from other programs work just fine

[olejon]

Forgot one thing. Maybe you should also write what graphics card you use, and what driver (proprietary or open, version number if proprietary). Then we can see if we find a common component.

[user-removed]

I also had this (very annoying) bug, and it was fixed by:

spotify --ui.track_notifications_enabled=false

as suggested by olejon. Thanks!

My specs:

Debian 7.5

Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz

RAM 4GB

Intel® HD Graphics 4000

[josemine]

Same issues as all of you, running the follwoing fixes it however I am running gentoo.

spotify --ui.track_notifications_enabled=fals

distro gentoo

desktop awesome

kernel 3.12.20

cpu AMD Phenom(tm) II X6 1065T Processor

[maker]

I had exactly the same issue with libc6 on debian wheezy and decided to go back to older version everything works for now so no need to update.

[durker]

An update to help with the bug hunt:

I recently had to reinstall. I previously had Ubuntu 12.10 with Gnome 3.6 and had this bug (that was fixed by the disable notifications option). I reinstalled Ubuntu on the same hardware, now with 14.04 and Unity (stock install from Canonical website) and do not experience this bug